NZQA Expiring unit standard
12004 version 4
Page 1 of 3
Title
Complete customer hire purchase applications
Level
2
Credits
2
Purpose
People credited with this unit standard are able to explain terms
of hire purchase agreement to customers, and process
customer hire purchase applications, in accordance with
organisational procedures.
Classification
Retail, Distribution, and Sales > Sales Transactions
Available grade
Achieved
Explanatory notes
1
Definition
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following - Consumer Guarantees Act 1993, Fair Trading Act
1986, Hire Purchase Act 1971, Credit Contracts and Consumer Finance Act 2003,
Privacy Act 1993, Sale of Goods Act 1908, other published statutes, regulations,
codes of practice, guidelines and standards relevant to the particular workplace, and
their subsequent amendments and replacements.
This unit standard is
Outcomes and evidence requirements
expiring
Outcome 1
3
Evidence is required for completion of two customer hire purchase applications.
Explain terms of hire purchase agreement to customers in accordance with organisational
procedures.
Evidence requirements
1.1
Features and benefits of hire purchase options are explained to customers.
Range
1.2
may include but is not limited to – range, availability, special offers.
Terms of hire purchase agreement are explained to customers in accordance
with organisational procedures and legislative requirements.
Range
ServiceIQ
SSB Code 9068
includes but is not limited to – organisation’s responsibilities,
customer’s responsibilities.
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.3
12004 version 4
Page 2 of 3
Explanation of features, benefits and terms of hire purchase agreement meets
customer requirements and legislative requirements.
Outcome 2
Process customer hire purchase applications in accordance with organisational
procedures.
Evidence requirements
2.1
Terms of hire purchase agreement are established.
may include but are not limited to – deposit, payments, frequency,
commencement, expiry.
Range
2.2
Application form is accurate, legible, and complete.
includes but is not limited to – customer details, organisation
details, financial details, timeframes, signatures.
Range
2.3
Customer's identity is verified.
2.4
Completed application form is processed in accordance with organisational
procedures and legislative requirements.
may include but is not limited to – receive and receipt deposit;
record receipt of deposit; customer given copy of application form,
terms and conditions; authorisation; application filed.
Range
This unit standard is
Status information and last date for assessment for superseded versions
Process
Version Dateexpiring Last Date for Assessment
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Registration
1
31 October 1997
31 December 2013
Review
2
16 December 2005
31 December 2013
Review
3
15 April 2011
31 December 2016
Review
4
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
12004 version 4
Page 3 of 3
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016