Please Contact: Mary Howard Please email: mary.howard@north-norfolk.gov.uk Please Direct Dial on: 01263 516047 Committee Administrator: Emma Denny: emma.denny@north-norfolk.gov.uk 09 September 2011 A meeting of the Overview and Scrutiny Committee of North Norfolk District Council will be held in the Council Chamber at the Council Offices, Holt Road, Cromer on Tuesday 20 September 2011 at 9.30a.m. K Please note change of day At the discretion of the Chairman, a short break will be taken after the meeting has been running for approximately one and a half hours. Coffee will be available in the staff restaurant at 9.30 a.m. and at the break. Members of the public who wish to ask a question or speak on an agenda item are requested to arrive at least 15 minutes before the start of the meeting. It will not always be possible to accommodate requests after that time. This is to allow time for the Committee Chair to rearrange the order of items on the agenda for the convenience of members of the public. Further information on the procedure for public speaking can be obtained from Democratic Services, Tel: 01263 516047, Email: democraticservices@north-norfolk.gov.uk Philip Burton Chief Executive To: Mrs A Claussen-Reynolds, Mrs A Green, Mr B Jarvis, Mr P Moore, Mr J H Perry-Warnes, Mr R Reynolds, Mr E Seward, Mr B Smith, Mr R Smith, Mr P Terrington, Mr G Williams and Mr R Wright All other Members of the Council for information. Members of the Management Team, appropriate Officers, Press and Public. If you have any special requirements in order to attend this meeting, please let us know in advance If you would like any document in large print, audio, Braille, alternative format or in a different language please contact us. Chief Executive: Philip Burton Deputy Chief Executive Sheila Oxtoby Strategic Directors: Nick Baker, Steve Blatch & Tony Ing Tel 01263 513811 Fax 01263 515042 Minicom 01263 516005 Email districtcouncil@north-norfolk.gov.uk Web site northnorfolk.org AGENDA 1. TO RECEIVE APOLOGIES FOR ABSENCE 2. SUBSTITUTES 3. PUBLIC QUESTIONS To receive questions from the public, if any 4. MINUTES (attached - p.1) (9.30 – 9.35) To approve as correct records, the minutes of the meeting of the Overview and Scrutiny Committee held on 20 July 2011. 5. ITEMS OF URGENT BUSINESS To determine any other items of business which the Chairman decides should be considered as a matter of urgency pursuant to Section 100B(4)(b) of the Local Government Act 1972. 6. DECLARATIONS OF INTEREST Members are asked at this stage to declare any interests that they may have in any of the following items on the agenda. The Code of Conduct for Members requires that declarations include the nature of the interest and whether it is a personal or prejudicial interest. 7. PETITIONS FROM MEMBERS OF THE PUBLIC To consider any petitions received from members of the public. 8. CONSIDERATION OF ANY MATTER REFERRED TO THE COMMITTEE BY A MEMBER To consider any requests made by non-executive Members of the Council, and notified to the Monitoring Officer with seven clear working days notice, to include an item on the agenda of the Overview and Scrutiny Committee. 9. RESPONSES OF THE COUNCIL OR THE CABINET TO THE COMMITTEE’S REPORTS OR RECOMMENDATIONS To consider any responses of the Council or the Cabinet to the Committee’s reports or recommendations. 10. THE FORWARD PLAN To discuss the Forward Plan and its Work Programme. (attached – page 11) 11. AFFORDABLE HOUSING PROGRAMME (Briefing Paper attached p. 13) (Appendix A, attached p. 19) (Appendix B, attached p. 20) (9.40 – 10.30) A presentation on the delivery of the Council’s affordable housing programme. (Source: Nicola Turner, Ext. 6222, Nicola.turner@north-norfolk.gov.uk) 12. OVERVIEW AND SCRUTINY UPDATE (attached, p. 21) (Appendix C, attached p. 24) (Appendix D, attached p.30) (Appendix E, attached p. 31) (Appendix F, attached p. 34) (10.30 – 11.00) Summary: This report updates the Committee on progress with topics in its agreed work programme (attached at Appendix C) and invites Members to identify any arising items for future meetings. The Scrutiny Committee’s working style and role is attached at Appendix D. Conclusions: That progress is being made in some areas, others need to be monitored and opportunities for scrutiny should be discussed. Recommendations: 1. That Members should consider any follow-up actions required on these topics. 2. To appoint four Members to the Joint Time and Task Limited Panel to review public transport in the North Norfolk and Broadland districts. Cabinet Member(s) Ward(s) affected Mr T J FitzPatrick All Contact Officer, telephone number and email: Mary Howard, Democratic Services Team Leader, Tel.01263 516047, mary.howard@north-norfolk.gov.uk 13. BUDGET MONITORING 2011/12 – PERIOD 4 (Cabinet Agenda – 05 September 2011, p. 18) (Appendix A, Cabinet Agenda p.29; Appendix B, p.30; Appendix C, p.32; Appendix D, p.36) (11.15 – 11.45) Summary: This report presents the budget monitoring position for the revenue account and capital programme to the end of period 4 (31 July 2011) and also includes a review of the current capital programme. Conclusions: The overall position at the end of July 2011 is showing an underspend for the current financial year. The overall financial position will be considered in further detail over the coming months as work on the future budgets and funding the grant cuts is undertaken. Recommendations: It is recommended that: 1) Cabinet note the contents of the report and the revenue account forecast for the current financial year; 2) That Cabinet note the current position on the 2011/12 capital programme and approve the amendments in relation to the amalgamation of a number of capital budgets and the removal of 2 schemes as detailed within section 7 of the report. Cabinet member(s): All Contact Officer, telephone number, and e-mail: 14. Ward(s) affected: All Duncan Ellis, Acting Financial Services Manager, 01263 516330, Duncan.Ellis@north-norfolk.gov.uk ANIMAL CONTROL (Briefing Paper attached p. 36) (11.45 – 12.15) A briefing on the role of the Animal Control Team and the services they provide . (Source: Mark Whitmore, Ext. 6206, mark.whitmore@north-norfolk.gov.uk) 15. CUSTOMER COMPLAINTS, COMPLIMENTS AND SUGGESTIONS (attached - p. 40) (Appendix G, attached p. 43) (12.15 – 12.45) Summary: This report provides Members with an overview of customer compliments, complaints and suggestions received by the organisation during the period 1 February 2011 and 31 July 2011 along with an overview of recent and forthcoming related activities. Conclusions: The report shows that complaints acknowledged have remained at 100% and complaints responded to within timescale have increased from 73% to 91% since the last report to Overview and Scrutiny Committee (March 2011). Recommendations: It is recommended that Members note the contents of this report. Cabinet member(s): Cllr. Tom FitzPatrick Contact Officer, telephone number, and e-mail: Ward(s) affected: All Estelle Packham – Customer Services Manager Extension: 6079 Email: estelle.packham@north-norfolk.gov.uk Jane Wisson – Customer Services Team Leader Extension: 6096 Email: jane.wisson@north-norfolk.gov.uk 16. EXCLUSION OF THE PRESS AND PUBLIC To pass the following resolution, if necessary: “That under Section 100A(4) of the Local Government Act 1972 the press and public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information as defined in paragraph 7C of Part I of Schedule 12A (as amended) to the Act.” 17. TO CONSIDER ANY EXEMPT MATTERS ARISING FROM CONSIDERATION OF THE PUBLIC BUSINESS OF THE AGENDA