Leadership Orientation
UCLA Medical Sciences
UCLA Health System
David Geffen School of Medicine –
DGSOM
UCLA Health System
UCLA Hospital System
Faculty Practice Group - FPG
UCLA Hospital System
Ronald Reagan UCLA
Medical Center – RRUCLA
MC
Santa Monica UCLA &
Orthopaedic Hospital SMH
Resnick Neuropsychiatric
Hospital - RNPH
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Human Resources Website
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Important Links
Based on priorities
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Important Links
Check your compliance for
various requirements
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PART 1 – PATIENT EXPERIENCE LEADERSHIP ORIENTATION
2012 SCHEDULE: FEB 3; JUN 1; AUG 17; OCT 19
8 AM – 12:30 PM
 Learn how UCLA Health System has raised patient satisfaction scores to the 98th percentile through
recruitment, on boarding, recognition, rounding, communication and service recovery strategies.
Become familiar with the available tools that will assist you in leading your teams to success and how
to sustain that success over time.
PART 2 – UCLA OPERATING SYSTEM
2012 SCHEDULE: MAR 2; MAY 4; JUL 20; SEP 21
8 AM – 3:30 PM
 This session will introduce Lean methodologies and tools to achieve performance excellence. Develop
successful teams through Active Daily Management techniques and by preparing your employees for
success, connecting and engaging your staff and through improved prioritization and delegation skills.
PART 3 – LEADING SUCCESSFUL CHANGE – LEADERSHIP RETREAT
RETREAT SCHEDULE: MAR 9; MAY 18; JUN 8; SEP 28; NOV 16
8 AM – 4 PM
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Learn what successful organizations do when undergoing challenging times and upcoming changes.
Identify how your perceptions affect the way your team embraces change. We’ll discuss ways to
communicate, implement, and hardwire the change.
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Retention & Recognition Program
Employee Non-Cash Awards and Other Gifts – G-41
 Employee recognition and retirement non-cash awards program:
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Employee Recognition policy
An item of tangible personal property may be awarded to an employee in recognition of his or
her noteworthy work-related accomplishments. Such awards should be of minimal value.
Examples include, but are not limited to, flowers, fruit, a book, a plaque, or similar item. In
addition, a ticket to a sporting or cultural event (excluding a season ticket) or a one-month
parking permit or transit pass may be provided to an employee as a recognition award. The cost
of an employee recognition award is limited to the per-person amount set forth in Appendix A.
 Employee recognition awards may not exceed $75 per person per calendar year.
 An array of options is found online, such as:
Movie Tickets
Cultural Event
Subway
Money on Bruin Card
Theme Park - Knott's Berry
Amazon
Target Gift Card
Musical Theater Tickets
Best Buy
Starbucks
Sporting Event
iTunes
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HR Applications
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Clinical Incentive Programs
Clinically Aligned Programs
 CEMRP 2 – Clinical Enterprise Management Recognition
Program 2
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Director Level -- Tier A
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Manager Level -- Tier B
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Staff Level -- Tier C – up to $1000
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Clinical Incentive Programs – Director
Level
ELIGIBILTY
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UCLA Health System employees in Department Head and Unit Director positions responsible for the
fiscal and operational administration of a department or unit are eligible for the Director CIP. These
individuals typically report to a Senior or Associate Director, with the exception of some directors of
large units reporting to Department Heads directly.
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A list of participants is defined and approved prior to the beginning of each fiscal year.
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The List of Participants is verified and approved annually prior to the beginning of the fiscal year by
the Staffing Resources Committee (SRC), which consists of the COO, CAO, CHRO, CNO, CFO, CIO and
CMO and staffed by Human Resources and Finance.
 All approved participants
are notified of their participation by their Associate Directors for the
upcoming fiscal year.
 All approved participants
complete the Performance Objectives Goal Grid listing goals in the
following five areas: People, Quality & Service, Systems & Operations, Strategic
Growth/Technology/Facilities and Finance.
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Goals are aligned in support of the goals set by the respective Senior or Associate Director
for each individual.
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Performance Objective goal grids are due to Human Resources by July 31 st of each year.
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Performance Objective goals are reviewed and approved by the Senior and Associate
Director team.
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Clinical Incentive Programs – Manager
Level
ELIGIBILITY
UCLA Health System staff in department/unit manager positions who meet the criteria established below
and are not participating in the Director Level CIP are eligible to participate in the plan.
A list of participants is defined and approved prior to the beginning of each fiscal year.
MSP Members
All MSP Members who do not meet the participation criteria for the Director CEMRP are eligible to
participate in the Management Incentive Plan based on their classification.
PSS Members:
PSS members who are classified in PSS grades 4 – 7 with some exceptions in the PSS grades 2 and 3 or ITP
equivalents, may be eligible to participate in the Management Incentive Award Program if they meet one
of the following:
•The employee is designated as a bona fide supervisor with authority to hire, dismiss,
evaluate, promote, or reclassify, or effectively recommend such actions; and the employee is
responsible for budget preparation, monitoring and is able to affect budget outcomes that
directly impact the departmental bottom line or
•The majority of the employee's assignment is institutional in scope versus intradepartmental
and the employee is able to affect performance outcomes that directly impact Operating
Gain.
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CIP – Director & Manager Level
GOAL SETTING PROCESS
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All approved participants complete the Performance Objectives Goal Grid listing goals in the following
five areas: People, Quality & Service, Systems & Operations, Strategic Growth/Technology/Facilities
and Finance.
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Goals are aligned in support of the goals set by the respective Senior or Associate Director for each
individual.
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Performance Objective goal grids are due to Human Resources by July 31st of each year.
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Performance Objective goals are reviewed and approved by the Senior and Associate Director team.
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UCLA Health System Wellness Initiative
Annual Wellness Events
February: i♥WALKING week
 April: March for Babies Walk
 May: UC Walks Day
 August: Passport to Wellness Health Fair
(WW, SM, FPG)
 October: American Heart Association’s Heart
Walk, UC Food Day
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Wellness Communication
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Wednesday Wellness e-blasts – wellness
topics/tips and events promoted
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Wellness Website
www.wellness.healthcare.ucla.edu
Lunchtime Workshops – Monthly
Nutrition – RRUCLA Dining Commons
Heart Healthy Assessment (January-June)
 Dining Commons nutrition facts are online
 Posters around Dining Commons provide
education on portion sizing, exercise, and good
nutrition
 “Greening up” – Dining Commons is stocked with
biodegradable cutlery and Styrofoam has been
eliminated
 Providing healthy sustainable foods during
National Nutrition Month and UC Food Day
 Increase whole grain options (Brown rice, whole
grain hamburger buns, high fiber breakfast
cereal)
 Healthy green salad and fruit alternatives at the
Grill
 No fried foods
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Smoke-Free Initiative Lunch n’ Learns
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UCLA Health System Wellness Initiative
Physical Wellness
Qi gong, and free
time offered daily free of charge
Emotional Wellness
• C Space – Yoga, Tai Chi,
• UCLA Recreation Center (FitWell, iWorkout,
BHIP 12-week, fitness facilities)
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• Smoking cessation program offered
quarterly for a fee
• Jazz and hoop
dance classes offered weekly
at RRUCLA free of charge
• Massage Therapy Services fee for service
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Mindful Awareness Classes, Retreats and
Workshops
Spiritual care department services and Tea
for the Soul
Circle of Caring: A renewal Program for
Healthcare Professionals
Bio feedback Sessions at the Staff & Faculty
Counseling Center’s Work-Life Program
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UCLA Health System Wellness Initiative
Annual Wellness Events
February: i♥WALKING week
 April: March for Babies Walk
 May: UC Walks Day
 August: Passport to Wellness Health Fair
(WW, SM, FPG)
 October: American Heart Association’s Heart
Walk, UC Food Day

Wellness Communication

Wednesday Wellness e-blasts – wellness
topics/tips and events promoted

Wellness Website
www.wellness.healthcare.ucla.edu
Lunchtime Workshops – Monthly
Nutrition – RRUCLA Dining Commons
Heart Healthy Assessment (January-June)
 Dining Commons nutrition facts are online
 Posters around Dining Commons provide
education on portion sizing, exercise, and good
nutrition
 “Greening up” – Dining Commons is stocked with
biodegradable cutlery and Styrofoam has been
eliminated
 Providing healthy sustainable foods during
National Nutrition Month and UC Food Day
 Increase whole grain options (Brown rice, whole
grain hamburger buns, high fiber breakfast
cereal)
 Healthy green salad and fruit alternatives at the
Grill
 No fried foods

Smoke-Free Initiative Lunch n’ Learns
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UCLA Health System Wellness Initiative
Future Programming
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StairWELL – offering an online tracking system to track steps per floor for 200 MP, RRUCLA and
SMUCLA. Meeting with Safety, Security, Facilities and EVS to flesh out any issues. Gather/creating
promotion plan to present to the Aesthetics Committee for approvals at SMUCLA and RRUCLA. –
January implementation target
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Instant Recess (IR) – 10 minute fitness breaks in a group setting, two implementation avenues (a.
select dept wellness leaders throughout hospital system or b. start in one dept as trial i.e. EVS or PBS)
– March implementation target
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ESSENTIAL CONTACTS FOR NEW LEADERS
ESSENTIAL CONTACTS FOR NEW LEADERS
Human Resources Overview
HR Directors are always available to meet with you to cover what you’ll need to know to navigate
successfully at UCLA Health System. Feel free to call them whenever the need arises.
Kety Duron, (310) 794-0500
kduron@mednet.ucla.edu
Director, HR Operations & Staff Development
Maure Gardner, (310) 794-0523
mgardner@mednet.ucla.edu
Director, Compensation & Labor Relations & DGSOM Employee Relations
Robin Ludewig, (310) 794-6296
rludewig@mednet.ucla.edu
Director Recruitment & Workforce Planning
Jeri Simpson, (310) 828-0346
jsimpson@mednet.ucla.edu
Director, Employee Relations, Support Programs & SMUCLA Human Resources
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