University of Tennessee at
Chattanooga
IT Master Plan
2013-2014
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
1
Establish an IT Governance Model
Had first meeting. Laying
foundation
Next meeting August
2.
Hire Campus Technology Leader
Done
3.
Create Technology Organization
Implemented first phase
realignment which
included adding ARC
Continue to look for
centralization
opportunities
4.
Technology Purchases/In Take Process
We have started to
centralize, standardize,
and consolidate
university technology
purchases
Look for further
opportunities including
centralizing all computer
purchases through IT
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
5.
Student Technology Fee Budgeting
Process
CIO is in the process of
reviewing all Tech Fee
requests for next year.
6.
Technology Reassessment/Refresh
Next Steps
CIO will make
recommendation to
Provost and CFO. CIO is
working with Student
Technology group to gain
their advice
We are handling this
Hope to get central funding
piece by piece currently.
to replace the oldest
Several labs have been
computers on campus and
replaced but I large scale start to establish a 4 year
refresh and renew plan
refresh for all computers.
has not been implement We are also hoping to test
for computers and
some staff members in the
classroom technology
fall using virtual desktops.
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
7.
Technology Spending and Reporting
8.
Enhance Customer Care
Next Steps
In all campus meetings I Will continue these things
show the IT budget and
and will add more
how we are spending the information to the new IT
resources in addition to
website.
why we are making such
investments.
Created Customer
We will be filling for a Level
services task force
One Baldridge award and
continuing to try and make
it part of the culture.
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
9.
IT Service Catalog
In process.
Will be rolled out with new
website.
10.
Network Access
We have made
modifications to
Bradford that make it
easier for UTC students,
staff and faculty to sign
on to wireless. We have
added EDURoam so that
people that are from
another high education
campus can sign on as if
they were on their own
campus
Still working on
establishing better less
cumbersome guest
wireless access
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
11.
Next Steps for Banner
We continue to support
many more add-ons
which has not allow for
the Banner team to relax
much.
12.
Technology Asset Management
We are looking at a
better system to handle
this. We are making such
all technology is tagged
that we are aware of
regardless of the $1,500
threshold
Continue to look for ways
that we can increase and
assist student
achievement. We hope to
have Degree Compass up
and running during the fall
to help this.
We need to establish a
system to do this.
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
13.
Computer Lab Management
We have been tracking
all computer lab usage
for the past 10 months
and have statistics on
what applications
students are using, and
overall usage of the labs.
We have already used data
to look at what labs can be
virtualized. We will
continue to look for more
opportunities. We are
looking at what desktop
management tool will be
the best fit for the UTC
computing environment.
We will hopefully move
forward with a solution in
the fall.
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
14.
Network Convergence and Architecture
We have upgraded the
network core to handle
10 gig. We continue to
install fiber so that all
buildings have at least 1
gig to the building.
15.
Annual Systems Review
We have a technology
review board. We have
already consolidated a
fair amount of servers
over the past year.
Continuing to make
investments that will all
the campus to fully be able
to utilize 10 gig
connectivity when we
make the upgrade.
Probably in 2 or 3 years.
Hopefully we can centralize
more servers and relocate
them in the secure air
conditioned data center in
Hunter
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
16.
Promote a culture of continuous
improvement
We are working hard to
increase the way we do
our job and how we do
it.
17.
Technology News and Updates
CIO hosts two meeting
each month (CIO
Townhall meeting for IT
and Participate IT and an
Ask the CIO Meeting. We
also send out biweekly IT
Newsletters, an Annual
Report and regular email
communications to
campus
More professional
development and more
campus exchanges. In the
next few months the IT
team with visit UGA and
hopefully several others.
The new website will have
a larger section dedicated
to communicate and
updates. We will have a
project status section
where we will indicate
what projects IT is working
on and how far along they
are.
Helpdesk: (423) 425-4000
IT Master Plan Summary
Number
Initiative Title
Status
Next Steps
18.
Systems Dashboard
The Systems group is
working on this.
We hope to have
something up by fall that
shows what systems are
working and what are off
line.
19.
Website Redesign
4/5 done
August 1st goes live
20.
Technology Computer Training
21.
UTC Employee Training
Created a group
responsible for
IT is working with HR on
this.
Helpdesk: (423) 425-4000
We are repurposing
someone to have at least 2
training offered this next
semester.
Need to develop a plan.