Item 2.C-June 14, 2013 ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures. Questions - call UNR Faculty HR at 682-6114 INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions. Incumbent(s) Name OR New/Vacant: CURRENT POSITION INFORMATION Pos Range / Current Title: #(s): Class.: JCC Department: Health Sciences – Marketing College/Division: Vice President, Health Sciences and Communications /Dean, UNSOM Account #(s): 0000-000-0000 Action Proposed: (check all that apply) ( ) New position: Proposed Range: Proposed Title: ( ) Title Change, Proposed Title: ( ) Proposed Reassignment from Range to Range ( ) Revised PDQ only (no change in range or title) (X) Line of Progression (show titles below) Pos #: Range: JCC: EEO: Coordinator, Web Systems 3 67399 3J Manager, Web Systems 4 67400 3J I certify that the statements in this description are accurate and complete to the best of my knowledge. ____________________________________________________________ Employee’s Signature __________________ Date I/we have reviewed the statements in this form and they accurately reflect the job assignments. ____________________________________________________________ __________________ Immediate Supervisor’s Signature Susan Hill, Director, Marketing and Comms (SOM) Date ____________________________________________________________ __________________ Director/Chair/Dean Thomas Schwenk, VP, Health Sciences, Dean, UNSOM Date Approved for Salary Placement Committee review. ____________________________________________________________ __________________ Pres / Vice Pres / Vice Prov Signature Jannet Vreeland Date Vice Provost and Secretary of University Action Approved by the Provost/President (Completed by Faculty HR): Effective Date: 6/1/2013 Approved Title: See Above Employee signs on “final” stamped approved PDQ and sends to HR for personnel file. Employee Signature:_______________________________________________ __________________ Date Printed Name: ____________________________________________________ Rev: 10/1/2012 Position Description –Web Systems Management – LoP Page 2 1. Summary Statement: State the major function(s) of the position and its role in the university. Attach an organizational chart with positions, ranges, and names for the division which reflects the position in it as well as those supervised in the department. (This section is used for advertisement of the position.) The Web Systems Coordinator and Manager positions report to the Director of Marketing and Communications, Division of Health Sciences and University of Nevada, Reno School of Medicine (DHS/UNSOM) and are responsible for the Division’s website redevelopment which includes design, implementation, security, and continued web site improvement. Range 3: The Coordinator is responsible for the analysis of user needs and developing/maintaining a website structure that meets the needs of the diverse audiences that are served by UNSOM and Health Sciences (patients, students, medical residents, community organizations, donors and faculty). Additionally, the Coordinator supports the migration and maintenance of departmental content into the content management system. Range 4 (in addition to R3 above): The Manager works with the management team to develop strategic plans for the web for both UNSOM and Health Sciences. The web team reports to the Director of Marketing. The incumbent also establishes the policies and procedures that support an effective website and branding goals of both UNSOM and Health Sciences. 2. List the major responsibilities, including percentage of time devoted to each. Provide enough detail to enable a person outside the department to understand the job (percentage first with heading and then bulleted information). Range 3: 40% - Project Management Implement and maintain a content management system (CMS) that supports the enterprise needs of UNSOM Manage all aspects of the Division’s diverse web projects, including project planning, execution, timing, functionality, quality and cost Apply project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations Research and resolve issues to ensure project goals and requirements are met Create technical documents on web site structure and function for staff and end-users and train users 35% - Application Development Design the Division’s website applications and services using contemporary techniques Develop code using object-oriented principles to supplement and enable the functionality of the CMS Perform unit testing and quality control as appropriate on all system changes and new releases Identify and resolve coding issues for the website Identify the data needs for the website and secure solutions 25% - Website Business Process Analysis Work closely with all levels of leadership and staff statewide in gaining cooperation, support and information for successful implementation of the website redevelopment Position Description –Web Systems Management – LoP Page 3 Elicit and document website business processes and changes to business processes including using student and faculty surveys on usage and activities on the website Document pathways used by key website audiences/customers Create logical structure for website and data stores from business knowledge Range 4 (in addition to above R3): 35% - Project Management Work with the management team to develop the strategic plans for the UNSOM and Health Sciences web presences which may include social media considerations Attain key goals and milestones on the development of a new web presence for UNSOM and Health Sciences Monitor and manage the web site budget Utilize expertise and leadership skills to direct project team members and to resolve issues to ensure project goals and requirements are met Assign work, supervise, and evaluate staff performance in maintenance and updating of content and creation of web site pages 25% - Application Design and Development Research new designs for application on Division’s website and implement 20% - Website Business Process Analysis Same as above 20% - Policy Development & Communication Develop administrative procedures for the web systems support team Communicate procedures and updates to the departmental positions responsible for maintenance of the content on the web pages they own Oversee regular training and communication on the CMS and web changes 3. Describe the level of freedom to take action and make decisions with or without supervision and how the results of the work performed impact the department, division and/or the university as a whole. Level of Freedom: Range 3: The Coordinator has autonomy to take actions or make decisions as required to keep the web site available and performing optimally. The incumbent also makes decisions on the technical structure of the website, how to overcome CMS challenges, in establishing a brand unique to UNSOM and in gathering information. The Director is consulted on long-range goals of the unit to ensure mission is being achieved. Range 4: The Manager has autonomy to make decisions on assignments to staff, to establish policies and procedures and set strategic goals for the website based on input from the executive team. Additionally, decisions are made on time frames, goal setting, and priorities for website migration based on the strategic directions provided by executive management. The Director is consulted on long-range goals of the unit to ensure mission is being achieved. Position Description –Web Systems Management – LoP Page 4 Impact: Range 3: The work of this position impacts daily operations requiring web technologies throughout DHS and UNSOM. The audience of donors, researchers, prospective and current students and faculty would not receive the most accurate and up-to-date information for use in their decision making processes. The success of the Practice Plan mission could be jeopardized if inaccurate information was uploaded to the site and would impact revenues. Range 4: The DHS website is an important contact point between the public and the Division. If the web site is not seen as professional and/or is not easily utilized, the reputation of DHS and UNSOM would suffer and the unit would fail in its mission to reach its audiences in the most efficient way. Project-related decisions may impact budgets and deadlines or goals of the unit. 4. Describe the knowledge, skills (to include cognitive requirement and verbal and written communication), and abilities (to include task complexity, problem solving, creativity and innovation) essential to successful performance of this job (in bullet format). Knowledge of: Range 3: Information systems architecture, design, development, and implementation Web-based systems principles and processes; accessibility and usability standards and compliance requirements; and communications protocols Markup languages such as HTML, XHTML, and XML Programming languages and platforms to include some of the following: C#, VB, ASP, ASP.NET, Java Relational databases Database query languages Object-Oriented software design and development Web site architectures such as ASP.NET Web Forms and Model-View-Controller Range 4: Clinical/hospital educational environment Web platform branding Skills: Range 3: Project management principles and processes Excellent verbal and written communication to include speaking and presenting to groups Strong interpersonal and human relations skills Analytical decision making, problem solving, and consensus building skills Excellent operating procedure writing and business process diagramming High proficiency in use of a personal computer and current software applications including but not limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email) Range 4: Strategic planning and goal setting Mentoring and supervision of staff Leadership skills Position Description –Web Systems Management – LoP Page 5 Ability to: Range 3: Work independently and as part of a small team to produce deliverables Communicate confidently with a wide variety of people throughout the organization Apply institutional messaging to projects Understand and work creatively within budgetary limitations Work in a team environment, sharing responsibility for project and priority setting Manage, prioritize, and complete multiple projects/tasks in an efficient and timely manner while maintaining focus on organizational goals Be sensitive to cultural and ethnic diversity issues Range 4: Manage and develop staff to maintain required level to perform and to achieve unit and university goals; work as a collaborative team leader Optimize time and resources through short- and long-term planning Understand and interpret contractual language regarding scope of work and formalized policies, guidelines, rules, and regulations Manage resources effectively and efficiently 5. Describe the type of personal contacts encountered in performing the duties of the job. Explain the nature and purpose of these contacts: i.e., to provide services, to resolve problems, to negotiate. Internal Range 3: Deans, Chairs, and staff Committee members CMS users IT (UNSOM and UNR) Integrated Marketing Reason for Contact To coordinate projects, model processes, provide technical advice To drive consensus, establish policy, respond to concerns To encourage engagement, provide assistance To secure necessary server and database management support To ensure University IT and marketing protocols are followed and to discuss website interface and problem resolution Range 4 (plus R3 above): External Range 3: CMS Vendor CMS Host Web Services Providers Range 4 (plus R3 above): Same as above Reason for Contact To acquire updates, training, support, etc. To administer and configure servers, security, etc. To set up and maintain external web services Position Description –Web Systems Management – LoP Page 6 6. Indicate the minimum qualifications which are necessary in filling this position should it become vacant. Please keep in mind the duties/responsibilities of the position rather than the qualifications of the incumbent. a. Minimum educational level, including appropriate field, if any. Range 3 or Range 4: Bachelor’s Degree from a regionally accredited institution b. Minimum type and amount of work experience, in addition to the above required education necessary for a person entering this position. Range 3: Bachelor’s Degree and four years, or Master’s Degree and two years, of experience in web project management, programmer, developer, or related role Preferred Licenses or Certifications: None Range 4: Bachelor’s Degree and five years, or Master’s Degree and three years, of experience in web project management, programmer, developer, or related role Preferred Licenses or Certifications: None c. Indicate any license or certificate required for this position. None