Assignment 1: Defining Quality
The definition of quality is to satisfy the customer’s expectations. It is a
crucial part of the process of setting up the target of the organization.
Leaders have the strong commitment and responsibility to approach beyond
the goals or achievement, be it the internal climate while the employees
take part actively and encourage each other to attain the desired aims of the
company. Thus, it is important to work on the quality of the organization.
Leaders are the messenger in the company, and they connect the systems of
the quality across the firm through workers. As it is said, “Balance is the
key” and the amazing leaders have that quality of balancing between
efficiency, organization forethought, and mentality. They influence others by
showing up their integrity, bravery, humility, and attentiveness to their
team.
Quality leadership is a precondition for developing better management. How
a successful organization structures and guides an organization and how
they act within a company are important components for the effectiveness of
a great quality management process. The quality leader recognizes the need
for reliable strategies to enhance customer loyalty and, ultimately, to 'come
out on top' in the marketplace. However, instead of being aware of the
dynamics at work, there is a willingness to act at the conceptual level. This
sort of activity can result in a company's downfall. For a customer-focused
company that includes those workers in quality improvement, quality control
can be outlined as a management framework.
Statistics and effective communication are used to connect quality discipline
into the firm's values and norms. W. the Quality Leader Edwards Deming's
theory supports my viewpoint. He worked in the Western Electric Hawthorne
and under many U.S government jobs. He was also knowns for his
prominence in the management of a system for quality, his ideas were based
on implementing the statistics for ongoing improvement. In Japan, he was
described as a national folk hero, as he used to give lectures on statistical
quality control among the scientists and Engineers after World War II.
Deming was focusing more on providing high-quality products and services
to the customer to take inspire more companies to act at the higher levels of
performance, which thus, occurred in the U.S. Deming was the only leader
who trusted “Continual never-ending improvement” among all the leaders. I
implemented this mantra in my life too, which means that journey is
important, and, in the journey, we must work better than past which
describes the quality improvement. As a result, Deming did convey a
message to all the leaders that a learning culture must be carried out in the
firm to make people strong elements of the organization and as an
individual. Unfortunately, leaders struggled to fight the battles and had to
secure the system in the end.
Deming also came out with the idea of the PDSA Cycle for Improvement.
This cycle is to deal with the causes, Deming made changes to the problemsolving of Shewhart’s approach which is known as the Plan Do Study Act.
First is the Plan stage, which points out the ongoing issues and works on it
to fix the issue, secondly the Do phase, this turns the plan into action, third
is the Study phase, which means to get knowledge and learn about the
results which include the process and completion of the experiment and the
last is Act, this includes getting into the right direction to observe, conclude
the learnings from the research of the planning and get into the exclusive
plan.
In conclusion, for me what values the more is the individual’s participation in
the organization, do actions on the required development of social culture.
The organization is dynamic, it keeps on changing by the trends including
the environment which makes it secure. Thus, leaders have a great hand in
developing the community with various values and behaviors for long-term
vitality. My definition of quality leader combines the very well-developed set
of initiatives engaging different levels of the corporation but with great
resources which will encourage workers to achieve their goals. The
organization’s future must rely on a strong and clear vision throughout the
planning.
Reference
Quality Digest. (2011). Definition of quality: How do you define it? Quality Digest.
Retrieved from
https://www.qualitydigest.com/ magazine/2001/nov/article/definition-quality.html#