Please Contact: Mary Howard
Please email: mary.howard@north-norfolk.gov.uk Please Direct Dial on: 01263 516047
Committee Administrator: Emma Denny: emma.denny@north-norfolk.gov.uk
21 February 2011
A meeting of the Overview and Scrutiny Committee of North Norfolk District Council will be held
in the Council Chamber at the Council Offices, Holt Road, Cromer on Wednesday 02 March
2011 at 9.30a.m.
At the discretion of the Chairman, a short break will be taken after the meeting has been running
for approximately one and a half hours. Coffee will be available in the staff restaurant at 9.30 a.m.
and at the break.
Members of the public who wish to ask a question or speak on an agenda item are requested to
arrive at least 15 minutes before the start of the meeting. It will not always be possible to
accommodate requests after that time. This is to allow time for the Committee Chair to rearrange
the order of items on the agenda for the convenience of members of the public. Further information
on the procedure for public speaking can be obtained from Democratic Services, Tel: 01263
516047, Email: democraticservices@north-norfolk.gov.uk
Tony Ing
Strategic Director - Information
To: Mrs S A Arnold, Mr R Combe, Mrs H Eales, Mr B J Hannah, Mr P W High, Mrs B McGoun, Mrs
J Moss, Mr J H Perry-Warnes, Mr N P Ripley, Mrs A C Sweeney, Mrs J Trett and Mrs C M Wilkins
All other Members of the Council for information.
Members of the Management Team, appropriate Officers, Press and Public.
If you have any special requirements in order to attend this
meeting, please let us know in advance
If you would like any document in large print, audio, Braille, alternative
format or in a different language please contact us.
Chief Executive: Philip Burton Deputy Chief Executive Sheila Oxtoby Strategic Directors: Nick Baker, Steve
Blatch, Sheila Oxtoby & Tony Ing Tel 01263 513811 Fax 01263 515042 Minicom 01263 516005
Email districtcouncil@north-norfolk.gov.uk Web site northnorfolk.org
AGENDA
1.
TO RECEIVE APOLOGIES FOR ABSENCE
2.
SUBSTITUTES
3.
PUBLIC QUESTIONS
To receive questions from the public, if any
4.
MINUTES
(attached p.1)
(9.30 – 9.35)
To approve as correct records, the minutes of the meeting of the Overview and Scrutiny
Committee held on 14 December 2010.
5.
ITEMS OF URGENT BUSINESS
To determine any other items of business which the Chairman decides should be
considered as a matter of urgency pursuant to Section 100B(4)(b) of the Local Government
Act 1972.
6.
DECLARATIONS OF INTEREST
Members are asked at this stage to declare any interests that they may have in any of the
following items on the agenda. The Code of Conduct for Members requires that
declarations include the nature of the interest and whether it is a personal or prejudicial
interest.
7.
FUEL POVERTY SCRUTINY REVIEW
(attached – p.9)
(9.35 – 10.00)
Summary:
This report provides an overview of fuel poverty in the District.
Conclusions:
Recommendations:
1. Members approve the commencement of the pilot
project outlined in section 7.
2. A progress report is brought back to Overview and
Scrutiny in October 2011.
Cabinet member(s):
Clive Stockton / Eric
Seward
Contact Officer, telephone
number, and e-mail:
Ward(s) affected:
Stalham area initially
Ming.chang@north-norfolk.gov.uk 01263 516237
Helen.dixon@north-norfolk.gov.uk 01236 516271
8.
BUSINESS SUPPORT
(10.00 – 10.25)
An oral presentation by Robin Smith, Economic and Tourism Development Manager and
John Morgan, North Norfolk Learning and Skills Project Manager
9.
10.
CUSTOMER COMPLIMENTS, COMPLAINTS AND SUGGESTIONS MONITORING
REPORT
(attached – p.22)
(Appendix A – p.25)
(10.25 – 10.45)
Summary:
This report provides Members with an overview of customer
compliments, complaints and suggestions received by the
organisation during the period 1st December 2010 and 31st
January 2011 along with an overview of recent and forthcoming
related activities.
Conclusions:
The report has shown that complaints acknowledged year on
year have remained at 100% and complaints responded to
within timescale are at 73%.
Recommendations:
It is recommended that Members note the contents of this
report.
Cabinet member(s):
Cllr. Graham Jones
Ward(s) affected:
All
Contact Officer
telephone number,
and e-mail:
Estelle Packham – Customer Services Manager
Extension: 6079
Email: estelle.packham@north-norfolk.gov.uk
Jane Wisson – Customer Services Team Leader
Extension: 6096
Email: jane.wisson@north-norfolk.gov.uk
REVIEW OF SINGLE DEVELOPMENT CONTROL COMMITTEE SYSTEM
(attached - p.30)
(Appendix B – p. 32)
(11.00 -11.25)
Summary:
This report reviews the operation of the Development Control
Committee since the move to a single Committee as required by
Council in approving the revised arrangements in April 2010
Recommendations:
In the interests of the continuing efficiency of service
delivery, it is recommended to Council that it retains the
single Development Control Committee structure
comprising approximately 14 Members (depending on
political balance) with effect from May 2011.
Cabinet member(s):
Councillor Virginia Gay
Contact Officer, telephone
number, and e-mail:
Ward(s) affected:
All
Steve Oxenham, Head of Planning and Building Control
Ext 6135 ;
email steve.oxenham@north-norfolk.gov.uk
11.
HEALTH STRATEGY UPDATE
(11.25 – 11.45)
To receive an oral update.
12.
OVERVIEW AND SCRUTINY UPDATE
(attached - p.33)
(Appendix C – p. 35) (Appendix D – p.39) (Appendix E – p.40)
(11.45 – 12.00)
13.
Summary:
This report updates the Committee on progress with topics in its
agreed work programme (attached at Appendix C) and invites
Members to identify any arising items for future meetings. The
Scrutiny Committee’s working style and role is attached at
Appendix D.
Conclusions:
That progress is being made in some areas, others need to be
monitored and opportunities for scrutiny should be discussed.
Recommendations:
That Members should consider any follow-up actions required
on these topics.
Cabinet member(s):
Ward(s) affected:
All
All
Contact Officer,
telephone number,
and e-mail:
Mary Howard, 01263 516047, mary.howard@northnorfolk.gov.uk
EXCLUSION OF THE PRESS AND PUBLIC
To pass the following resolution, if necessary:
“That under Section 100A(4) of the Local Government Act 1972 the press and public be
excluded from the meeting for the following items of business on the grounds that they
involve the likely disclosure of exempt information as defined in paragraph 7C of Part I of
Schedule 12A (as amended) to the Act.”
14.
TO CONSIDER ANY EXEMPT MATTERS ARISING FROM CONSIDERATION OF THE
PUBLIC BUSINESS OF THE AGENDA