Technician B(Customer Srvice
Aministrator)
PA
Location:
Job Function:
Employment Contract Type:
Division/Function:
Publication ID:
San Luis Potosí, San Luis Potosi, Mexico
Support Services
Regular/Permanent, Full-Time
Process Automation
MX56024506_E1
Tasks
- Answer/own and route telephone calls, emails, faxes,
web-chats, person to person interaction, shared email box
etc. from the customers of a specific Business Unit (principally
parts and repair RFQs, Quotes, orders, invoices, warranties
and credit/Debit memos).Follow up and execute the request
to final completion and ensure customer is fully satisfied by
working cooperatively with several other teams and groups to
improve response time to customer inquiries, orders, and
general questions, using daily reports to proactively respond
to potential lead time delays of the BU Spare Parts and
actively taking part in the continuous improvement of internal
processes that serve ABB and its customers.
- Create, maintain and follow up on a variety of documents
using various software applications (CRM, SAP, LN,
BOL/POL, web, EDI systems etc). Manipulate data on
existing spreadsheets and/or database software programs,
applying new formulas and formats, as applicable.
-Transmit decisions and instructions for peers and supervisor
plus maintain supervisor's calendar. Investigate and answer
inquiries of a non-routine nature and respond to complaints,
as assigned/authorized.
-Disposition daily and monthly backlog to ensure timely
fulfillment of customer's orders and expedited release of
invoices to customers.
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Technician B(Customer Srvice Aministrator)
- Establish and maintain filing systems for a wide variety of
documents including those of a highly confidential nature.
-Monitor and reconcile a wide variety of accounts and inform
team-Lead/supervisor of potential problems. Assist in
preparing, analyzing and producing operational reports.
-Achieve key targets for team by improving process and
executing internal processes.
- Prioritize work, delegate to support staff and provide
guidance and initial training as applicable. Arrange for
customer requested services such as order fulfillment,
equipment repairs refurbishment, manage inventory levels,
and shipments.
- In case of a broken part, Engage in contacting the customer
to expedite the documents needed back to ABB to avoid
double work.
-Complete administrative tasks as assigned and required by
team. Tasks include new customer entry, printing of invoices,
packlist, sales order acknowledgements, MSDS sheets, order
status sheets, order history based on customer and any
pertinent customer needed inquiries.
Requirements
Associates/Bachelors degree (2 or 4 years) and 3 to 5 years
of experience.
Skills – Organized, Attention to Detail, Excellent multi-line
phone skills, Proficient with Excel, Lotus Notes, Internet
Ordering Knowledge a plus etc.
Experience: In the Service Industry specific to order
fulfillment, supply chain management, Logistics, SAP
Knowledge, Customer Service and EDI web based system
experience.
Additional Information
ABB (www.abb.com) is a leader in power and automation
technologies that enable utility and industry customers to
improve performance while lowering environmental impact.
The ABB Group of companies operates in around 100
countries and employs about 145,000 people.
Our ambition.
Your legacy.
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Technician B(Customer Srvice Aministrator)