Job Title (code): IT System Manager II (9822)
Purpose
Purpose:
Persons in the IT System Manager II classification install, manage, and diagnose server, applications,
or advanced data communications/voice communications equipment and software. They work under
the general supervision of a manager in the performance of their duties, which typically are for a
higher number and complex
Essential Functions
Function 1:
Provides experienced technical support to application owners and end users. Performs break/fix
application testing and diagnosis in conjunction with senior IT System Managers. Liaises with
application vendors to troubleshoot non-functional programs and features.
25 % Time
Function 2:
Authors detailed documentation for all problem resolution processes. Maintains documentation in MS
SharePoint and departmental directories. Maintains use of homogenous language under the
supervision of a senior IT Specialist.
25 % Time
Function 3:
Installs and configures departmental applications for UTA customers on OIT servers. Works with OIT
Operations colleagues to facilitate infrastructure, data and communication needs.
25 % Time
Function 4:
Fosters positive communication between all organizational units in the enterprise. Maintains current
certifications and product knowledge as are required to deliver application support proficiency.
25 % Time
Function 5:
% Time
Function 6:
% Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other related functions as assigned.
Qualifications
Required Qualifications:
Bachelor?s Degree with coursework in computing or information systems and three years of related
computer systems management experience; or any equivalent combination of education, training and
experience. The following knowledge, skills, and abilities are required as appropriate to the technical
field: Prior experience with specific systems, equipment and software may be specified as needed by
department. Considerable knowledge of principles of computing and communications networks, and
characteristics of computing hardware and software used in distributed environment. Ability to install
and configure server hardware and software including Operating Systems and associated
configurations. Ability to install and configure advance data communications or telecommunications
hardware and software. Ability to assimilate, retain and utilize technical and applications-oriented
information. Ability to analyze problems and develop solutions.
Preferred Qualifications:
Microsoft Windows OS, Microsoft Server OS, Structured Query Language (SQL), Transport Layer
Security (TLS) and Secure Sockets Layer (SSL) principles and their application; ITSM Enterprise
Helpdesk Management software, Crystal Reports, relational database proficiency