POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Enrollment Services Specialist
Non-Exempt
CATEGORY:
GRADE:
Classified
D
JOB SUMMARY: Assist Student Services with the overall Enrollment Services process. Provide support
in the web-room and serve as enrollment liaison to other District departments. Assist department Manager
in establishing and tracking enrollment goals.
ESSENTIAL FUNCTIONS:
YEARLY
PERCENT OF
TIME
30%
1.
Assist Student Services in answering questions from visitors, telephone calls, and
e-mail requests for enrollment needs. Direct students, parents, faculty, staff, and
visitors to the appropriate departments for further assistance. Greet visitors in a
professional and courteous manner while working in a fast-paced, high-volume
work environment.
2.
Provide in-take services by interviewing students to determine needs based on
individual circumstances; interpret and apply related policies, procedures, and
guidelines in order to determine best course of action. Adhere to federal, state,
local, and institutional laws, regulation and policies in order to ensure compliance
with Family Educational Rights and Privacy Act (FERPA).
20%
3.
Serve as liaison for the various EPCC academic departments and/or support
services regarding enrollment processes to include Admission/Registration,
Financial Aid, Career Center, Counseling, and internal/external constituents.
20%
4.
Respond to applicants via telephone and/or by e-mail. Provide assistance to the
Manager in meeting enrollment goals; track enrollment progress, compile/update
data, create reports and report information as needed. Serve as office backup for
Admissions, Registrar, and Financial Aid departments.
15%
5.
Assist students, faculty, or other staff with the web-room lab to include questions
and concerns with the Student Services enrollment processes, assist applicants in
registering and applying for financial aid. Enforce proper equipment usage to
prevent equipment failure and arrange for equipment maintenance.
10%
6.
Perform other duties as assigned.
5%
REPORTING RELATIONSHIP: Manager Intake/Processing
SUPERVISORY RESPONSIBILITIES: May provide work direction to work-studies.
Effective: 6/1/15
Page 1 of 4
ESSENTIAL QUALIFICATIONS:
EDUCATION: Associate’s Degree.
EXPERIENCE: Three (3) years related experience
SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities:
 Knowledge of Federal and/or State Student Financial Aid Program’s policies,
procedures, rules, laws, and regulations;
 Excellent customer service skills;
 Strong communication skills;
 Ability to multi-task;
 Ability to work independently in a high pressure environment;
 Strong telephone etiquette skills;
 Must be computer literate;
 Ability to work in a diverse environment and be sensitive to issues of diversity and
inclusion.
2.
Equipment Used: Personal Computer, fax, telephone, copier and other equipment associated
with an office environment.
3.
Software Used: A variety of word processing, spreadsheet database, e-mail, and presentation
software.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to walk; sit; use hands
to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required
to stand. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or
crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing behavior;
and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. While performing the duties of this
Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally
exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and
vibration. The noise level in the work environment is usually moderate.
Effective: 6/1/15
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POSITION TITLE:
Enrollment Services Specialist
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work
environment factors described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES:
None
Stand
Walk
Sit
Use hands to finger, handle or feel
Reach with hands and arms
Climb or balance
Stoop, kneel, crouch, or crawl
Talk
Hear
Taste
Smell
WEIGHT and FORCE
DEMANDS:
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
WORK ENVIRONMENT:
Wet or humid conditions(non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Work with explosives
Risk of radiation
Vibration
Over 2/3
X
X
X
X
X
X
X
X
X
None
Amount of Time
Under 1/3
1/3 to 2/3
X
Over 2/3
X
X
X
X
None
X
X
X
X
X
X
X
X
X
X
X
X
VISION DEMANDS:
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
Effective: 6/1/15
Amount of Time
Under 1/3
1/3 to 2/3
X
X
Amount of Time
Under 1/3
1/3 to 2/3
Over 2/3
Required
X
X
X
X
X
X
Page 3 of 4
NOISE LEVEL:
Very quiet
Quiet
Moderate
Loud
Very Loud
Exposure Level
X
The intent of this job description is to provide a representative and level of the types of duties and
responsibilities that will be required of positions given this title and shall not be construed as a declaration
of the total of the specific duties and responsibilities of any particular position. Employee may be directed
to perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and
responsibilities of this position.
X
Employee Signature
Effective: 6/1/15
Date
Page 4 of 4