NZQA Expiring unit standard
Title Process layby sales
Level
Purpose
2 Credits 3
People credited with this unit standard are able to: explain the terms and conditions of layby accounts to customers; and in accordance with organisational procedures, process layby applications; store layby goods; release layby goods on receipt of final payment; and cancel laybys.
Classification Retail, Distribution, and Sales > Sales Transactions
Available grade Achieved
Explanatory notes
1 Definitions
Layby sale refers to the contract between a seller and buyer whereby the seller holds the goods until the total (or a specified proportion of the total) price is paid, the price is paid in instalments, and the price of the goods is $7,500 or less.
Agreed indicates a course of action that is accepted between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures which are formally documented, or generally accepted within the workplace.
2 Performance of the outcomes of this unit standard must comply with the
This unit standard is
Privacy Act 1993, Sale of Goods Act 1908, other published statutes, regulations, expiring
3 Evidence is required of two layby sales transactions.
Outcome 1
Explain the terms and conditions of layby accounts to customers.
Evidence requirements
1.1 The terms and conditions of layby accounts are explained to customers in accordance with organisational procedures.
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
11945 version 4
Page 1 of 4
This unit standard is expiring
New Zealand Qualifications Aut

NZQA Expiring unit standard
Range
11945 version 4
Page 2 of 4 may include but is not limited to – range and availability of products, special offers, layby period, payments, expiry date for layby, organisation’s responsibilities, customer’s responsibilities.
1.2 Explanation of the terms and conditions of layby account meets customer requirements.
Range may include but are not limited to – minimum deposit, duration of layby, frequency of payments, default on payment, expiry date for layby, final payment and pick up of goods.
Outcome 2
Process layby applications in accordance with organisational procedures.
Evidence requirements
2.1 Terms and conditions of layby accounts are established.
Range may include but are not limited to
– minimum deposit, duration of layby, frequency of payments, default on payment, expiry date for layby, final payment and pick up of goods.
2.2 Application forms are accurate, legible, and completed.
Range customer details, organisation details, correct calculation of layby deposit and payment amounts, timeframes, signatures.
2.3
2.4
Customers identities are verified.
Completed application forms are processed.
Outcome 3
Range
This unit standard is record receipt of deposit, customer given copy of application form, expiring
Store layby goods in accordance with organisational procedures.
Evidence requirements
3.1 Layby goods are labelled and stored.
Range labelling may include but is not limited to – customer details, layby code, staff details, expiry date for layby.
3.2 Handling and storage of layby goods minimises damage to goods.
Range may include but is not limited to
– temperature, humidity, light, stability, stacking, cleanliness, security.
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
This unit standard is expiring
New Zealand Qualifications Aut

NZQA Expiring unit standard
3.3
11945 version 4
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Documentation relating to storage of layby goods is accurate and complete, and filed.
Outcome 4
Release layby goods on receipt of final payment in accordance with organisational procedures.
Evidence requirements
4.1 Layby goods are released to customer in accordance with agreed terms.
4.2 Customer's signature for receipt of goods is obtained and layby documentation is filed.
Outcome 5
Cancel laybys in accordance with organisational procedures.
5.3
5.4
5.5
Evidence requirements
5.1
5.2
Reason for cancellation of layby is identified.
Customer is notified of layby cancellation.
Customer's refund is calculated accurately and customer is refunded.
Cancelled layby goods are returned to stock and stock control system updated.
Documentation relating to cancellation of layby goods is accurate and complete, and filed.
This unit standard is
This unit standard is expiring. Assessment against the standard must take place by expiring
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration 1 31 October 1997 31 December 2013
Review
Review
2
3
16 December 2005
15 April 2011
31 December 2013
31 December 2016
Review 4 21 May 2015 31 December 2016
Consent and Moderation Requirements (CMR) reference 0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
This unit standard is expiring
New Zealand Qualifications Aut

NZQA Expiring unit standard
Please note
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Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
This unit standard is expiring

New Zealand Qualifications Authority 2020
This unit standard is expiring
New Zealand Qualifications Aut