Ravi R
Training Course
for
Chief Information Officers (CIO)
Government of Iraq
Ravi Raina
Objective of the course
What we want to achieve?
To enhance skills and know how of CIOs through basic training
in leadership, strategic and operational management, ICT
application in public sector, e-Governance, IT systems, project
management, IT services and related subjects
Structure and scope
• Foundation Modules
Modules 1, 2, 3
CIO concept, Structure, Role and Skills, Leadership and
Management skills & know how
• Practice Modules
Modules 4, 5, 6,7, 8 and 9
ICT systems, E-Governance, E-GIF, E-Services, Project
Management and implementation, IT security and IT Services, IT
Governance and Control etc.
Approach and Methodology
• Discussions Concept and Techniques
• Exposition of International best practices
• Technical Standards and Frameworks
• Participatory and interactive
• International cases and examples
• Exposition of applicability in Iraq
• Study of background technical documents
Module 1
CIO concept, structure and role
6
Module Objective
Develop understanding of the CIO concept, structure and role
in the context of e-Government development in Iraq through
exposition of the international best practices and know how.
Structure and Scope
• What is CIO Concept
• What structure is required for optimal functioning of CIOs.
• Explore international developments and best practices for
developing and implementing CIO concept and structure
• Discuss and explore development and implementation of
CIO in Iraq- explore challenges and opportunities
Overview CIO Concept
• Traditional Information Management practices and
Organization
• Information Management Imperatives in emerging
knowledge societies
.
• CIOs as engines for E-Government development,
implementation and management.
What is CIO Structure
Exploring background Organizational Concepts
Functional Structure
Multilevel Pyramidal Structure
Command and Control
Flexi-Organization
Project Organization
•
•
•
•
•
Traditional Organizational Structure
Chief Executive Officer (CEO)
Vice President
Operations
Vice President
Business,
Development
Vice President
Administration and
Finance
Operations
Manager 1
Customer
Manager 1
Administration and
Accounts Manager
Operations
Manager 2
Customer
Manager 1
EDP Manager
Operations
Manager 3
Market
Market
Research
Research
Data
Data
Centre
Centre
Maintenance
In-charge
Development and Implementation of CIO concept
and Structure in Public Sector- Opportunities &
Challenges
S.N
Characteristics
Private Sector
Public Sector
1
Management Control
Shareholders
Voters
2
Organizational Culture
Flexible, Dynamic and
result based
Authoritarian and
procedure and rule based
3
Customer
Consumer and end user
Citizens
4
Motivation
Profit and Service
Rule based service delivery
5
Working Environment
Competitive
Monopoly
6
Risk
Can take higher level of
risk
Risk-averse
Role of a Chief Information Officer
• Meeting the Changing Technical Needs of the Organization
(Architecture Manager),
• Building a Reputation as a Knowledgeable Business Executive
(Proven Businessperson),
• Orchestrating the Successful Implementation of the IS
Strategy (Operations Supervisor), and
• Maintaining the Proper IS Staff (Personnel Developer).
• Change Manager
CIO Tasks And Skills
S No
Role and Tasks
Required Skills
1
Conceptualise, Plan, Execute, Monitoring & control
Management Skills
2
Human Resource Management and leadership
Management and leadership skills
3
Coordinate, negotiate and collaborate
Communication management skills
Strategies, Policies and systems development
Strategic Management skills, ICT
domain know how
4
5
Technical Leadership, ICT contracting and project
management
ICT Domain know how and skills,
project management
6
E-Government and E-Services development
IT service management, IT
governance and public sector
administration
7
E-Government Champion
Change Management
International Development and Adoption of
CIO Concept
S. No
CIO Ranking
Country
1
1
United States of America (1)
2
2
Singapore (3)
3
2
Canada ( 2)
4
4
Japan ( 4)
5
4
Korea ( 5)
6
4
Taiwan ( 7)
7
7
Australia (8)
8
7
Malaysia ( 14)
9
9
United Kingdom (9)
10
10
Thailand ( 17)
CIO Support Structure- International Examples
S. No
Country
Organization- supporting and
implementing CIO
Remarks
1
USA
Office of Management and Budget (OMB)
Presidents Office
CIO supported by legislation, CIO Council and CIO
University exists
2
UK
Cabinet Office
Cabinet Office as the top civil service office provides
support
3
Canada
Treasury Board of Secretariat (TBS)
Excellent technical support to the CIO through CIO
Secretariat, Comprehensive Framework for the CIO.
4
Singapore
Info-Communications Development
Authority
Sharp Focus on E-government by the CIO, Excellent
citizen-centric services including very high capability
for online transactions
5
Australia
Department of Finance and Administration
(DFA)
Support by the CIO to Information Management
Strategy Committee (IMSC), Marketing of Egovernment services [9].
6
Thailand
Ministry of Science and Technology
Development of National “Digital Nervous System”
7
Sri Lanka
Information and Communication Technology
Agency of Sri Lanka (ICTA).
CIOs as Chief Innovation Officers, eventually
becoming Chief Information Officers .
8
Hong Kong SAR
Department of Commerce, Industry and
Technology (DCIT)
Sharp focus by the CIO on Business and Community .
9
Malta
Office of the Prime Minister (OPM)
Best Coordinating Role by the CIO
Typical CIO Organizational Structure in
Public Sector
Minister
Secretary to the Ministry
Dy. Secretary
Dy. Secretary2
Systems Manager
CIO
DB Manager
Change
Manager
Typical Structure of CIO Council
CHAIRMAN OF CIO COUNCIL
SECRETARY OF CIO
COUNCIL
CIO
CIO
Ministry of
Ministry of
Finance
Interior
CIO
Ministry of
Foreign
Affairs
CIO
Ministry of
Defence
Members
Executive Committee
of the CIO Council
CIO
CIO
Ministry of
Ministry ofCIOs of other
nomy
Economy Ministries
and Dept.