Job Title (code): IT System Manager I (9821)
Purpose
Purpose:
Persons in the IT System Manager I classification install, manage, and diagnose server, applications,
or advanced data communications/voice communications equipment and software. They work under
the close supervision of a manager in the performance of their duties, which typically are for a limited
number and complexit
Essential Functions
Function 1:
Provides consistent technical support to application owners and end users. Performs routine
application testing and diagnosis in conjunction with senior IT System Managers. Liaises with
application vendors to troubleshoot non-functional programs and features.
25 % Time
Function 2:
Documents assigned problem resolution processes. Records documentation in MS SharePoint and
departmental directories. Utilizes homogenous documentation verbiage under the supervision of a
senior IT System Manager.
25 % Time
Function 3:
Installs and configures departmental applications for UTA customers on OIT servers. Works with OIT
Operations colleagues to facilitate infrastructure, data and communication support needs.
25 % Time
Function 4:
Fosters positive communication between all organizational units in the enterprise. Obtains technical
certifications and product knowledge to improve the quality of application support provided.
25 % Time
Function 5:
% Time
Function 6:
% Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other related functions as assigned.
Qualifications
Required Qualifications:
Bachelor?s Degree with coursework in computing or information systems and one year of related
computing systems management work experience; or any equivalent combination of education,
training and experience. The following knowledge, skills, and abilities are required as appropriate to
the technical field: Prior experience with specific systems, equipment and software may be specified
as needed by department. Basic knowledge of principles of computing and communications networks,
and characteristics of computing hardware and software used in distributed environment. Ability to
install and configure server hardware and software including Operating Systems and associated
configurations. Ability to install and configure advance data communications or telecommunications
hardware and software. Ability to assimilate, retain and utilize technical and applications-oriented
information. Ability to analyze problems and develop solutions.
Preferred Qualifications:
Microsoft Windows OS, Microsoft Server OS, Structured Query Languages (SQL), Transport Layer
Security (TLS) and Secure Sockets Layer (SSL) principles and their application; ITSM Enterprise
Helpdesk Management software, Crystal Reports, relational database proficiency