NZQA registered unit standard
21108 version 2
Page 1 of 3
Title
Demonstrate knowledge of personal and professional requirements
of security personnel
Level
2
Purpose
Credits
2
This unit standard covers the personal and professional
requirements of security personnel.
People credited with this unit standard are able to demonstrate
knowledge of:
– personal requirements of security personnel; and
– professional requirements of security personnel.
Classification
Security > Security Staff Services
Available grade
Achieved
Explanatory notes
1
This unit standard has been developed for learning and assessment in any relevant
security context, on job or off job.
2
References
Employment Relations Act 2000;
Evidence Act 2006;
Health and Safety in Employment Act 1992;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
Private Security Personnel and Private Investigators Act 2010;
and their subsequent amendments or replacements.
3
Definitions
Authorisation documentation – documentation such as identification, Certificate of
Approval, licence.
Certificate of Approval – issued by the Licensing Authority and granting approval to
work as a specified class of security employee.
Duty of Care – the legal and professional responsibility of a person or organisation to
take due and proper care in their work.
Relevant instructions – oral, written or electronically transmitted instructions issued to
govern the performance of security tasks, duties, and responsibilities. These may be
in the form of policies, procedures, manuals, directives, or legal and compliance
requirements. They may relate to a particular assignment, organisation, site or
operation of equipment.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21108 version 2
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of personal requirements of security personnel.
Evidence requirements
1.1
Describe requirements for uniform, other clothing, and footwear in terms of
presenting a professional image.
Range
requirements include those relating to – visual presentation,
preservation of integrity of uniform, operational requirements,
preservation of image of employer or contract organisation.
1.2
Describe requirements for hair, jewellery, and other items of personal
adornment or cultural significance in terms of safety risks and presenting a
professional image.
1.3
Describe personal care and hygiene standards in terms of personal health and
consideration for customers and colleagues.
Range
1.4
includes but is not limited to – hands, nails, feet, body, face, teeth,
hair, wounds.
Describe personal attributes expected of security personnel in terms of
conducting security tasks in a professional manner.
Range
personal attributes may include but are not limited to – fitness,
ability to communicate, fairness, honesty, firmness, friendliness,
confidence, awareness of when to seek advice and clarification,
ability to accurately report information;
evidence of six personal attributes is required.
Outcome 2
Demonstrate knowledge of professional requirements of security personnel.
Evidence requirements
2.1
State a reason why professional standards are important for maintaining
security.
Range
professional standards include – vigilance, adherence to duties,
Duty of Care, privacy, confidentiality, competence, integrity.
2.2
Describe authorisation documentation in terms of the documents that must be
carried or displayed while on duty.
2.3
Describe the requirement to safeguard uniform and personally issued
equipment and report loss or damage promptly in accordance with relevant
instructions.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.4
21108 version 2
Page 3 of 3
Describe timekeeping requirements relating to attendance and punctuality in
terms of maintaining integrity of a security operation.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 March 2005
30 June 2012
Review
2
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation (ETITO)
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016