IT SYSTEM MANAGER II (Official Title)
Purpose of Position
Persons in the IT System Manager II classification install, manage, and diagnose server, applications, or
advanced data communications/voice communications equipment and software. They work under the
general supervision of a manager in the performance of their duties, which typically are for a higher number
and complexity of servers/hardware than ITSM I personnel and usually for multiple departments or divisions
within the University.
Minimum Qualifications
Bachelor’s Degree with coursework in computing or information systems and three years of related
computer systems management experience; or any equivalent combination of education, training and
experience. The following knowledge, skills, and abilities are required as appropriate to the technical
field:
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Prior experience with specific systems, equipment and software may be specified as needed by
department.
Considerable knowledge of principles of computing and communications networks, and
characteristics of computing hardware and software used in distributed environment.
Ability to install and configure server hardware and software including Operating Systems and
associated configurations.
Ability to install and configure advance data communications or telecommunications hardware
and software.
Ability to assimilate, retain and utilize technical and applications-oriented information.
Ability to analyze problems and develop solutions.