Project Charter: Tablet Roll Out
DATE: 11/20/2022
Project Summary
Rolling out tabletop menu tablets to assist customers with quick, easy ordering options.
Implementing menu tablets at tables and digitizing the ordering process to speed up service
(also to track metrics and serve more guests).
Project Goals
● establish a pilot plan for tablet roll out at two restaurant locations (limit to bar first)
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Increase product mix and average check total (coupon features and upselling apps)
Cut food waste by 25%
Reduce table turn time by 30 mins (decrease wait time)
Increase daily guest counts by 10%
Increase appetizer sales by 20%
Deliverables
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hire more help in the kitchen
Start tablet pilot by or in the beginning of quarter two (slower months Jan + Feb)
Increase sales by 25%
Cut food waste by 25%
Reduce table turn time by 30 mins (each dining experience)
Scope and Exclusion
In-Scope:
● Increase appetizer sales by 20%
● reduce table turn time by 30 mins
● cut food waste by 25% ( operations can consider policy change )
● hire more help in kitchen
Out-of-Scope:
● Employee satisfaction by not overwhelming them with more change all at once
Benefits & Costs
Benefits:
● Increased profit sale
● less employee turn over
● faster service
● more kitchen staff (growth in employment satisfaction)
Costs:
● Training materials and fees $10,000
● Hardware and software implementation across locations $30,000
● Maintenance (IT fees through EOY) $5,000
● Website and menu design fee $5,000
● Other customization fees $550
Appendix:
● The CEO and owner wants to expand the pilot to all dining areas but the high
demand may conflict with employee retention