Test Launch Results
Summary: Tabletop Tablet Test Launch
Full-Service Soft Launch with
50 Family & Friends at the
North Location & Downtown Location followed by
A 16-Question Customer Satisfaction Survey
How did we get here? - Milestones achieved:
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Tablets procured, shipped and installed
Tablets fully integrated with our POS system
Menu revamped and uploaded to Tablets with coupons
Staff fully trained on Tablets
Overview
The project team wanted to measure the following:
Customers level of satisfaction by a faster and more
efficient experience.
Time between placing the order and delivering it to the
table.
Check-out time.
Number of customers reporting technical issues per week.
Orders accuracy
Customer wait time.
findings
Next Steps
Check the tablet system as some customers found
issues that avoid the intended quick checkout.
Some of customers experience was related to:
They only had cash and the waiter needed to
process the payment differently.
They desired to just check out with their phone.
The tablet froze.
Next Steps
Discuss with the kitchen personal why some orders
were not prepared correctly.
Some of customers experience was related to:
 Wrong entree.
 Wrong substitution.
 Entree overcooked.
 Mashed potatoes instead of fries.