Accounting Department
Emotional
Intelligence
The term emotional
intelligence was officially
coined in 1990 by Salovey
and Mayer
 So what’s EI and why is it important?
20% IQ
80% EQ

Where we want to
be…the Goal
EQ/EI refers to emotional management
skills which provide competence to
balance emotions and reason, so as to
maximize long term effectiveness &
happiness.
Feeling
Part
Thinking
Part
EQ
TWO VIEW POINTS ABOUT EQ
Traditionalists
say that
emotions
High performers say that
emotions
Motivate
us
Increase
our confidence

Distract us
Increase our vulnerability

Cloud our judgment
Build

Inhibit free flow of data
Provide

Must be controlled
Must

Speed
our analysis
trust
vital feedback
be managed
Thank You