Critical Information Summary Unlimited Plan $49.90
Service Description
Lebara unlimited plan is a prepaid mobile plan. You can purchase a
Lebara SIM card through the Lebara website www.lebara.com.au
or from any of our participating retailers. You must then activate
this card by calling our call centre on 126 122 or through
www.lebara.com.au.
Is the Lebara Mini Mega Plan
bundled with any other
telecommunication Service?
No you bring your own mobile
Unlimited Calls to 60 Countries
What’s Included
Unlimited Fixed and Mobile
Argentina, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Chilli,
China, Canada, Czech Republic, Colombia, Denmark, France,
Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy,
Latvia, Lithuania, Luxemburg, Malaysia, Malta, Mexico,
Netherlands, New Zealand, Norway, Pakistan, Peru. Poland,
Portugal, Puerto Rico, Romania, Singapore, Spain, South Korea,
Sweden, Thailand, United states, United Kingdom
Unlimited Fixed Line Calls
Brunei, Costa Rica, Croatia, Cyprus, Estonia, Iceland, Kazakhstan,
Martinique, Morocco, Reunion, French Guiana, Russia, Slovenia,
Slovakia, South Africa ,Switzerland, Taiwan, Venezuela
Unlimited national standard talk, text and MMS.
 2GB Data
 Valid for 30 days from recharge
 Unlimited calls to 13,1300 and 1800 numbers
 Australia wide
Your unlimited access can be used for;
 Calls to any standard fixed line number in Australia
 Calls to any standard mobile number in Australia (excludes
Pivotel)
 Calls to 13,1300 & 1800 Numbers
 Standard SMS to Australian numbers
 Calls to voicemail (deposit & retrieval)
What’s Not Included

Calls to standard ‘Free call’ numbers including Lebara short
code services and emergency numbers

Excess data usage over 2GB (charged at 15c/MB in 1MB
increments.
International Calls (Add $10 and get award winning
international rates with no flagfall)
International SMS (15c per SMS)
Video call services
Premium SMS services
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Calls to premium or special service numbers, including but not
limited to satellite phone numbers, directory assistance and 19xx
services
Other Information
Using your Services Overseas
Spend Management Tools:
Help and Support:
Operating Hours
Contacting the TIO
This is a summary only
Lebara Mobile Australia currently does not offer international
roaming. Services are only available on the Australian network.
To check your balance or to view you bills or usage, login to
MyLebara https://secure2.lebaramobile.com.au/customer/login
If you have any questions about our services, including how to
buy a Lebara Mobile Prepaid SIM or to learn more about how
our services work please contact Customer Services.
Our opening hours are 9am to 8pm Monday to Friday (Sydney
time) and 9am to 6pm on Weekends and Public Holidays. Please
dial 126 122 if you are calling from your Lebara Mobile.
If you are calling from any other fixed line or mobile in Australia
please dial 1300 126 122.
Alternatively contact us by email careoz@lebara.com and we’ll
be sure to reply as soon as we can.
The Telecommunications Industry Ombudsman is contactable at
www.tio.com.au/about-us/contact-us, by telephone on 1800
062 058, by facsimile on 1800 630 614, by post at PO Box 276,
Collins Street West, VIC, or in person at Level 3, 595 Collins
Street, Melbourne.
This is a summary only – the full legal terms and pricing for this
plan are available at: www.lebara.com.au