Communication
Meaning, Process and
Technical Communication
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Learning:
 What is communication?
 General and Technical Communication
 Essentials of Effective Communication
 Why should I care?
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What is Communication?
Transfer of Meaning
or
Transfer of Message
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The Communication Process
Message
DecisionMaking
DecisionMaking
Meaning
Ideation
Encoding
Sender
Decoding
Channel
Feedback
or
Response
Receiver
Transmission
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Communication
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Technical Communication
If a customer buys a new TV and does not know how to
use it. The customer reads the instructions in the user
manual gradually learns to operate it. It is successful
technical communication.
If you are confused about which mobile or laptop to buy,
the salesperson explains all the technical features of some
models. If it helps your buying decision, it is successful
technical communication.
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Technical Communication
Technical communication is the process
of transmitting facts and information to a
well defined audience for a specific purpose.
In other words it is
‘writing for understanding’.
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Technical Communication
• A wide part of technical communication is not known to
general public
• Impersonal and objective
• Understood by a specific group of people
• As factual as possible
• No opinions, but manuals and instructions
• Technical language is used to report facts and details while
general communication can be more expressive, can include
opinions, and be more enjoyable.
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Essentials of Effective Communication:
 A well defined communication environment
 Cooperation between the sender and the receiver
 Selection of appropriate channel
 Correct encoding and decoding of messages
 Proper feedback
Note:
 Poetic expressions and metaphorical language are generally discouraged or
entirely eliminated.
 The purpose of communication is to instruct, not showcase the beauty of
language or impress with extensive vocabulary.
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Why Should I Care?
Studies show that 44% of your professional time will be spent
in some kind of writing activity, including:
 Note-taking
 Report writing
 Organizational planning
 Drafting, revising and editing
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