NZQA Expiring unit standard
14410 version 6
Page 1 of 3
Title
Provide establishment equipment to customers in a commercial
hospitality environment
Level
2
Credits
2
Purpose
People credited with this unit standard are able to prepare
establishment equipment for customer use, and provide
establishment equipment to customers in a commercial
hospitality environment.
Classification
Hospitality > Hospitality - Generic
Available grade
Achieved
Explanatory notes
1
Definitions
Establishment requirements – any policy, procedure, or agreed requirement, either
written or oral, that is made known to the candidate prior to assessment against this
unit standard.
Establishment equipment – refers to commercial equipment provided for customers
use, eg electronic whiteboard, whiteboards, overhead projectors, data projectors,
videos, televisions, DVDs.
2
Candidates undertaking assessment against this unit standard are expected to
comply with the – Privacy Act 1993, Health and Safety in Employment Act 1992,
Innkeepers Act 1962.
3
For the purpose of this unit standard evidence will be required that customers are
greeted and treated in all interactions in a polite, friendly, and helpful manner.
4
This unit standard must be assessed against in a realistic workplace environment.
The candidate must be under realistic time pressures, use relevant commercial
equipment, and have realistic customer/staff ratios. Examples for each sector can be
found in AMAP 0112.
Outcomes and evidence requirements
Outcome 1
Prepare establishment equipment for customer use in a commercial hospitality
environment.
Evidence requirements
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
14410 version 6
Page 2 of 3
1.1
Establishment equipment available for customer use is clearly identified as
belonging to the establishment in accordance with establishment requirements.
1.2
Establishment equipment for customer use is kept safe, operational, free from
damage, and available for immediate use in accordance with establishment
requirements.
Outcome 2
Provide establishment equipment to customers in a commercial hospitality environment.
Evidence requirements
2.1
Customer need for establishment equipment is confirmed in accordance with
establishment requirements.
2.2
Customers are informed of the conditions for equipment use and necessary
operating instructions in accordance with establishment requirements.
2.3
Establishment equipment provided to customers is recorded in accordance with
establishment requirements.
2.4
Establishment equipment is collected after use and collection from customer is
recorded in accordance with establishment requirements.
2.5
Procedures for billing for unreturned equipment are followed in accordance with
establishment requirements.
Replacement information
This unit standard, unit standard 14402, unit standard
14404, unit standard 14405, and unit standard 20665
have been replaced by unit standard 27931.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 March 1998
31 December 2016
Revision
2
15 November 2002
31 December 2016
Review
3
22 October 2004
31 December 2016
Rollover and
Revision
4
19 September 2008
Review
5
20 November 2009
31 December 2016
Review
6
12 December 2013
31 December 2016
ServiceIQ
SSB Code 9068
31 December 2016
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
14410 version 6
Page 3 of 3
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016