413 version 2
28-Jun-16
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RETAIL AND DISTRIBUTION
MANAGEMENT
Manage credit facilities in a retail or
distribution environment
level:
4
credit:
3
planned review date:
February 2010
sub-field:
Retail, Distribution, and Sales
purpose:
People credited with this unit standard are able to
demonstrate knowledge of credit facilities, manage the
operation of credit facilities, and ensure credit facilities
promote sales.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established national moderation system has been
set up by the ServiceIQ.
special notes:
1
Legislation
Performance of the elements of this unit standard must
comply with the requirements of the following
legislation: Consumer Guarantees Act 1993, Fair
Trading Act 1986, Credit Contracts and Consumer
Finance Act 2003, Layby Sales Act 1971, Door to Door
Sales Act 1967, Sale of Goods Act 1908, Privacy Act
1993.
2
Definition
Organisational procedures refer to instructions to staff
on policy and procedures which are formally
documented, or generally accepted within the
workplace.
 New Zealand Qualifications Authority 2016
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RETAIL AND DISTRIBUTION
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Manage credit facilities in a retail or
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Elements and Performance Criteria
element 1
Demonstrate knowledge of credit facilities.
performance criteria
1.1
Key points of the Credit Contracts and Consumer Finance Act are identified.
1.2
Key points of consumer legislation relevant for credit contracts are identified.
Range:
1.3
Sources of information related to credit contracts are identified.
Range:
1.4
may include but is not limited to – store credit, revolving credit,
credit card, hire purchase, layby, finance provider.
Options for obtaining credit are identified in accordance with organisational
procedures.
Range:
1.6
includes – Commerce Commission, Ministry of Consumer Affairs,
Consumers Institute, Retailers Association, Citizen’s Advice
Bureaux.
Types of credit facilities are identified.
Range:
1.5
includes – Consumer Guarantees Act, Fair Trading Act, Layby
Sales Act, Door to Door Sales Act, Privacy Act.
may include but is not limited to – credit limit, terms of contract,
payment options, interest rates, insurance, warranties.
Procedures for defaults and debt collection are identified in accordance with
legislative requirements and organisational procedures.
 New Zealand Qualifications Authority 2016
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RETAIL AND DISTRIBUTION
MANAGEMENT
Manage credit facilities in a retail or
distribution environment
element 2
Manage the operation of credit facilities.
performance criteria
2.1
Data used for operation of credit facilities is current, accurate and maintained in
accordance with organisational procedures.
Range:
may include but is not limited to – interest rates, insurance
conditions, changes in legislation, changes in organisational
policies and procedures, changes in customer circumstances,
sources of finance.
2.2
Procedures for credit checks are maintained in accordance with organisational
procedures.
2.3
Procedures for credit authorisation are maintained in accordance with
organisational procedures.
2.4
Information on credit options is maintained in accordance with legislative
requirements and organisational procedures.
2.5
Procedures in the event of payment default are maintained in accordance with
organisational procedures.
2.6
Records of credit transactions are maintained in accordance with organisational
procedures.
2.7
Confidentiality is maintained in accordance with organisational procedures.
element 3
Ensure credit facilities promote sales.
performance criteria
3.1
Benefits of credit facilities are promoted to customers.
3.2
Credit options are developed to promote specific products.
 New Zealand Qualifications Authority 2016
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Manage credit facilities in a retail or
distribution environment
3.3
Credit options are adjusted to maintain competitive edge.
Comments on this unit standard
Please contact ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0225 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016