EMPOWERING EMPLOYEES
FOR BROAD-BASED
ACTION
Learning Objectives
1.
2.
3.
Describing the obstacles of
empowering
Describing changing system or
structure
Discussing encouraging risk taking
and non traditional ideas, activities
and actions
Barriers To Empowerment
Removing structural barriers
If structural barriers are not removes, the
risk that employee being frustrated will
sour on transformational effort
Structure is not always a big barriers, but
mostly organization arrangements
undermine a vision by disempowering
people
Barriers to Empowerment
Formal Structures make
it difficult to act
Bosses
discourages actions
aimed
at
implementing
Employees
understand
the vision and want to
make it reality, but are
boxed in
Personnel and information
systems make it difficult to
act
A lack of needed
skills
undermines
action
How Structure Can Undermine
Vision
The Vision
The Structure
 Focus on the customer  But organization
fragments resources &
responsibility for products
& services
 Give more
responsibility to lower  But there are layers of
middle level management
level employee
who criticize employees
 Increase Productivity
to become the low cost  But huge staff group are
expensive
producer
 But independent silos
 Speed everything up
don’t communicate and
slow everything down
Providing needed training
Major reengineering efforts need training, but
it’s not enough.
There’s 2 reasons why this training mostly not
success:
1.
They don’t think about new behavior, skill,
attitudes will be needed when major change
initiated
2.
They sometime do recognize correctly, but
when we translate into time & money, they
overwhelmed
Aligning System to the Vision
HR system is needed to aligning system to the
vision
Human Resource system reveals :
1.
The performance evaluation form nothing
about customer, new vision is at the core
2.
Compensation decision are base on not
making mistakes
3.
Promotion decisions are made in highly
subjective way , a limited relationship with
the change effort
Dealing with Troublesome Supervisors
The refusal of supervisors to let go and
empower their employees finally
brought a strained effort to halt
Supervisor are not confronted with
change because they afraid that these
people can’t change and they have to
fire them
Empowering People to Effect
Change
1.
2.
3.
4.
5.
Communicate a sensible vision to employee
Make structures compatible with the vision
Provide the training employee need
Align information and personnel system to
the vision
Confront supervisors who undercut needed
change
Summary
1.
2.
Discouraged & disempowered
employee never make enterprise
winning the change
But the success transformation
organization will success with the
right structure, training, system and
supervisor to build on a well
communicated vision