Answer Key For monitor and implementation of work plan True or False Choose 1. True 1. E 2. True 2. A 3. True 3. D 4. True 4. A 1. A 5. True 5. D 2. B 6. True 6. A 3. E 7. False 7. C 4. D 8. True 8. D 5. C 9. False 9. D 6. F 10. True 10. B 7. A 11. True 11. A 12. True 12. A Matching List down Steps in problem solving a. Identifying the problem b. Considering options c. Making a decision d. Convey the decision to relevant parties e. Reviewing the decision and making adjustments as necessary f. Initiate corrective action to resolve the immediate problemwhere appropriate Write the four Guidelines for taking corrective action 1. List all possible solutions. 2. Encourage team members 3. Dealing with problems raised by a team member 4. Monitor the effectiveness of solutions