1. Quality Planning: This involves defining the quality standards for the project, identifying
the processes and resources needed to meet those standards, and creating a plan for
continuous quality improvement.
2. Quality Assurance: This involves monitoring project activities to ensure that the quality
standards are being met, and taking corrective action when necessary.
3. Quality Control: This involves identifying defects, analyzing the root cause of the defects,
and taking corrective action.
4. Quality Improvement: This involves making changes to processes and resources to
improve the overall quality of the project.
5. Quality Reporting: This involves collecting and reporting on the quality metrics associated
with the project.