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SOCIAL WORK
Co-ordinate service provision
level:
6
credit:
6
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: establish
an environment for providing service co-ordination; develop
an individual service plan with service users; assist service
users to access services; and monitor individual service
plans.
This unit standard is a specialist unit standard for those who
are responsible for service co-ordination in the context of
government funded service providers, where services are
purchased under contract with a funding agency.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement Te Tiriti o Waitangi in the social
services).
 New Zealand Qualifications Authority 2016
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2
Glossary
An environment conducive to providing service coordination is one in which service users are attended to
in terms of their characteristics and needs.
Characteristics and needs may include but are not
limited to: age and stage of development, culture,
disability, gender, health status, language, sexual
orientation; and needs for physical comfort, safety, and
privacy.
Service users is used as a generic term to denote
people from user groups of the social services, who
may be individuals, couples, families or whānau. They
may be referred to by various descriptive terms in the
range of social services settings.
3
People awarded this unit standard are able to
demonstrate and self-monitor their ability to relate to
difference, as evidenced by acknowledgement and
respect for difference, acceptance, genuineness,
honesty, humility, patience, and warmth. They respond
in inclusive ways that are appropriate to the
characteristics and needs of service users. They
demonstrate clarity about the limits of their role,
function, and competence, and when to refer on to
others.
4
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
 New Zealand Qualifications Authority 2016
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5
People awarded credit in this unit standard show that
their actions are guided and supported by valid theory
for social service practice. Evidence is required of
social service theory that is derived from authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work; cultural
theory; practice research.
Elements and Performance Criteria
element 1
Establish an environment for providing service co-ordination.
performance criteria
1.1
The environment that is established is conducive to providing service coordination.
1.2
The role, function, and any legal responsibilities of the social service worker and
the service provider are clarified with service users.
1.3
Kawa or protocols for service co-ordination are established and sustained
according to consultation with service users.
1.4
Interpersonal skills attend to service user characteristics and needs and
respond to verbal and non-verbal communications.
Range:
interpersonal skills may include but are not limited to - attending,
listening, following, clarifying, encouraging, questioning.
element 2
Develop an individual service plan with service users.
performance criteria
2.1
The service plan is developed according to the needs identified and prioritised
in the service users' needs assessment.
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2.2
Development of the service plan is service user centred, and involves all parties
who are relevant to development of the plan.
Range:
2.3
parties who are relevant to development of the plan include but
are not limited to – service users, care givers, family or whānau.
Information provided to all parties is sufficient to enable informed decision
making on development of the individual service plan.
Range:
information - the role of service co-ordination; the service coordination process to be followed; the range of services; eligibility
and financial targeting criteria for all services that the service user
may wish to access;
the range of services – governmental and/or non governmental
services that are relevant to the service users' identified and
prioritised needs.
2.4
Development of the individual service plan is in accordance with negotiations
with service users and eligibility and financial targeting criteria that apply to
each service.
2.5
The completed individual service plan describes the package of services
service users require to meet their identified and prioritised needs.
element 3
Assist service users to access services.
performance criteria
3.1
Service users are assisted to access services according to the terms of the
individual service plan.
3.2
Service users are assisted to access services according to their identified
strengths and requirements.
Range:
strengths may include but are not limited to – emotional, physical,
and spiritual strengths; knowledge; skills; values; family or whānau
support; existing assets and financial resources;
requirements may include but are not limited to - to be
accompanied in accessing services; to be supported in accessing
services; advocacy; brokerage; further information; referral needs.
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3.3
Assistance to service users encourages service user self-determination and
discourages dependency by them on the social service worker.
Range:
assistance may include but is not limited to - advocacy, brokerage,
provision of information, verbal or written referral to services,
access on behalf of service users, skill sharing and rehearsal to
enable people to access services, assisting service users to
assume responsibility for their own co-ordination of services.
element 4
Monitor individual service plans.
performance criteria
4.1
Accessed services are evaluated in terms of their responses to service users.
Range:
responses may include but are not limited to - welcome, respect,
affirmation, support of service users; attention to physical comfort,
safety, and privacy of service users; response to social service
needs of service users; response to characteristics of service
users; use of language in verbal and written communications with
service users.
4.2
The responses of accessed social services are evaluated against their stated
accessibility and availability.
4.3
Individual service plans are evaluated with service users according to the
outcome of the evaluation of service provision.
 New Zealand Qualifications Authority 2016
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SOCIAL WORK
Co-ordinate service provision
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016