11969 version 3
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Maintain and integrate knowledge of legislation applicable in a retail or
distribution environment
Level
4
Credits
4
Purpose
People credited with this unit standard are able to maintain and enhance
knowledge of legislation applicable in a retail or distribution environment, and
integrate knowledge of legislation into work practice.
Subfield
Retail, Distribution, and Sales
Domain
Retail and Distribution Management
Status
Registered
Status date
20 November 2006
Date version published
20 November 2006
Planned review date
31 December 2010
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Range
General legislation includes - Consumer Guarantees Act 1993, Fair Trading Act
1986, Credit Contracts and Consumer Finance Act 2003, Privacy Act 1993, Health
and Safety in Employment Act 1992, Sale of Goods Act 1908; Employment Relations
Act 2000, and their subsequent amendments.
Specialist legislation may include and but is not limited to - Cheques Act 1960, Layby
Sales Act 1971, Weights and Measures Act 1987, Shop Trading Hours Act Repeal
Act 1990, Door to Door Sales Act 1967, Unsolicited Goods and Services Act 1975,
Food Act 1981, Medicines Act 1981, Arms Act 1983, Hazardous Substances and
New Organisms Act 1996, Resource Management Act 1991, and their subsequent
amendments.
 New Zealand Qualifications Authority 2016
11969 version 3
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2
The following unit standard may be considered relevant to and/or supportive of this
unit standard, but is not a prerequisite unit standard: Unit 11968, Maintain and
integrate knowledge of legislation applicable to sale of goods and services.
3
Definition
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Elements and performance criteria
Element 1
Maintain and enhance knowledge of legislation applicable in a retail or distribution
environment.
Performance criteria
1.1
General legislation applicable in a retail or distribution environment is described
in terms of organisational procedures.
Range
1.2
legislation relating to - information given to customers, products
and services offered to customers, customer rights, conditions of
employment, workplace safety, personal information, conditions of
trade.
Specialist legislation is described in terms of effect on organisational procedures
for a specified workplace.
Range
may include but is not limited to legislation relating to - products,
merchandising, marketing, advertising, labelling, packaging, stock
management, sales transactions, local authority requirements.
1.3
Knowledge of general and specialist legislation applicable in workplace is
maintained in accordance with organisational procedures.
1.4
Opportunities to enhance knowledge of legislation applicable in workplace are
sought and actioned.
Range
1.5
may include but is not limited to - reading, information search,
seminar, training.
Specialist advice is sought to clarify understanding of legislation applicable in a
retail or distribution environment.
Range
may include but is not limited to advice from identified persons,
official source of information, trade association.
 New Zealand Qualifications Authority 2016
11969 version 3
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Element 2
Integrate knowledge of legislation into work practice.
Performance criteria
2.1
Requirements of general and specialist legislation are integrated into work
practice.
Range
2.2
may include but is not limited to - information, actions, systems,
procedures.
Information provided to customers on implications of legislation in specific
situations is current and accurate.
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body
with delegated authority for quality assurance, before they can report credits from
assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016