RHONA HUTCHON
DIRECTOR, HARVEY NASH
TWEET TONIGHT USING
#hnciosurvey
AGENDA
SURVEY FINDINGS
Albert Ellis
CEO, Harvey Nash
PRESENTATIONS
Khalid Rafiq Head of Technology & Data, Morgan Stanley
Gavin Dutch Chief Executive Officer/Founder, Kotikan Limited
PANEL DISCUSSION
James Varga Chief Executive Officer, MiiCard Limited
Claudette Jones CIO, City of Edinburgh Council
Christian Arno Managing Director, Lingo24
Tom Ray Head of operations, Cloudreach
ALBERT ELLIS
CEO, HARVEY NASH
The CIO Survey
2400 participants
20 countries
$140bn IT spend
14 years of data
current climate
News
24
The crisis continues
Headlines
Apple share price jump
Social Media worth millions
return to growth
Growth in budgets
return to growth
CEO priorities
Save Money
Make Money
shift in priorities
2012
2011
Change
Mobile solutions
21%
Security and resilience
17%
Social media & consumer
17%
interaction
14%
13%
7%
4%
11%
4%
Business relationship management
22%
21%
1%
Development
20%
19%
1%
IT strategy
20%
19%
1%
Compliance
8%
7%
1%
ERP
11%
10%
1%
Technical architecture
29%
28%
1%
Enterprise architecture
35%
34%
1%
Service management
12%
12%
0%
Testing
17%
17%
0%
Outsourcing
8%
8%
0%
Business analysis
34%
35%
-1%
Project management
29%
30%
-1%
Change management
20%
22%
-2%
shift in priorities
2011-12 change
Priority
2012
Saving costs & improving efficiencies
62%
-4%
Stable IT performance
61%
-3%
Improving business change
48%
-6%
Innovation / revenue growth
37%
-3%
Business intelligence
37%
-2%
Compliance
25%
-9%
Improving time to market
Enabling mobile commerce
M&A
Social media
25%
22%
15%
9%
9%
5%
3%
1%
Green IT
7%
-3%
Utility IT
Decision to
outsource IT
Driving rev
Driving
through IT Business change
CEO influence
% CIOs indicating ‘strong’ influence on CEO
positioned for growth?
Right skills
Diversity
Digital
CEO relationship
fracture # 1
Skills Shortage
fracture # 2
CIOs by gender
Men
Women
2005
2012
fracture # 3
Who Controls Digital?
fracture # 4
The contented
CIO?
The future CIO
Focused on business growth
Understands the business
Quantifies the risk
Digital expert
Communicator
KHALID RAFIQ
HEAD OF TECHNOLOGY & DATA, MORGAN
STANLEY
Global Footprint, with Local Presence
Khalid Rafiq
8 November 2012
For internal use only
Agenda

Background

Global Footprint

Local Presence

Key Observations
Global Footprint…
Core values instruct us to:
Glasgow
Frankfurt Moscow
London
Montreal
Seattle
Vernon
HillsToronto Purchase
Zurich
Paris
Oakbrook
Salt
Lake City Chicag
Budapest
New York
San
Francisco
Philadelphia
Terrace
Seoul
Milan
Menlo Park oBaltimore Brooklyn
Madrid
Santa Monica
Tokyo
Jersey
City
IrvingDurham
Atlanta
Shanghai
Orlando
Dubai
Princeton
Tampa West
Hong Kong
Taipei
Conshohocken
Mexico City
Long Island City
Mumbai
Warren
Singapore
Put Clients First
Lead with Exceptional Ideas
Do The Right thing
Give Back
São Paulo
Sydney
Johannesburg
Melbourne
Population in 24 Countries and 99 Cities
Mission Statement and Business Principles:
“ Morgan Stanley's mission is to deliver the finest financial thinking, products and execution in the world.
Our people's integrity and excellence, their intellect and skills have made Morgan Stanley a global
leader. And our heritage of doing ‘first-class business in a first-class way’ continues to inspire us.”
Over 7,000 FTEs
17,500
15,000
Contingent Labor
Client Service Quality
Commercial Pricing
12,500
Employees
10,000
Teamwork
7,500
5,000
2,500
0
2002
2003
2004
2005
2006
2007
2008
2009
Risk Control
World Class Capability
2010
24
Local Presence…
Scottish Universities
– Rel. Mgmt
Local Vendor
PSL
Local Training
Schedule
Technology Innovation
Days / ‘Innovation Lab’
Technical Architecture /
Data Model Design
Functional & Office
Specific Goals
Global Governance connects the two
Guiding Principles which create the desired employer
brand and overall efficiencies are best set globally
LOCAL FLEXIBILITY
Lateral Hiring
Firm Wide
Goals Cascade
Graduate
Recruitment
‘FED EX’ Days
Pioneer Prime Principles
/ Commerce Model
Learning &
Development
GLOBAL CONSISTENCY
25
Key Technology Observations
• Scale Versus Concentration
• Cost Perception versus Value Proposition
• Proximity to London / True ‘near shore’
• Re-visit technology education at ‘Grass Roots’ for Primary and Secondary education
• Graduate Talent Pool / University Ranking Drivers
• Lateral Talent: ‘in- & out- bound’ flows
• Technology Start-ups / Technology companies
• Multiple technology cities or ‘one technology region’
• Further investment in infrastructure
26
GAVIN DUTCH
CHIEF EXECUTIVE/FOUNDER KOTIKAN LTD
Harvey Nash Global CIO
Survey
8th November 2012
Success in Mobile
Gavin Dutch
Managing Director
“Users reported greater frustration from
experiencing a transaction problem on
a mobile device than being stuck in
traffic” – TeaLeaf, Mar 2011
“98% of users stressed that
performance matters” – Apigee, Nov
2012
Swiss Army Knife Photo
Distracted user photo
Prototyping
• Why prototype
– Mobile development is costly
• Getting it wrong is a waste
– 3 Uses
• For creators to experiment
• For stakeholders to evaluate
• To learn from users
Mobile photo
Thank you
gav@kotikan.com
THE PANEL
Khalid Rafiq Head of Technology & Data, Morgan Stanley
Gavin Dutch Chief Executive Officer / Founder, Kotikan Ltd
James Varga Chief Executive Officer, MiiCard Limited
Claudette Jones CIO, City of Edinburgh Council
Christian Arno Managing Director, Lingo24
Tom Ray Head of operations, Cloudreach