NZQA registered unit standard
26153 version 2
Page 1 of 4
Title
Develop a policies and practice manual to support real estate best
practice
Level
5
Purpose
Credits
10
This unit standard is for people preparing to gain a licence as
an agent.
People credited with this unit standard are able to:
–
scope and prepare to develop policies and practice
manual to fulfil agency requirements;
–
develop and write the policies and practice manual to
meet industry requirements; and
–
explain and develop the requirements for ongoing review
of the policies and practice manual.
Classification
Real Estate > Real Estate Management
Available grade
Achieved
Explanatory notes
1
References
Building Societies Act 1965;
Companies Act 1993;
Consumer Guarantees Act 1993;
Employment Relations Act 2000;
Fair Trading Act 1986;
Holidays Act 2003;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Limited Partnerships Act 2008;
Privacy Act 1993;
Real Estate Agents Act 2008;
and all subsequent amendments and replacements.
2
Definitions
Business means a company within the meaning of the Companies Act 1993 and
includes a Building Society within the meaning of the Building Societies Act 1965,
and a limited partnership registered under the Limited Partnerships Act 2008.
Common Law is also known as case law – judgements made by courts, rather than
laws written by parliament. Judgements relating to the duties of an ‘agent’ may be
applicable to this unit standard.
Industry requirements mean all actions must comply with relevant professional body
standards, legislation, codes of professional conduct and client care, and approved
guides. Legislation is available from http://www.legislation.govt.nz and codes of
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26153 version 2
Page 2 of 4
professional conduct and client care, and approved guides are available from
http://www.reaa.govt.nz.
Approved guides mean the two approved guides developed by the Real Estate
Agents Authority covering an agency agreement and a sale and purchase
agreement. These are available from http://www.reaa.govt.nz.
Client means the person on whose behalf an agent carries out real estate agency
work and is commonly known in the industry as a vendor or seller.
Customer means a person who is a buyer or potential buyer of land or a business
and is commonly known in the industry as purchaser or buyer.
Policies and practice manual means an internal document that clearly outlines the
systems, policies, and procedures for the real estate agency.
Licensee means an agent, branch manager or salespersons.
Plain English is language that either does not use industry-specific words, or that
limits or explains industry-specific words so that people outside the real estate
industry can more easily understand.
3
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
Outcomes and evidence requirements
Outcome 1
Scope and prepare to develop policies and practice manual to fulfil agency requirements.
Evidence requirements
1.1
Purpose, stakeholders, and target audience are identified for a policies and
practice manual.
Range
1.2
Organisational and legislative requirements that impact on the policies and
practice manual are identified.
Range
1.3
stakeholders include but are not limited to – licensee, client,
customer, employees.
legislative requirements include but are not limited to – Real
Estate Agents (Licensing) Regulations 2009, Real Estate Agents
(Audit) Regulations 2009, Real Estate Agents (Duties of
Licensees) Regulations 2009, Real Estate Agents (Complaints
and Discipline) Regulations 2009, Real Estate Agents Act
(Professional Conduct and Client Care) Rules 2009.
Preparation includes the consideration of relevant existing policies that reflects
industry requirements.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26153 version 2
Page 3 of 4
Outcome 2
Develop and write the policies and practice manual to meet industry requirements.
Evidence requirements
2.1
Key sections of the manual are identified and developed to meet industry
requirements.
may include but is not limited to – human resources, internal
compliance procedures, customer and client service, professional
development, internal systems procedures.
Range
2.2
Information covers identified key sections of the policies and practice manual
and is in plain English.
2.3
Information is presented with headings and sub headings providing easy access
to the policies and practice information.
2.4
Appendices and or graphics (if included) are relevant and applicable to the
business.
Outcome 3
Explain and develop the requirements for ongoing review of the policies and practice
manual.
Evidence requirements
3.1
Prescribed review timeframes are set for each section of the policies and
practice manual.
3.2
Review process is explained in terms of timeframes and personnel responsible.
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
12 February 2010
31 December 2013
Rollover and
Revision
2
16 August 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26153 version 2
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation at
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016