Problem to Solution (s)
Change Agency
Competencies
Laxmi Rao
Planning for Sustainable Development
April 12, 2006
From Problem to Sustainable Solution
Problem
Loss of energy from use
of Swing doors
Change
Agents
Solution
Use Revolving doors
Enterprise Solutions - Monolithic ?
Problem
Solution Community
ƒ End User
ƒ Facilitator
ƒ Policy Maker
ƒ Senior Management ( Resource Releasers)
Enterprise Solutions - Distributed
Disabilities Act Policy
Energy Buyer
Problem
End User
Aesthetics Manager
Signage
Enterprise Solutions - Distributed &
centrally co-ordinated
Branding, resolving issues
staying the course
Solution Approaches
ƒ DRIVING from the Top
ƒ GROWING from the Bottom
ƒ WORKING in the Trenches
ƒ CREATING VALUE with Prototypes & Pilots
ƒ BLESSINGS from the Top
Motivation
What’s in it for the Solution Community ?
ƒ Alignment with SHORT term goals
ƒ Flexibility to meet a variety of needs
ƒ Scalability
ƒ Maintainability (sustainability)
ƒ Limelight
Competency- Organizational Awareness
The POLITICS OF IT ALL
ƒ Know established policies and procedures
ƒ Understand the culture
ƒ Asess the impact of the solution
ƒ Know how to use organization to achieve
objectives
ƒ Strategically position the solution in relation
to enterprise goals
Competency- Communications
ƒ Communicate tactfully yet candidly
ƒ Clarify information as needed
ƒ Interpret verbal and non-verbal messages
ƒ Produce clear short reports
Competency - Influencing Others
ƒ Ability to undertake continual
adjustments with Solution Community
(stakeholders) in a persuasive manner,
to keep the solution on course by use of
positive win/win negotiation
Competency - Building Relationships
ƒ Build and use cross-functional relationships
ƒ FRIENDS in high places
ƒ PARTNER in the trenches
ƒ ALLIES of your cause