CMG 7.5 – Unified and Collaborative Communications
Sales Presentation
© Aastra – 2012
Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging
© Aastra – 2012
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Unified Collaborative Business Communications
CMG enables Attendant and office users to control their presence and availability,
as well as access and manage advanced services.
Business users
Attendant
• Office Web
• Calendar Connection
• Office Quick
• Attendant Console
• Visit Management Tool
Communication
Platform & Servers
4/9/2015
Speech services
Administrator
• Speech Office
• Speech Attendant
• InConference
• Quality Manager
• System Management
© Aastra – 2012
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This is CMG
Advanced attendant console
Presence management and
activity settings
Visitor management
Speech applications
Integrated phone conference
feature
Collaborative business
communications
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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The Concept
- High quality customer service and personal efficiency
Incoming calls
- Contact is business
Attendants
- Improved productivity
Office Users
- Increased personal efficiency
© Aastra – 2012
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The Concept – Attendant
- Ensure quick, accurate information in a split second
Meeting
Karl Stromberg is in a
meeting and will be back at
4 PM.
Do you want me to leave a
message for him?
Presence/activity information
from calendar system
Hi, I would like to talk
with Karl Stromberg!
PBX
Server
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The Concept – Business users presence
- Control your presence/activities with Contact Management
Business users
Calendar system
Mobile phone
Terminal
Softphone
Web applications
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The Concept – Business user collaboration
Presence information
Team collaboration
Information sharing
Conferencing
Networking
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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Aastra CMG Suite 7.5
Business users
Attendant
Office Web
Office Quick
Calendar Connection
Mobile Client
BluStar for PC
NOW/ InAttend
Visit
Platform
servers
Administrator
Quality Manager
Directory Manager
Configuration Manager
Phone Book
Automatic services
Speech
IVR/Voicemail
Speech Attendant
InConference
© Aastra – 2012
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NOW - Attendant
- A multi-featured attendant system increasing
switchboard productivity
Advanced queue
handling
Advanced directory
search
Presence & availability
information
SMS and e-mail
integration
© Aastra – 2012
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NOW scenario - Attendant
- Quick and correct information for attendants
Karl in a meeting
Karl is in a meeting
and will be back at
15.30!
Do you wish to be
connected to a
colleague of Karl?
Automatic synchronization of
Exchange, Notes or Groupwise
Hi, I would like
to talk with Karl
Stromberg
CMG
© Aastra – 2012
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Visit - Attendant
Visitor self registration and
pre-registration
Integrated as a natural part of CMG
directory and Office Web
Support for multiple receptions and
multiple languages
Mail/SMS notification when visitor
checks in
Online visitor status for receptionist
Bar code reader for quick check out
Reporting and visitor statistics
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Visit scenario – Attendant
Welcome Paul, you are
already registered.
Please use this badge!
CMG
Hi, I’m here for a
meeting with
Karl Stromberg!
Karl Stromberg
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Office Web – Business users
Web based directory online
Control and manage your activity
information
Personal contact profile
Integration with Speech, e-mail,
SMS and Visit
Multi language support
Click-to-call (MX-ONE)
Welcome to Office Web
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Office Quick – Business users
Direct presence control on your desktop
One mouse click to re-route your calls
Build your personal activity shortcuts
A complement to
• Calendar Connection
• Office Web
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Calendar Connection – Business users
Automatic calendar synchronization with CMG
Supports: Microsoft Exchange, Lotus Notes and GroupWise
Server based integration (no client components)
Integrated with InConference booking
One way: From calendar to directory server
Individual settings in Office Web
© Aastra – 2012
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Mobile Client - Business users
- Activity and directory information when you are on the move
Java Based Client
Easy and fast - design for one or
few clicks handling
Control and manage your activity
information
Directory Search
Workgroup handling
Presence and Availability
Information
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BluStar for PC - Business users
SIP soft-phone
Voice, Video, Instant Messaging
Directory
Picture ID
Call log history
Contact Integration - CMG, LDAP,
AD, personal Outlook contacts
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IVR – Automatic services, Speech
- Self service, speeding up business contacts
Automatic call handling
• Transfer call to VoiceMail, Mobile Phone, InConference or Attendant
• Personal Voice menu for call handling:
“Press 2 for Mobile Phone, Press 9 for attendant..”
Presence and Availability Information
• Automatic greeting message and presence information
“Welcome to Aastra, Mr. Smith is in a meeting and will be back at 3:00 pm”
Employees and organizations names automatically generated and can be fine
tuned
Flexible tool with easy administration
• Integrated with Office Web
• Varity of pre-defined menus for activities and contact options
• Voice menus can be associated to user groups
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VoiceMail – Automatic services, Speech
Records messages from callers
Listen to and manage your voice mails in
the Office Web or use your phone
Notification when there is new voice mail
via SMS or e-mail
Delayed notification to group
Forward of voice mail to a colleague
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Speech Attendant – Automatic services, Speech
- Open for business support 24/7
Automatic speech recognition
• Call transfer
• Number information
• Presentation of activity and return time
Speech Attendant
Karl Stromberg, one
moment please
Karl Stromberg
Karl Stromberg
Call Manager
CMG Server
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InConference - Automatic services, Speech
- A new way for employees to easily create conference calls
Transforms your extension to a meeting room
Plan and book a conference call as an activity
in your calendar or any CMG application
Manage the conference from the phone
Record the conference
Integrated with CMG Speech products
© Aastra – 2012
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Quality Manager (QM) - Administrator
- Measure traffic and increase switchboard productivity
Quality Manager Statistics
• Analysis of attendant calls
• Different web-based reports
• Requires the ACS Attendant
Platform
Quality Manager Wallboard
• Live monitoring of call load
• Real time statistics
© Aastra – 2012
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System Management - Administrator
DM - Directory Manager
CM - Configuration Manager
SCM - Speech Configuration
Manager
ACS/TCA - Telephony
Configuration Application
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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CMG Application Architecture
Attendant
NOW /
InAttend
Visit
Business User
Speech
Speech
IVR/
VoiceMail
InConference
Speech
Attendant
Office Web
BluStar for
Office Quick
In
InTouch
Calendar
PC
Conference
Connection
ACS
Legacy
Attendant
API
Attendant
Queues
Mobile
Client
Quality
Manager
CMG
CMG Speech
Telephony and Media
Telephony Protocols
Directory
Presence
Calendar
Connection
CMG Server
Diversion APIs
Call
Managers
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System overview CMG
PSTN
CMG server
Call
Manager
Exchange
Server/AD
SMS
Time
Pager
Attendant
•NOW / InAttend
•Visit
Speech applications
-IVR/VoiceMail
-Speech Attendant
-InConference
Telephony
Server
Business user
•Office Web
•Office Quick
•Calendar Connection
•BluStar for PC
Call
Manager
Administrator
•System management
tools
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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CMG footprint and positioning
Aastra CMG system is
scalable from 50 up to several
thousand users
+3000 systems
Multi-vendor support
MX-ONE, Business Phone,
Cisco, Nortel-Avaya, Alcatel.
Multi language support
NOW attendant supports: Danish,
Dutch, English, Finnish, French,
German, Italian, Norwegian,
Portuguese, Spanish and Swedish
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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Customer Case
Bank in the Nordic countries
High quality customer service
Faster, more personalized service
Shorter transaction times and
increased productivity
Controlled presence and availability
© Aastra – 2012
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Customer Case
Aker solutions, Norway
Multi-vendor solution, Aastra and Cisco
Complete compatibility and improved
global communication
Integrated database
Strong basic platform for future growth.
“It was clear that Aastra could provide
the best service in terms of
effectiveness, professionalism and
value for money.”
Tom Losnedahl, Vice President, Information Security, Aker Solutions
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging and marketing
© Aastra – 2012
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Selling Points
Comprehensive set of advanced applications
for attendant users and business users
Supports call managers from different vendors
Integrates with leading IT platforms
Award winning Unified Communication
solution
Preferred solution for MX-ONE
Stable product built from user experience
© Aastra – 2012
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Agenda
Introduction
Concept
Product overview
• Contact Management Suite - CMG
• System overview
Foot print and positioning
Customer cases
Selling points
Product packaging
© Aastra – 2012
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Product Packaging
CMG Start Packages
Attendant Package
Lite Package
Standard Package
Attendant users applications
NOW or
InAttend
Premium Package
Business users applications
Web users
50 users
1 user
Quality
Manager
Calendar
Connection
Bartender
Enterprise
Visit
50 users
50 users
Speech Office
InConference
50 users
50 users
Speech
Attendant
50 users
1 user
3PP Licenses
Business Package
Special users applications
TTS
ASR
TMG
ASG
Mobile Client
1 language
1 line
100 ext.
50 users
50 users
Prosody X
ASR
PA - PC
15,30,60 lines
1 language
1 user
Mobile Status
Connection
3,5,10 printers
50 users
© Aastra – 2012
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Thank you !
© Aastra - 2009
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