NZQA registered unit standard
4698 version 6
Page 1 of 4
Title
Demonstrate knowledge of team management and team building
methods appropriate for real estate firms
Level
5
Purpose
Credits
4
This unit standard is for people who intend to operate as
branch managers or agents in the real estate industry.
People credited with this unit standard are able to:
–
identify and explain team building methods appropriate to
real estate firms;
–
identify possible areas for conflict and explain possible
resolutions;
–
outline the process and plan for team resolution meetings
in real estate firms; and
–
explain one change management process appropriate to
team building in real estate firms in simple terms.
Classification
Real Estate > Real Estate Management
Available grade
Achieved
Explanatory notes
1
References
Employment Relations Act 2000;
Fair Trading Act 1986;
Holidays Act 2003;
Human Rights Act 1993;
Privacy Act 1993;
Real Estate Agents Act 2008;
and all subsequent amendments and replacements.
2
Definitions
Change is any alteration of the status quo.
Client means the person on whose behalf an agent carries out real estate agency
work and is commonly known in the industry as a vendor or seller.
Customer means a person who is a buyer or potential buyer of land or a business
and is commonly known in the industry as purchaser or buyer.
Conflict is a perceived difference between two or more parties that results in mutual
opposition.
Innovation is the process of creating new ideas and putting them into practice.
Problem is a perceived discrepancy between an actual situation and a desired
situation.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4698 version 6
Page 2 of 4
Team building activities are a sequence of planned activities to gather and analyse
data on the functioning of a group and implement constructive changes to increase
its operating effectiveness.
Teamwork is the process of people working together in groups to accomplish
common goals.
3
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
Outcomes and evidence requirements
Outcome 1
Identify and explain team building methods appropriate to real estate firms.
Evidence requirements
1.1
Four team building methods appropriate to real estate firms are identified.
1.2
The expected outcomes from the range of identified team building methods are
explained.
1.3
Two stages of team development and team building activities are described.
Outcome 2
Identify possible areas for conflict and explain possible resolutions.
Range
conflict may include – between employees, between employers and employees,
between salespeople, between salespeople and agent, between salesperson
and client or customer.
Evidence requirements
2.1
Destructive and constructive conflict situations are identified and resolutions are
explained to maximise the benefits of constructive situations in terms of
facilitating teamwork in a real estate firm.
Range
2.2
destructive conflict situations – excessive interpersonal hostility,
withholding information and resources, failing to agree on goals,
other destructive behaviour;
benefits – increased creativity and innovation, greater effort,
increased cohesion, reduced tension, other positive outcomes.
Causes of conflict are identified and possible resolutions are identified and
explained in terms of expected outcomes.
Range
may include – role ambiguity, resource scarcities, competing
objectives, unresolved prior conflict, task interdependencies,
inequities, communication failures, cultural issues, poor reward
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4698 version 6
Page 3 of 4
systems, leadership style, contractor/employee status, other
causes;
evidence is required for six causes of conflict and a possible
resolution for each.
2.3
Two strategies for reducing conflict in a team are described as appropriate for a
real estate firm.
Outcome 3
Outline the process and plan for team resolution meetings in real estate firms.
Evidence requirements
3.1
Objectives for problem solving team resolution meetings are defined for three
different possible issues.
3.2
Documentation for the meetings is identified and explained in terms of the
reasons for the required documentation for the three different possible issues.
3.3
Problem solving tools and techniques are explained in terms of expected
outcomes.
3.4
A plan to resolve issues within the team is outlined.
Outcome 4
Explain one change management process appropriate to team building in real estate firms
in simple terms.
Evidence requirements
4.1
Change management roles are identified and explained in simple terms.
4.2
Steps or phases of a change management process are identified and explained.
4.3
Areas of possible resistance are identified and resolutions proposed are
appropriate to enabling a team environment.
Planned review date
31 December 2015
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4698 version 6
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 July 1995
31 December 2013
Revision
2
13 November 1997
31 December 2013
Review
3
19 January 1999
31 December 2013
Review
4
18 December 2006
31 December 2013
Review
5
12 February 2010
31 December 2013
Rollover and
Revision
6
16 August 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation at
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016