To: coreteam@officegreen.com
Subject: Upcoming Meeting Agenda
Opening: Hi everyone! Thank you for all of the great work that you have been doing on this project – your efforts do not go unnoticed.
Body: We have received feedback from the recent customer survey, and I look forward to meeting with you to review the comments and
collaborate on an action plan to address these concerns. Please come to the meeting prepared to discuss the following:
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On-time deliveries rose from 80% to 90% by the end of the survey—a solid improvement, but still short of our 95% target.
Customers overwhelmingly prefer deliveries before normal business hours and early in the day.
Satisfaction with support increased once we fixed the customer service software problem, but there is still room for
improvement.
Many respondents found the guides and tutorials helpful. A number of customers volunteered that a live chat option would
further improve customer support.
I look forward to meeting with you next Monday, January 30th, 2023 at 1:00PM. I checked your calendars for availability and this is a
time that works for everyone – I will be providing lunch, so please bring your appetites!
Closing: Prior ot our meeting, please carefully review the feedback listed above and be prepared to discuss ideas on addressing each
of these concerns. I know that our team will be able to problem-solve these challenges and better meet the needs of our customers!
Signature: Leanna Walker, Project Manager
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