26303 version 1
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Manage the operation of conventions and incentives industry projects
prior to guest arrival
Level
5
Credits
6
Purpose
People credited with this unit standard are able to: receive and interpret
function sheet; participate in briefing with conventions and incentives client;
organise supplies and equipment for the conventions and incentives industry
project; and ensure conventions and incentives venue preparation and set-up
is carried out.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Replacement information
This unit standard replaced unit standard 18582.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
26303 version 1
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Function sheet refers to the documentation which contains all the operational details
for the on-site delivery of a conventions and incentives industry project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Stocktake refers to checking the availability of supplies and equipment in stock, not
the counting and valuing of goods.
Venue refers to any place where a conference, convention, or incentive is held.
3
Evidence is required for three different conventions and incentives industry projects,
of which one must include three major elements such as a conference with a
business session, an exhibition or trade display, and a gala dinner or a social
function which includes entertainment.
Elements and performance criteria
Element 1
Receive and interpret function sheet.
Performance criteria
1.1
Function sheet is received and accepted from venue personnel in accordance
with industry practice.
1.2
Function sheet is interpreted in terms of client requirements for the project.
Range
may include but is not limited to – name and type of project, room
set-up, food and beverage requirements, equipment, floor plan,
signage requirements, additional services, equipment breakdown
for additional services, number of attendees, time-frames, method
of service;
evidence is required for a minimum of five.
 New Zealand Qualifications Authority 2016
26303 version 1
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Element 2
Participate in briefing with conventions and incentives client.
Performance criteria
2.1
Participation in briefing with client enables their requirements to be ascertained
in terms of provision of the project.
Range
2.2
personnel, food and beverage, equipment, materials, additional
requirements.
Client understanding is confirmed in terms of the details in the function sheet.
Element 3
Organise supplies and equipment for the conventions and incentives industry project.
Range
supplies may include but are not limited to – linen, crockery, beverages;
equipment may include but is not limited to – audio visual equipment.
Performance criteria
3.1
A stocktake of supplies and equipment is conducted in terms of the
requirements of the function sheet.
3.2
Supplies and equipment are ordered, where required, to meet the requirements
of the function sheet in accordance with the budget.
Range
internally and/or externally sourced equipment.
Element 4
Ensure conventions and incentives venue preparation and set-up is carried out.
Performance criteria
4.1
Stock levels of supplies and equipment are maintained in accordance with
industry practice.
Range
4.2
Project is reviewed to maximise use of resources in accordance with other
projects to be held on the day.
Range
4.3
internally and/or externally sourced equipment.
resources may include but are not limited to – staff, furniture,
power, air-conditioning, heating, equipment, crockery, linen;
sharing of resources may include but is not limited to – room setup with previous user.
Cleanliness is monitored in accordance with industry practice.
 New Zealand Qualifications Authority 2016
26303 version 1
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4.4
Checks are performed to ensure venue appearance meets industry practice and
standards, and meets the requirements of the project.
Range
light fittings, furniture, equipment, toilet facilities, furnishings;
appearance may include but is not limited to – holes, stains in
linen, clean chairs, carpets, walls, drapes, windows.
4.5
Room is set up in accordance with function sheet.
4.6
Equipment required for the project is checked to ensure it is operational in
accordance with the function sheet.
4.7
Client is assisted with any additional equipment on the day in accordance with
industry practice.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016