1
Project Initiation
1.1
Research data points on tablet ordering reservation systems and
enhancement
1.1.1
Gather historical data on table ordering process
1.2
Align and evaluate stakeholders
1.3
Calculate projections and enhancements
1.4
Interview members of the staff
1.4
Create project charter (scope and goals)
1.5
Schedule kick off meeting
2
Sourcing
2.1
Research tablet and ordering system options
2.2
Generate suggestions and review costs
2.3
2.4
Test out ordering tablet systems
Choose a ordering system
2.5
Vendor timeline and deliverables schedule
2.6
Work with GM @ Downtown location to identiy number of tablets needed.
2.7
Work with GM @ North location to identify number of tablets needed.
2.8
Determine if we will purchase and store backup tablets for emergencies
2.9
Assess available tablet options and specs from the supplier that meet
requirements.
2.1
edit and redesign all possible
tablet configurations
2.11
reconfigure select configuration and start applying
2.12
Create contract and statements of work for tablet vendor
2.13
Buy and receive the correct number of tablets
3
Planning
3.1
Create contracts and statements of work for vendors
3.2.1
Message about launch date to stakeholders
3.3
Project Plan Updates
3.4
Update marketing/social media plan/calendar
3.5
Create launch day plan: staffing, troubleshooting, etc.
4
Milestone: Spec and Pourcument of Tablets system
4.1
Select the vendor for tablets system
4.2
making sure the tablet menu interface like the printed hard copy
4.3
Integration the tablets system with existing POS systems and host
software
4.4
Generate the coupon tables program
4.5
Make sure the coupons program work with tablets
4.6
Connect marketing team with Terrific Tablets for branding and digital
menu design
4.7
Work with Carter on possible menu revamp
4.8
Add featured menu items and coupon values to tablets
4.9
Work with tablet supplier to identify common issues and turn-around times resolving tablet
problems.
4.1
Develop internal policy and troubleshooting guides for the tablet rollout
4.11
Assess work required to ensure tablets integrate seamlessly with existing POS and host
system
5
Milestone: Tablet Installation
5.1
Identify bar section tables that need to be wired properly by electrician
5.2
Install one tablet to ensure proper installation and to identify any potential issues
5.3
Hire electrician to wire appropriate tables at Downtown location
5.4
Hire electrician to wire appropriate tables at North location
5.6
Develop a training program and rollout guide
5.7
Pre-training meeting to introduce tablets and changes
5.8
Installation of the tablet in the bar area
5.9
Swap the tablets from old version to new version
6
Training
6.1
Map out seating chart/upload into software
6.2
6.3
6.4
6.5
6.6
Train GMs on new software
Train staff on new software
Test run reservation system
Create troubleshoot/support plan
Launch day