11327 version 5
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Identify public relations roles and community liaison responsibilities in
the gas industry
Level
2
Credits
4
Purpose
People credited with this unit standard are able to identify public relations
roles in a gas distribution network, and respond to community concerns with
respect to industry issues.
Subfield
Gas Industry
Domain
Gas Marketing, Business and Administration
Status
Registered
Status date
20 November 2006
Date version published
20 November 2006
Planned review date
31 December 2008
Entry information
Open.
Accreditation
Evaluation of documentation by NZQA.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is intended for, but is not limited to, workplace assessment. The
range statements relate to enterprise specific equipment, procedures, and
processes.
2
All workplace practices must meet any applicable and recognised codes of practice,
standards, and documented workplace health, safety, and environmental procedures
for personal, product, workplace health, safety, and environmental matters, and the
obligations required under current law including: the Health and Safety in
Employment Act 1992; Health and Safety in Employment Regulations 1995.
 New Zealand Qualifications Authority 2016
11327 version 5
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Definition
Company procedures mean the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Elements and performance criteria
Element 1
Identify public relations roles in a gas distribution network.
Performance criteria
1.1
Individual responsibilities for public relations roles are identified in accordance
with company procedures.
1.2
Company operations are described in terms of their impact on external bodies
or individuals.
Range
1.3
operations may include – pipelines, pressure reducing stations,
gate stations, easements, unmanned sites, atmospheric vents and
landfills, crossings, meters, regulators, mains, services, incidents
or emergency situations.
The role and requirements of stakeholders are identified in relation to specific
operations in accordance with company procedures.
Range
may include – customer, contractor, property owner, supplier,
shareholder, local business, regional council, iwi, Transit
New Zealand, Tranzrail, general public, local council, government
department.
Element 2
Respond to community concerns with respect to industry issues.
Performance criteria
2.1
Community concerns are described in terms of their effect on company
activities.
concerns may include – odours, noise, product use, flammable
gases, emergencies, safety issues, anticipated duration of supply,
cultural;
activities may include – excavations, new works, maintenance, general survey and/or work
related to gas activities, business activities.
Range
2.2
Responses required to address the identified concerns are determined in
accordance with company procedures.
 New Zealand Qualifications Authority 2016
11327 version 5
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2.3
Identified concerns and responses are communicated to members of the
community in accordance with company procedures and, local body and
legislative requirements.
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body
with delegated authority for quality assurance, before they can report credits from
assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016