NZQA Expiring unit standard
19965 version 3
Page 1 of 3
Title
Analyse and convey workplace information in the dairy industry
Level
4
Credits
8
Purpose
People credited with this unit standard are able to: manage,
analyse, and present information; and demonstrate knowledge
of analysis and presentation of workplace information.
Classification
Dairy Manufacturing > Dairy People Skills
Available grade
Achieved
Explanatory notes
1
Work must be carried out in accordance with organisational requirements, licensing
requirements, legislative requirements, and industrial awards and agreements.
2
Subjects for communication may be of a general, procedural or technical nature.
They can also include providing feedback to individuals on work performance and
discussing issues which may be of a sensitive and/or confidential nature.
3
Communication systems reflect the culture of the workplace and the workforce.
4
Information may be presented verbally, in written and screen-based forms. It can
also include technical drawings, diagrams and graphs.
5
Data analysis can include techniques appropriate to work responsibilities such as
statistical analysis, troubleshooting and problem solving and planning.
6
Interactive communication processes include active listening, constructive feedback,
negotiation and conflict resolution.
7
Group processes may include formal meeting procedures and informal group
processes.
8
Organisational requirements refers to instructions to staff on policy and procedures
which are documented in memo or manual format and are available in the workplace.
These requirements include but are not limited to – site specific requirements, and
company quality management requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19965 version 3
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Manage information.
Evidence requirements
1.1
Information needs are identified in terms of workplace requirements.
1.2
Information systems are determined in terms of storing, retrieving and updating
information.
1.3
Consultative processes are determined in terms of collecting and conveying
information.
1.4
Methods used to collect, store, retrieve and convey information are reviewed
and improved to meet organisational requirements.
Outcome 2
Analyse information.
Evidence requirements
2.1
Information is stored and collected to meet organisational requirements.
2.2
Information collection is collected in a manner that meets the needs of
individuals and teams.
2.3
Information is collected, analysed and interpreted to meet organisational
requirements.
Outcome 3
Present information.
Evidence requirements
3.1
Information is communicated to individuals and groups according to
organisational requirements.
Outcome 4
Demonstrate knowledge of analysing and presenting workplace information.
Evidence requirements
4.1
Information recording, storage and retrieval systems are identified in terms of
organisational requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19965 version 3
Page 3 of 3
4.2
The application of industrial arrangements and agreements are identified in
terms of organisational requirements.
4.3
Communication processes are identified in terms of organisational
requirements.
communication processes could include but are not limited to –
consultative and group processes, data collection and analysis
techniques as required, meeting procedures, presentation
techniques, employee feedback and counselling procedures.
Range
Replacement information
This unit standard has been replaced by unit standard
28653
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
30 June 2003
31 December 2017
Rollover
2
26 January 2007
31 December 2017
Review
3
18 June 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016