Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
AS
Level:
AS3
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Administrative Services Definition: The members of the Administrative Services have the knowledge and skills to provide clerical, secretarial or
administrative support to various departments within the University.
Knowledge of: Basic Office Computer skills are required with the higher levels in this family using more advanced computer skills. Ability to use
advanced presentation (creating and developing presentations)skills. May have specialized office training (paralegal, medical, etc.)
Skills and abilities related to: Answering phones and directing calls. Keyboards and enters data. Acting as a first line of contact to outside parties.
Providing guidance on a variety of processes. Acting as an information resource. Take meeting minutes and transcribes data. Managing routine
correspondence (filing, retrieve, distributing, dissemination, distribution of all correspondence). Providing administrative and support services.
Interpersonal skills in working with university community. Composing correspondence. Scheduling. Supervising student workers. Handling
confidential data (i.e., payroll). Giving information to students (registration, tuition remission, etc.). Working with university information systems
(ISIS, FMS, etc.). Performing organizational tasks such as inventory, teaching evaluations, etc. Problem solving with other departments and
resolve issues. Working with external parties. Providing direct assistance to lower level employees. Assisting in preparing reports, proposals,
presentations, and budgets. Tracking and monitoring data. Maintaining records that assist with budget projections. May be responsible for
coordination of projects/programs.
In order to:
Complete organizational tasks
Ensure positive rapport and information exchange
Provide customer service to students, other departments, faculty, alumni, etc.
Prepare reports, memos, and other documents
Draft correspondence
Complete projects
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Temple University
Role Inventory Form
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Performs assigned duties (projects, processes, or functions) for workgroup/team within timelines.
Independently provides faculty support, as needed.
Receives direction and coordinates duties with team members.
Follows established priorities in accomplishing work.
Has moderate decision making for own work.
Requires intermediate computer skills as required (i.e. graphs, spreadsheets, database).
Tracks/monitors various functional activities.
Typical duties include:
May perform budget/cash reconciliation at workgroup level.
Drafts letters, correspondence for supervisor approval.
Makes travel arrangements, manages calendars, schedules meetings.
May prepare reports and records for workgroup.
Prepares and reviews forms, specialized reports, under limited supervision.
Procedures, processes,
and standards
Understands and ensures compliance with policies and procedures.
Strategy
Promotes overall mission of workgroup and subunit.
Relationships, Service & Community
Internal
Communicates with workgroups, departments, and/or budget units.
Handles confidential information within workgroups, departments, and/or budget unit.
External
Frequently communicates with student, patients, alumni, parents, vendors, etc.
Exchanges information and/or materials with some problem solving.
Works with a wide array of university-wide constituents (donors, alumni, parents), external committees for purposes
of information retrieval and or standardized information dissemination
Functional Team
Members
Exchanges information up and down the department ladder.
Gives direction to student workers.
May give direction to clerks, secretaries, etc.
Problem Solving & Innovation
Scope of Issues
Handles varied issues that have impact to subunit, department and/or external constituents.
May work with, or assist supervisors and managers with implementing daily work process solutions.
Problem Resolution/
Resources Available
Resolves varied problems under minimal supervision and within established policies and procedures.
Searches out best administrative practices.
Utilizes peers, supervisor and established policies and procedures for resources.
Creativity and Innovation
Suggests creative or innovative revisions to their own work.
Decision Making Impact
Context of Decisions
Has authority to make some decisions within rules/instructions, standards, policies, and procedures.
Financial
Responsibility to operate within budget of area.
Responsible to track and monitor expenditures, and reconciliation to budget area.
People
May participate in hiring, firing, selection of candidates, as requested.
Leadership and Training
Professional Development Teaches work processes and procedures.
and Training
Technical Leadership
Shares technical expertise with other team members.
Team Morale/
Acts as a role model.
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Temple University
Role Inventory Form
Profile Elements of Position
Role Model
Promotes organizational values by exhibiting professional demeanor and collegiality.
Leads by example.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
May supervise other employees. May provide direction to student workers.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
Bachelor’s degree and 2-5 years of directly related experience. An equivalent combination of education
and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions
Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
F. Expected Physical
Requirements:
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to manipulate and assemble files.
Ability to operate standard office equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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