Job Title (code): IT System Manager III (9823)
Purpose
Purpose:
Persons in the IT System Manager III classification install, manage, and diagnose server, applications,
or advanced data communications/voice communications equipment and software. They generally
work independently in the performance of their duties, which typically are for a significant number and
complexity of server
Essential Functions
Function 1:
Follow change management processes to execute the scheduling, technical direction, future planning,
and application/database support for IT security applications.
10 % Time
Function 2:
Follow project management processes to execute the proper design, development, support, and
implementation of IT security applications
15 % Time
Function 3:
Interact with the user community and the Information Security Office to gather and document
business requirements, conduct process analysis, and draft conceptual design. Create technical
specifications and detailed software design documentation based on IT security business
requirements.
40 % Time
Function 4:
Work with users and other IT members on a routine basis to troubleshoot reported problems
pertaining to application software. Identify the cause, design or develop an approach for resolution.
Upon approval, implement the correction/customize software to meet user specific needs. Provide 2nd
level support for application problems.
30 % Time
Function 5:
Assess the impact of application software updates and provide proposals for applying them effectively.
5 % Time
Function 6:
% Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other functions as assigned.
Qualifications
Required Qualifications:
Bachelor's Degree with coursework in computing or information systems and five years of
progressively responsible computer systems management and analysis experience; or any equivalent
combination of education, training and experience. The following knowledge, skills, and abilities are
required as appropriate to the technical field: Prior experience with specific systems, equipment and
software may be specified as needed by department. Extensive knowledge of principles of computing
and communications networks, and characteristics of computing hardware and software used in
distributed environment. Ability to install, integrate, and configure complex server hardware and
software including Operating Systems and associated configurations. Ability to install, integrate, and
configure advance data communications or telecommunications hardware and software. Ability to
assimilate, retain and utilize technical and applications-oriented information. Strong skill in analyzing
and solving complex computing problems. Ability to coordinate a work team and train lower level
analysts for specific tasks or assignments.
Preferred Qualifications:
Bachelor's degree in an appropriate field, or equivalent combination of education and relevant
experience. Four years of experience in systems programming, with at least three years in software
related to that in use by the installation, and one year in supervisory capacity. Applicants must include
in their online resume the following information: 1) Employment history: name of company, period
employed (from month/year to month/year), job title, summary of job duties and 2) Education:
college or college degree, list school name, degree type, major, graduated or not, and hours
completed if not graduated. Equivalent combination of relevant education and experience may be
substituted as appropriate. Graduate degree in Computing, Information Systems or a related field.
Experience with security and desktop infrastructure applications (such as Systems Center
Configuration Management/vCM/Apple Remote Desktop or other similar configuration management
software, Identity Finder and SecureDoc or other Enterprise FDE product set), project management
methodologies, change management processes, and ITIL methodologies. Strong MS Office skills
(Word, Excel). Strong background in IT security.