TITLE: Manager
EXTENDED TITLE: Manager, Instructional Technology &
FLSA STATUS:
Web Services
Exempt
ESSENTIAL FUNCTIONS:
CATEGORY:
GRADE:
Professional
Technology Support K
JOB SUMMARY: Direct and manage all technical and instructional support services and act as administrative head of Academic Computing Services and Web Development. Provide leadership, direction and planning for instructional technology services to include District-wide Academic Computing
Services and Web Development.
YEARLY
PERCENT OF
TIME
30% 1.
Oversee district-wide College instructional technology facilities such as district wide ACS labs, Web Development or related areas. Supervise computer center operations; ensure appropriate and consistent services are provided; plan equipment maintenance and respond to user requests for special services and events. Evaluate lab usage, capacity, technical systems performance, security considerations, and implement upgrades as warranted.
2.
Manage and provide technical leadership and guidance to ACS and Web
Development employees, ensuring compliance with policies and regulations; address and resolve any issues. Hire, coach, review, and supervise assigned employees and ensure appropriate scheduling.
3.
Oversee and provide technical direction of staff providing web development services. Coordinate the implementation of web projects, all aspects of navigation and production. Analyze functional processes, provide help to design web based solutions and help implement critical web applications and systems.
4.
Review technical specifications and purchase hardware, software, and other technology; check budget, obtain quotes, create purchase requisitions, receive shipments and catalog departmental assets. Manage hardware, software and peripheral inventories.
5.
Work with departments, offices, and faculty to ensure that appropriate instructional technologies are available to meet the current technical needs; assess additional needs for computer hardware and software. Provide expertise in a variety of technologies and equipment used to support instruction and student services.
6.
Oversee software and application technical support include introductory and advanced training, configuration, disk imaging, user documentation, as well as working with end-users in solving problems.
7.
Work with other departments to coordinate support services and special projects; assist with long-range planning. Develop and execute long-term technical plans and manage acquisition of appropriate equipment and services.
20%
15%
10%
5%
5%
5%
Effective: 6/1/11 Page 1 of 5

8.
Plan and direct technical implementation of internal and external web applications, ensure security of website for internal and external customers. Oversee and maintain web development budget. Approve web application purchases and hiring consultants for web development projects when needed.
9.
Other duties as assigned.
REPORTING RELATIONSHIP: Vice President Information Technology/CIO
SUPERVISORY RESPONSIBILITIES: Direct supervision of assigned staff.
BUDGET RESPONSIBILITIES: Departmental budgets.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Master’s Degree in Information Systems or related field.
5%
5%
EXPERIENCE: Five (5) years related experience managing technology services and projects, two years of management experience supervising staff, and two years of project management experience.
SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities :
Must be proficient in Microsoft Office suite, media production applications (e.g.
Final Cut, Adobe Creative Suite, etc.), visual design software (Microsoft Visio) and project management tools (Microsoft Project.
Must be able to manage technology projects, develop and manage Service Level
Agreements, implement instructional & training methodologies, manage technical staff, and provide excellent customer service.
Effectively using organizational and planning skills with attention to detail and follow through.
Conducting research, analysis, audits, and quality assurance in relation to administrating technology support.
Ability to communicate with diverse groups; meet deadlines and schedules.
Experience in developing long-range improvement plans
Ability to work with detailed information/data; and planning, designing and implementing equipment installation and staff training.
Skills in designing and building web solutions incorporating from concept and requirements to production.
Excellent written and verbal communication skills including tact and diplomacy.
2.
Equipment Used: Must have in-depth knowledge of major PC hardware, exposure to various operating systems (e.g. Windows, Mac OS, etc) and peripherals such as scanners, USB drives, printers, and other equipment associated with a general office environment.
3.
Software Used: Must be proficient in Microsoft Office suite, media production applications
(e.g. Final Cut, Adobe Creative Suite, etc.). Visual design software (Microsoft Vision), project management tools (Microsoft Project) and collaboration technologies (Microsoft
SharePoint).
Effective: 6/1/11 Page 2 of 5

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this
Job, the employee is occasionally exposed to high, precarious places. The noise level in the wok environment is usually moderate
Effective: 6/1/11 Page 3 of 5

POSITION TITLE:
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES: Amount of Time
Stand
Walk
Sit
Use hands to finger, handle or feel
Reach with hands and arms
Climb or balance
Stoop, kneel, crouch, or crawl
Talk
Hear
Taste
Smell
WEIGHT and FORCE
DEMANDS:
None
X
X
X
X
None
Under 1/3
X
X
1/3 to 2/3
X
X
X
Over 2/3
X
X
Amount of Time
Under 1/3 1/3 to 2/3
X
X
Over 2/3
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
WORK ENVIRONMENT:
X
X
X
None
Wet or humid conditions(non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Work with explosives
Risk of radiation
Vibration
VISION DEMANDS:
No special vision requirements
Close vision (clear vision at 20 inches or less)
X
X
X
X
X
X
X
X
X
X
X
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
X
Amount of Time
Under 1/3
Required
X
X
X
X
X
X
1/3 to 2/3 Over 2/3
Effective: 6/1/11 Page 4 of 5

NOISE LEVEL: Exposure Level
Very quiet
Quiet
Moderate
Loud
Very Loud
X
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and responsibilities of this position.
X
Employee Signature Date
Effective: 6/1/11 Page 5 of 5