11995 version 3
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Protect personnel, plant, and property in a retail or distribution
environment
Level
4
Credits
4
Purpose
People credited with this unit standard are able to establish and maintain
procedures to protect personnel, plant, and property in a retail or distribution
environment.
Subfield
Retail, Distribution, and Sales
Domain
Retail and Distribution Management
Status
Registered
Status date
21 November 2008
Date version published
21 November 2008
Planned review date
31 December 2013
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
The following unit standard may be considered relevant to and/or supportive of this
unit standard, but is not a prerequisite unit standard: Unit 11985, Maintain safety in a
distribution facility.
2
Definitions
Agreed indicates a course of action that is established between two or more people
(including the candidate) and which follows organisational procedures.
Establish for the purposes of element 1 refers to the trainee development procedures
that are documented and may be followed in the workplace.
 New Zealand Qualifications Authority 2016
11995 version 3
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Hazards refer to threats to personnel, plant, and property such as theft, fraud, holdup, burglary, human error, fire, storm, earthquake, electrical malfunction, equipment
or machinery malfunction, noise, fumes, repetitive work, poor lighting, extreme
temperatures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
3
Performance of the elements of this unit standard must comply with the requirements
of the following: Health and Safety in Employment Act 1992, Health and Safety in
Employment Regulations 1995, Hazardous Substances and New Organisms Act
1996.
4
Range
Procedures to protect personnel, plant and property may include but are not limited
to – instructions, contingency plans, emergency contact details, use of passwords
where applicable, evacuation plans for emergencies such as fire, hold-up, and
earthquake.
Documented procedures include but are not limited to – complying with any
workplace and/or legislative documentation requirements, implementation plan, staff
training requirements, review and monitoring criteria, review schedule.
Elements and performance criteria
Element 1
Establish procedures to protect personnel, plant, and property in a retail or distribution
environment.
Performance criteria
1.1
Requirements for the protection of personnel, plant, and property are identified.
1.2
Procedures to protect personnel, plant, and property are developed and
submitted for authorisation in accordance with organisational procedures.
1.3
Documented procedures are current and completed within an agreed
timeframe.
1.4
Staff training and education strategies and resources are developed for the
protection of personnel, plant and property and implemented in accordance with
organisational procedures.
Range
resources may include but are not limited to – manuals, posters,
information booklets, electronic documents available on an
intranet.
 New Zealand Qualifications Authority 2016
11995 version 3
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Element 2
Maintain procedures to protect personnel, plant, and property in a retail or distribution
environment.
Performance criteria
2.1
Procedures to protect personnel, plant, and property are implemented in
accordance with organisational procedures.
2.2
Documented procedures are current, complete, and accessible to staff in the
workplace.
2.3
Systems for checking staff knowledge of and compliance with documented
procedures for specific emergencies are implemented in accordance with
organisational procedures.
2.4
Frequency of staff refresher training and practice drills for specific emergencies
is consistent with the frequency specified in documented procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016