Leadership and
Team Building
© For internal circulation of BSNL only
© For internal circulation of BSNL only
Leadership:
Leadership is a process by which a
person influences others to accomplish
an objective and directs the organization
in a way that makes it more cohesive
and coherent.
Leadership
Leaders exist at all levels of the organization, their roles d
Who is a leader?
Who inspires confidence and support among people to
achieve organisational goals
Exercises influential increment over and above
mechanical compliance and directions and orders
Inspires, persuades, coordinates and leads
Exercise in a given situation, function of the
leader,follower, and situational variables
L=F (l,f,s) L=Leadership, l=leader,f=follower, s= situation
Why Leadership – Important?
Business Environment ?

Increasing competition –challenge from competitors

New pattern of organization- Horizontal organization,
more outsourcing

Shift in the balance power from employer to employeeleader has a vital role to play in keeping employees
aligned and motivated

Need for commitment based organisation

In Environment of change, the leader has a clear role to
play to ensure continued organisational health:
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Posner ‘s five key leadership behaviors
Challenge the process-means always wanting to find a better way
Inspire shared vision-means having a very clear view of where you want to go
Enable others to act-means not only creating the kind of intense loyalty but also
making sure that people have the skills to act in pursuit of the vision.
Model the way-means practicing what you preach (Be a role model)
Encourage the heart-means giving the praise and encouragement people need
to keep going.
Effective leadership – 3 distinct elements
1. Setting and communicating a direction

Need a thorough knowledge of the organization and its
capabilities

have a thorough knowledge of current and potential market

Be a role model for others

Be clear about what you want
2. Aligning people

To make vision a reality, we need the dedication and
commitment of people

Aligning people means soliciting the commitment, support or
guidance

If the vision is not shared, it is ineffective-create a shared
vision
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Effective leadership – 3 distinct
elements
3. Implementation

Exemplify stability

Being committed to the development of others

Managing individuals’ performance effectively

Making sure that good performance is acknowledged
Effective leader are skilled in the following areas:

Creating a vision

Gaining commitment to vision

Ensuring execution
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Leadership Competencies
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Vision
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Knowledge and Skill : Professional Competencies
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Experience and learning

Team Building ability

Conflict resolution skill

Decision making ability

Ability to involve employees

Character- selflessness

Clear sense of direction
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Roles of a leader
Guiding peoples: Provides advice and council and uses
his power in guiding and directing in the interest of group.
Team Builder: Leader acts as a captain of his team.
Maintaining discipline: Makes less use of penalties and
focuses more on self discipline or voluntary restraint.
Beside these the leader acts as a Spokesperson,
Negotiator, Coach, Team Player, Technical problem
Solver, Entrepreneur, morale builder, etc.
Leadership Traits
Charisma
Enthusiasm
Self confidence
Assertiveness
Emotional stability
Sense of humor
Warmth
High tolerance for frustration
Self awareness
Initiative
Empathy
Courage
Leadership Framework
You must:
 BE
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
A professional, Seek responsibility and take responsibility for your actions
Searching ways to guide your people
With Good Character Traits – competency, commitment, integrity,
courage and imagination
 KNOW



Know yourself – understand your BE, KNOW and DO
and seek self improvement – improve your attributes: self study, reading
and practicing good behavior
Your Job, Human Nature, Your Organization
 DO



Provide direction
Implement
Motivate
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BOSS
Depends on authority
Leader
Depends on goodwill
Drives the employee
Says, “I” Shows who is
wrong
Evokes fear
Inspires the employee
Says, “We”. Shows what is
wrong
Radiates love.
Orders, “Go”
Demands respect.
Says, “Let’s go”
Commands respect
Subject
Essence
Focus
Have
Leader
Change
Leading people
Followers
Manager
Stability
Managing work
Subordinates
Horizon
Appeal to
Decision
Exchange
Long-term
Heart
Facilitates
Excitement for
work
Breaks
Takes
Short term
Head
Makes
Money for work
Rules
Risk
Makes
Minimises
Leadership Styles
Autocratic leadership
Exercises complete control over the subordinates
Permits quick decision making
Provides strong motivation and satisfaction to the leader
who dictate terms.
Yield positive results when great speed is required.
Leads to frustration ,low morale and conflict among
subordinates.
Participative (Consultative) Leadership
Decentralizes
authority
and
subordinates to share his power.
allows
the
Workers feel ownership of the firm.
Sharing of ideas and experiences within the
business greatly motivational and develops
positive attitude
Can delay decision making.
Free-rein (leissez-faire) Leadership
Let it be’ – the leadership responsibilities are shared by all
i.e complete delegation of authority to take decision.
Very useful in businesses where creative ideas are
important
Highly motivational as people have control over their
working life.
Relies on good team work and good interpersonal
relations
Good leaders use all three styles, with one of them
normally dominate, bad leaders tend to stick with one
style.
Leadership - Power
A person has the potential for influencing five points of
power over others
 Coercive Power

Reward Power

Legitimate Power

Expert Power

Referent Power
Power verses Leadership

Power does not require goal compatibility, leadership
requires goal congruence

Power focuses for gaining compliance, leadership focuses
on getting solutions
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Theories of Leadership
Trait theory: Leadership is the function of personal
qualities of leader. The qualities include physical,
intellectual, moral and social traits. also called ‘Great
Man Theory’ because it is based on the set of traits which
are common to great man.
Behavioural theory
Success in leadership depends upon suitable leadership
behaviour,which imply that leaders can be trained.
Contingency Theory
Leadership as being more flexible – different
leadership styles used at different times depending
on the circumstance
As per this theory leader’s effectiveness depends
upon the situational variables.
(a) leader’s position power
(b) leader-member relationship
(c) Task structure.
Conclusions
A true leader is successful when he is able to formulate
goals and objectives for himself and his team.
If you are certain about the goal you wish to achieve, you
will also have the vision to plan contingencies for the
problems you may face on your quest
Successful leaders believe in augmenting their skills with
that of the others. By himself, he may not have the skills
or knowledge to do something.
However, by working in tandem with other people, he not
only gets new work done, but also ends up supplementing
his own knowledge and information.
Team Building
Teamwork is the ability to work together
towards a common vision.
Ability to direct individual does
accomplishment toward organizational
objectives.
Allows common people to attain uncommon
results.
DEFINITION OF TEAM
TOGETHER EVERYONE ACHIEVES MORE
TEAM BUILDING
TEAM works everywhere.
TEAM shows the customer that you care
TEAM builds confidence in you.
TEAM instills confidence in your customer
TEAM brings up SYNERGY
TEAM needs a good Leader
CHARACTERSTICS OF A GOOD TEAM
Clear objectives
Roles for all members clearly understood
Appreciation of each others qualities
Openness of thoughts , beliefs and actions
Trust among members
Co-operation in team members
Effective leadership
Ability to deal with conflict
Good communication
Purpose of unity
Shared goals and objective
Fundamental features of a team
Strong and effective leadership,
The establishment of precise objectives,
Taking informed decisions,
The ability to act quickly so as to carry forward this
decision communicating freely, developing the necessary
skills and
Techniques to fulfill the assigned tasks
Tasks to be performed by teams are
categorized into two types.
Projects: Requires creative input from members,
working in different roles. To work in unison and
generate new products.
Partners: that demands constant and creative input and
establishment of new work milestones. More popular
with senior levels of management.
The performance of a team depends upon the type of
binding that exists between the group members
Guidelines To build up high performance Team
Establishing urgency and a sense of direction
Selection of members should be on the basis of skills and
not personality.
Teams need complementary skills to perform the job.
For effective performance, a mix of three different
categories is helpful.
a. Technical and functional skills
b. Problem solving skills
c. Interpersonal skills
Three Vital Determinants of Teamwork
 Leader
 Subordinates
 The Environment
Causes of internal conflicts
Communication gap
Group & individual rivalry
Lack of communication skills
Violation of communication channels
Vested interests of few people controlling the masses,
such as union leaders
Organizational climate – Unfair system of reward and
punishment may be responsible for internal conflicts.
Poorly defined responsibilities
Aggressive nature of some of the individual
Favoritism shown by the superiors & leaders
Team Values
We’re all in this boat together – organisation,
employess and customers
Equal importance for all members, no
subordinates or superiors distinction in work
Open, honest communication is vital
EVERYONE HAS OPEN ACCESS TO
INFORMATION
Key components of an effect team
Enthusiasm
Energy
Humour and Fun
Focus and
Persistence
Thinks and Plans
Supportive
Decisive
Shares information
Internally and
Externally
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Key components of an effect team
Listening
Questioning
Learning from
Mistakes
Open and Honest
Clear Roles
Effective
Team
Involvement
Flexible
Clear, Shared
Purpose and
Direction
Feedback and
Review
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Commitment
33
Qualities of a successful Team Leader
Know your subordinates and treat them as human
Make no favours, don’t bear grudges
Be approachable, you listen and when you tell they listen
You keep your words and you are honest
Be fair to your subordinates and organization
You work hard so your subordinates do not mind you expecting the
best from them
One has to improvise his style to suit his work and the type of team he
has to work with
Do I make a positive impression on my team members with my style of
functioning to get positive comments from them?
What An Effective Team Leader Does?
1. Develops

Review and feedback mechanisms

Good Listening skills

A focus on achieving the task
2. Shares: Information
3. Generates: Commitment and support
4. Encourages: Humour
Produces Powerful Performance
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Learning Points
 Leadership particularly its major component – EFFECTIVENESS
can not be taught
 It can be acquired only by self efforts

Peter Drucker asserts that effectiveness can be learnt – practising –
practising again

“ Try, try again”……………..Poem of Robert Bruce.

“Never, Never, Never Give up” – 5 words of Winston Churchil
 In the context of BSNL, we see managing change is a big
challenge, competition, customer expectations and employees
expectations are increasing continually.
 Leadership & Team Building at every level is becoming more and
more important to progress in the path of managing change and
meeting the expectations.
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Conclusion
Leadership is influencing people by providing purpose,
direction, and
motivation
while
operating
to
accomplish the mission and improving the organisation
Be a Leader and Lead our Company BSNL to greater
heights
Questions:
 1. What is leadership?
 2. What is the difference between leadership and
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management?
3. Explain the three leadership styles (autocratic, democratic
and laissez-faire) and their effects.
4. What is power? What is influence?
5. What is the best leadership style?
6. What is team building?
7. List the characteristics of Effective team.
8. What is the Purpose of Team Building?
9. Why you would like to choose to do Team Building?
10. Identify the role of team leader in team building.