NZQA Expiring unit standard
25498 version 3
Page 1 of 3
Title
Coordinate production requirements in a quick service restaurant
Level
4
Purpose
Credits
30
This unit standard is for people who carry out the assistant
manager and/or store manager’s role in a quick service
restaurant, which includes undertaking the day-to-day running
of a restaurant.
People credited with this unit standard are able to: plan and
report production requirements, coordinate production
requirements, and monitor quality control in a quick service
restaurant.
Classification
Hospitality > Hospitality Management
Available grade
Achieved
Explanatory notes
1
Legislation and regulations to be complied with include but are not limited to – Food
Hygiene Regulations 1974, Food (Safety) Regulations 2002, Food Act 1981, and
Health and Safety in Employment Act 1992.
2
Definition
Establishment requirements – any policy, standard operating procedure, or agreed
requirement of the establishment, that is made known to the candidate prior to
assessment against this unit standard.
Brand Performance – refers to the requirements set by the corporate body for
financial performance, promotion, marketing, customer satisfaction, quality assurance
and staff management.
3
This unit standard must be assessed in the workplace.
Outcomes and evidence requirements
Outcome 1
Plan and report production requirements in a quick service restaurant.
Evidence requirements
1.1
Staff rosters are planned on a daily basis to meet budget requirements in
accordance with establishment requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25498 version 3
Page 2 of 3
1.2
Stock taking and stock ordering requirements are identified, planned and
reported to senior management in accordance with establishment requirements.
1.3
Maintenance requirements are identified, planned and reported to management
in accordance with establishment requirements.
1.4
Training requirements are identified, planned and reported to management in
accordance with establishment requirements.
Outcome 2
Coordinate production requirements in a quick service restaurant.
Evidence requirements
2.1
Staff performance is monitored, coordinated and action is taken, where
required, in accordance with establishment requirements.
Range
2.2
staff performance includes but is not limited to – performance
reviews, discipline procedures, staff conflict, poor performance.
Daily cash management is monitored and coordinated and action is taken,
where required, in accordance with establishment requirements.
Range
cash management includes but is not limited to – setting up floats
at the beginning and end of day, topping up floats, depositing
cash, removing excess cash.
2.3
Staff training is implemented and monitored in accordance with establishment
requirements.
2.4
Stock is checked and an order placed, where required, in accordance with
establishment requirements.
Range
evidence is required for three different stock items.
2.5
Staff are selected and recruited in accordance with establishment requirements.
2.6
Any maintenance tasks are assigned to appropriate personnel in accordance
with establishment requirements.
2.7
Customer feedback and/or complaints are reviewed and action is taken, where
required, in accordance with establishment requirements.
Outcome 3
Maintain quality control in a quick service restaurant.
Evidence requirements
3.1
The relationship between the candidate’s store and brand performance is
identified and explained.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25498 version 3
Page 3 of 3
3.2
The relationship between brand performance and the management role is
identified and explained in terms of tracking quality of service and monitoring
the customer interface.
3.3
The performance of shift supervisors is monitored against company quality
expectations in accordance with establishment requirements.
3.4
Information is provided for staff performance management reviews in
accordance with establishment requirements.
Replacement information
This unit standard has been replaced by unit standard
27954 and unit standard 27958.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
23 January 2009
Rollover and
Revision
2
17 September 2010
Review
3
12 December 2013
31 December 2016
31 December 2016
31 December 2016
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016