PROJECT QUALITY MANAGEMENT
ASSIGNMENT # 01
APRIL 15, 2022
SUBMITTED BY: ZARTASHA GUL (01-398211-078)
SUBMITTED TO: DR. JAMSHID TURI
Topic: The Juran Trilogy
Introduction:
Joseph Juran is one of the quality gurus who made a significant contribution in
the field of quality management. His quality approach was centered on strategic and planning
challenges. He established the Juran Trilogy, a three-step approach to quality that comprises
quality planning, quality control, and quality improvement. He believed that poor quality results
from insufficient or incompetent planning, thus he proposed the Juran Trilogy. Quality, in his
opinion, comprises two aspects: product features and defect-free state.
Quality improvement, according to Juran, is dependent on two distinct activities: control and
breakthrough. Control ensures that operations run smoothly and without variance that can be
traced back to a specific cause. After a process has been evaluated and certain important
improvements have been proposed and executed, a breakthrough occurs. These actions, he
claims, do not have to be done in order; they can and should be done at the same time.
The Juran Trilogy, also called Quality Trilogy, was presented by Dr. Joseph M. Juran in 1986 as
a means to manage for quality. He proposed a universal way of thinking about quality, which he
called the quality trilogy: quality planning, quality control, and quality improvement.
The diagram of the Juran Trilogy is sometimes depicted as a graph, with time on the horizontal
axis and the cost of low quality on the vertical axis.
Quality Planning:
“Quality does not happen by accident; it must be planned.”
Quality planning is the structured process of designing products and services to meet new goals
and ensure that customer needs are met.
Steps:
•
Identify the customers, both external and internal.
•
Determine customer needs.
•
Develop product features that respond to customer needs. (Products include both goods
and services.)
•
Establish quality goals that meet the needs of customers and suppliers alike, and do so at
a minimum combined cost.
•
Develop a process that can produce the needed product features.
•
Prove process capability—prove that the process can meet the quality goals under
operating conditions.
Quality Control:
Quality control is a universal managerial process for conducting operations to provide stability,
to prevent adverse change, and to "maintain the status quo."
Quality control can also be described as "a process for meeting the established goals by
evaluating and comparing actual performance and planned performance and taking action on the
difference."
Steps:
•
Choose a control subject.
•
Establish Measurement.
•
Establish Standards of Performance.
•
Measure Actual Performance.
•
Interpret the difference (actual vs standards).
•
Take action on the difference.
Quality Improvement:
Quality improvement is the process of creating breakthrough levels of performance by
eliminating wastes and defects to reduce the cost of poor quality.
Steps:
•
Prove the need for improvement.
•
Identify specific projects for improvement.
•
Establish project improvement teams.
•
Diagnose the causes.
•
Provide remedies, prove that remedies are effective
•
Deal with resistance to change.
•
Control to hold the gains.
Juran Trilogy in Research:
 Strategy to improve the quality of care in England NHS. The aim of the study is a
"coherent national strategy for achieving high-quality, affordable care". This used the
Juran trilogy as one of the concepts to help improve the quality of care in the NHS.
 Implementation the Trilogy Juran in SMEs Business Case Study in
Indonesia. SMEs in Indonesia have a major weakness with low product quality. The
study aim was to obtain information and data regarding quality management applying the
Juran Trilogy.
Conclusion:
Juran Trilogy, a three-step approach to quality that comprises quality planning, quality
control, and quality improvement. It is an improvement cycle that is meant to reduce the cost of
poor quality by planning quality into the product processes.