Installation of a Clinical Universal
Workstation Networked Printer:
Set up Items
Problem Solving Flowcharts
Content:
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
This presentation has been reviewed and approved by the
key stakeholders mentioned
This presentation will provide resources to contact for
setup and problem solving—on each slide
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Steps to successfully set up a networked CUWS printer—slides #3
&4
Troubleshooting suggestions—slides # 5-15
Confirmation of this information from all key stakeholders in the
process-prior to publication
Glossary of frequently used terms—slides#16-21
Footnotes—slides 22 -24
2
Flowchart: New Printer Set up Steps
NEW Printer
installation
in NEW Nursing Unit?
n
Manager of unit
requesting printer
set up will
complete CSR or
contact Helpdesk
to initiate a CSR
y
Help Desk
notifies CUWS
Manager of unit requesting
printer will Contact Dept.
of Finance for room & bed
changes.
Provide nursing unit
name, bed numbers &
phone numbers
team of CSR
Network Printer
Change
Request (NPC)
Completed by
CUWS team
NPC Auto- generated
to all appropriate I.M.
depts.
*
If electricity, network
connection or counter
construction needed,
send request
to Plant Ops by
Manager of nsg. unit
CUWS team
contacts nsg. Unit
manager or SSS
dept. for decisions
re: printer set up
All action steps
taken by all parties
contacted by NPC
to prepare for
requested print
capabilities.
Changes must be Tested
before implementation to
confirm complete set up in
all necessary applications.
* See
footnote on
pg.22
3
Testing Printer
After Installation
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Testing team must be qualified and have access to applications to be
tested
Make sure printer has “READY ” display
 Check all “printer correction options”* if printer display doesn’t
read “READY” before calling helpdesk
• *Power on, power line connected to outlet, network cord
connected to outlet and NOT pinched in any way, printer online (display reading READY), paper supply sufficient and not
jammed, toner adequate, printer powered off and back on to
reconnect network…
Test demand print
 Print internet document-go to internet explorer, then click file,
print, ok…
Test all types of print from all applications required to print to installed
printer
4
Troubleshooting:
Unsuccessful Daily Order Sheet Print
D.O.S. NOT
printing in
Batch on a
given
nursing unit.
New
Nursing Unit?
n
y
Contact Help Desk
to verify
VS030BC Database
(Auto-tech team) report
destination has correct
printer listed for the
nursing unit and ask that
print be “rebundled”
y
Printer
workin
g
properl
y?
y
Contact Autotech
team via Help Desk
to add printer to
table
n
n
Check all
“printer
correction
options” if
display doesn’t
read “Ready”
Contact
CUWS team
via Help
Desk for
repairs
*
If failure to print
persists:
every step for
confirmation
of action taken
indicating that print is
still NOT successful
Escalate to Incident
Response Center
via Help Desk
Print still NOT
successful
*
See
glossary
slide #20
5
Troubleshooting:
Unsuccessful EDOCS Print
1. Caller to Help
Desk states unable to
print ANY document
from all choice
within EDOCS
Check Printer correction
options before calling
Help Desk
*
*
See
glossary
slide #20
Check “file,
print” to see
dialogue box
2. Caller to Help Desk
states unable to print from
EDOCS from one of the
possible options,i.e.
eyeglasses, single or
multiple print mode
Escalate to
Incident
Response
Center
via Help Desk
“PD” is an
available
printer
option in
dialogue
box
y
User contacts CUWS
team via Help Desk to
have PD printer option
added
n
Help Desk
contact EDOCS
with information
Print still
NOT Successful
Technical team from
CUWS & EDOCS
correct items on their
side
If failure to print persists:
Revisit every step
for confirmation of action
Taken indicating that print is
still NOT successful
6
Troubleshooting:
Unsuccessful Embosser Print
Embosser
printer
not
Printer
NEW ?
printing
*
CSR submitted by
manager of nsng.
unit adding printer:
requesting
connection to
network for
printer?
y
n
Contact person from
designated
application that
should print to
embosser for
verification that the
printer is set in
application table
y
*
See
glossary slide
#20
y
n
Application contact
sets printer in
application for printing
Contact CUWS team
to check Jet Direct
box & hardware
n
Refer to slide #3 for
guidance on
submitting CSR
If failure to print persists:
revisit every step for
confirmation
of actions taken
indicating that print is
still NOT successful
Escalate to
Incident
Response
Center via Help
Desk
Print still
NOT successful
7
Troubleshooting:
Unsuccessful EPIC Print
EPIC document not
printing from CWS
terminal
*
Notify Help
Desk
Help Desk
contacts MID
Range team
to verify that
terminal is
listed in
database
*
n
See
glossary
slide #20
**
HD contacts
CUWS team
to confirm
CWS is
configured for
EPIC
print
**
CUWS team
corrects terminal
setting to allow
EPIC print
n
y
y
Mid Range team
adds terminal to
database
EPIC has
accurate CWS
ID & location
in required
tables
n
EPIC team adds
CWS to table
y
If failure to print persists:
revisit
every step
for confirmation of action
taken
indicating that print is
still NOT successful
Escalate to
Incident Response
Center via Help Desk
Print still
NOT successful
footnotes:
slide #23
8
Troubleshooting:
Unsuccessful Label Print
Label
printer not
printing
New
Printer?
CSR submitted by
manager of unit
adding printer:
requesting
connection of
network to label
printer?
y
N
n
Refer to slide
#3 for guidance
on submitting
CSR
y
Contact Help Desk to trouble shoot
and then contact person from
designated application that should
print to label printer to verify that the
printer is set in application table
Application contact
sets printer in
application for
printing
Contact CUWS team
to check Jet Direct box
& hardware
If failure to print persists:
CUWS team will contact vendor
and provide a backup printer to
floor until repairs completed
Escalate to
Incident Response
Center via Help Desk
Print still
NOT successful
9
Troubleshooting: Unsuccessful
Daily AM Batch Lab Reqs Print
Daily AM
Batch Lab
Requisitions
NOT printing
on nursing
unit
New Nursing
Unit?
n
y
Contact Help Desk to verify with
AUTOTECH team that DB2
Database has correct printer listed
for the nursing unit & DB2 is
functioning properly
Printer
working
Properl
y?
n
Check all “printer
correction
options” if
display doesn’t
read “Ready
Notify CUWS
team to
repair
*
y
DB2 Database
Autotech team
add printer to
table
Escalate to Incident
Response Center
If failure to print
persists:
Have nursing unit
staff review all AM
lab orders for each
patient and
REPRINT each req.
needed
Print still
NOT successful
*See
glossary
slide #20
10
Troubleshooting:
Unsuccessful Medipac Print
Medipac
document not
printing from
CWS terminal
Help Desk to
contact
CUWS team
to verify that
machine is
configured for
MPAC print
CUWS team adds
workstation to
terminal table
n
y
Contact Help Desk
to further trouble
shoot and verify
with Application
support and Tech
support
Medipac
team verifies
terminal
listed in
application
correctly
n
Medipac team
adds terminal to
application
y
Mainframe
team
verifies
accurate
location
listed in
database
y
If failure to print persists:
revisit every step for
confirmation of actions taken
indicating that print is still NOT
successful
Print still
NOT
successful
n
Mainframe team
adds to print
subsystem
Escalate to Incident
Response Center
via Help Desk
11
Troubleshooting:
Unsuccessful WIZ Print of Demand
Documents: COS,CMR,etc
Designated
Demand
printer
working
properly?
COS / CMR
Not printing
from WIZ
Check all “printer
correction options” if
display doesn’t read
“Ready”
n
*
Contact CUWS
team via Help
Desk for repair
y
Other
demand
documents
(I.e. e-mails)
print okay?
y
* See
Glossary
slide #20
n
Contact Help Desk to
troubleshoot and verify
with CUWS team, if
necessary re: printer
assignment to terminal
CUWS team confirms
that the terminals
reported are set to print
default to designated
demand printer.
Escalate to Incident
Response Center via
Help Desk
Is printer
in
expected
location
for
Demand
Print?
y
Print still
NOT
successful
n
Next Page
If failure to print persists:
revisit every step for
confirmation of actions taken
indicating that print is still
NOT successful
12
Troubleshooting:
Slide #12 Continued
Unsuccessful WIZ Print of Demand Documents:
Prior
y
Page
y
Is printer
in
expected
location
for
Demand
Print ?
n
Unit
leadership
decides to
allow print
documents
to go to
current
location?
y
n
Submit CSR to request
that the CUWS team to
move printer to
expected location or
identify another printer
as the designated
Demand printer
Educate staff
re: location of
demand printer
13
Troubleshooting:
Unsuccessful WIZ Print: Orders ONLY
WIZ Orders
(POS & REQ)
documents not
printing on NURSING
UNIT
Nursin
g unit
NEW?
y
Nursing unit
approved by
Dept of
Finance
y
New
unit set
up in
Medipa
c
y
n
Contact
Finance
Dept.
n
IE, internet
documents
print @
designated
printer
n
y
n
Print
subsyste
m shows
documen
ts
printed?
n
Printe
r is
worki
ng?
y
y
Notify Wiz & CUWS team to
determine if location in their
tables are named EXACTLY the
same
*
See
glossary
slide #20
n
Check all “printer
correction
options” if
display doesn’t
read “Ready”
*
Contact nsg. unit to ensure
printer is “ready”, document
wasn’t picked up accidentally
by someone else.
CUWS & WIZ team
collaborate to ensure
both tables have
accurate location name
**
Escalate to
Incident
Response Center
via Help Desk
Contact
CUWS team
for repair
Contact Mainframe/Technical
team via Help Desk to ensure
accurate location is listed in
database/ print subsystem
If failure to print persists:
revisit every step for
confirmation of action taken
indicating that print is still
NOT successful
Print still
NOT
successful
** Refer to
footnote on
slide #23
14
Troubleshooting:
Unsuccessful Wiz Print:reprint
Requisitions
Other
demand
printer
working
properly
Lab Reprint
reqs. not
printing
Check all “printer
correction options”
if display doesn’t
read “Ready”
n
*
y
CUWS team via Help
Desk confirmed ID of
“Nearest Printer” to
which Reprint Req.
should print.
Is “nearest”
printer also
Demand
Print?
y
Contact
CUWS
team via
Help Desk
for repairs
If failure to print persists:
revisit every step for
Confirmation of action taken
indicating that print
is still NOT successful
n
Educate staff re:
correct destination
for Reprint Reqs.
Escalate via Help
Desk to Incident
Response Center
Print still
NOT successful
*
See
glossary
slide #20
15
Frequently Used Terms:
Glossary
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COS—Abbreviation for WIZ document titled Current Order Sheet
CMR--Abbreviation for WIZ document titled Current Meds &
Results
Demand print Printer chosen by staff on nsg. unit for demand print is set
during the build of the terminal as the default printer for all
demand document printing
E-drain status the Edrained status in VPS can occur anytime the mainframe fails
to send active print jobs to the printer. This could be due to out
of paper conditions, loss of network connectivity, paper jams,
configuration errors, or anything else that causes the printer to
become unavailable when the mainframe is trying to route print
to the printer. * see footnotes slide #23.
16
Glossary Continued:
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HIP monitor
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The HIP monitor is a utility that resides on the VUMCPORTAL server and
monitors all critical printers
If one of these printers encounters a problem, the HIP monitor will display
the printer ID in “the printers needing an intervention window” at the top
of the HIP monitor screen
The “Monitor” will also receive an audio alert stating "please check your
printer monitor“ The Help Desk then notifies appropriate staff.
This audio alert will only be announced once for each occurrence (HIP
monitor is planned for replacement by service desk soon)
This “Monitor” resides on & is monitored by the Help Desk. The Help Desk
notifies the unit impacted
The HIP Monitor is not integrated with the VPS system on the Mainframe
& may not alert the Help Desk to all VPS “e-drain” status errors.
17
Glossary Continued:
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IRC-Incident Response Center Escalation process via help desk to which unresolved
problems should be routed
Logical printer table

PRTVLOCT (see WIZ location tables) orders printer location table
created by CUWS team to correlate printer ID to print destination
table in WIZ
MPAC location table—
 Table (YALOC) which contains all approved location
codes where patients can be bedded within the inpatient
and outpatient procedural areas
 Used for patient tracking of admit,discharge, transfer
18
Glossary:continued
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Nearest printer table

based on the terminal location code table
(VTMVTRMT) which drives where WIZ prints reprinted
reqs;This table is maintained by CUWS team
Network printer change request (NPC)
Web based process for LAN Managers or CUWS
Specialists to communicate and request printer changes
from their responsible areas to the various Informatics
Center departments required to enable to device to
print the required user application printouts. This web
based application can be accessed @
https://trutto.mc.vanderbilt.edu/ncs/
19
Glossary Continued:
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POS—Abbreviation for WIZ document titled Physician Order Sheet
Printer correction options

Power cord plugged in, power printer off & on to reconnect
network to printer, network cord is connected to back of printer
and NOT pinched, printer on-line (display reading READY), paper
supply sufficient and not jammed, toner adequate…
Print Sub-system
CICSPAC2-a Mainframe based CICS (customer Information
Control System) application developed in-house which identifies
each document sent to any networked printer by date, time &
content of document
20
Glossary Continued:


REQ– Abbreviation for WIZ document titled Lab
Requisition
WIZ location table—

PRTVLOCT (orders printer location tables):
• U$HIPRINT(nursing unit WIZ printers)
• U$DPPRINT (departmental WIZ printers, I.E. ECHO
lab)
• WIZ uses these tables to match orders printing to
patient (Medipac) location for accurate print of
automatically generated documents to correct pt.
care location *Refer to slide #23 for further detail.
21
* Footnotes:
 Slide #2--* the qualifiers for installation of a
CUWS printer are: there must be a CUWS
workstation involved.

If there is an existing NON- CUWS printer in place,
when it becomes a CUWS printer, the CUWS team then
is responsible for the maintenance and life-cycling of
that printer.
 Slide # 7—Help Desk has access to allow the
printer to be pinged, restart printer queues, clear
printer queues, etc….
22
* Footnotes: Continued
 Slide # 14 & 21—Within Wiz Order, there is a
matching table that maps beds to printer names in
U$HIPRINT. There's another table that maps units
and/or workstations to label printers (via their
hostname/IP address). Requisitions to
departments (mapping orderable department/sub
department to U$DPPRNT printer name) are hard
coded.
 Slide # 16– See Slide # 17 for description of
term E-Drain
23