Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2004
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2002, 2003, and 2004 semesters.
197 surveys were returned by Faculty, Staff and Administration in Spring 2002; 194 in Spring 2003, and 194 in Spring 2004.
Spring 2004 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the President
Office of Planning & Institutional Research
Office of the Senior V.P. for Academic Affairs
Admissions Office
Library
Circulation/Reserve
Reference
Interlibrary Loan
Registrar's Office
Drexel Center
Office of the Dean, Arts & Sciences
Office of the Dean, Graduate School
Graduate Placement (GradStar)
Office of the Dean, College of Pharmacy
Office of Senior V.P. for Resource Development
Sponsored Programs & Resource Development
Title III
Office of V.P. for Institutional Advancement
Alumni Affairs
Development/Fundraising
Public Affairs & Communications
*** indicates not evaluated that year
EFFICIENCY
2004
2003
2002
2004
2003
2002
3.25
3.32
3.18
3.14
3.15
2.98
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
3.47 107
3.36 75
3.37 94
3.39 84
3.40 93
3.40 57
3.39 46
3.44 45
3.43 107
3.26 66
3.21 99
3.29 42
3.35 43
2.97 58
3.12 34
3.17 48
3.23 35
3.17 52
3.34 53
3.30 47
3.35 57
3.56
3.54
3.43
3.33
3.50
3.49
3.53
3.65
3.26
3.41
3.17
3.45
3.45
3.14
***
3.54
***
3.49
3.46
3.51
3.42
3.52
3.49
3.39
3.20
3.45
***
***
***
3.18
3.38
3.08
3.28
3.37
3.20
***
3.30
***
3.15
3.25
3.20
3.39
3.49 112
3.27 79
3.33 98
3.28 87
3.29 99
3.37 62
3.30 50
3.43 47
3.21 116
3.25 69
3.27 100
3.18 44
3.20 44
2.97 59
3.11 35
3.12 50
3.31 36
3.09 54
3.18 56
3.26 50
3.12 59
3.56
3.45
3.40
3.39
3.33
3.39
3.43
3.46
3.01
3.19
3.30
3.40
3.27
2.97
***
3.26
***
3.38
3.33
3.30
3.21
3.48
3.34
3.29
3.13
3.24
***
***
***
2.81
3.27
3.21
3.16
3.18
3.14
***
3.10
***
2.84
3.11
3.00
3.12
Page 1 of 3
117
90
124
83
111
75
58
48
136
46
118
49
53
59
***
78
***
45
41
41
65
112
94
109
88
120
***
***
***
123
60
115
47
54
65
***
69
***
55
53
51
80
117
92
124
85
115
77
60
50
142
48
119
48
55
60
***
80
***
45
43
43
67
112
94
115
92
125
***
***
***
129
63
117
49
56
69
***
68
***
56
55
51
83
Office of Planning Institutional Research—March 3, 2004
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2004
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2002, 2003, and 2004 semesters.
197 surveys were returned by Faculty, Staff and Administration in Spring 2002; 194 in Spring 2003, and 194 in Spring 2004.
Spring 2004 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the Senior V.P. for Administration
Accounts Payable
Cashier
Credit Union
Financial Aid Office
Grants & Contracts Accounting
Human Resources
Payroll
Receiving
Requisitions & Purchase Orders
Student Accounts
Work Study Office
Office of Auxiliary and Support Services
Bookstore (Barnes & Noble)
Document Center (Xerox)
Food Services (Sodexho)
Post Office
Office of Facility Planning & Management
Central Plant (heating/air conditioning services)
Physical Plant (movers/plumbing/carpenters, etc.)
Housekeeping (Jani King)
Office of Technology Administration (OTA)
Desk Top Support
Help Desk
Switchboard
*** indicates not evaluated that year
EFFICIENCY
2004
2003
2002
2004
2003
2002
3.25
3.32
3.18
3.14
3.15
2.98
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
3.54
3.14
3.46
3.47
2.96
3.42
3.39
3.36
3.14
3.02
3.31
3.07
***
3.27
3.20
3.14
2.92
3.35
3.09
2.89
3.02
3.35
3.44
3.30
2.69
3.36
2.98
3.45
3.33
2.95
3.32
3.37
3.12
3.02
2.75
3.04
3.05
***
3.32
2.98
2.90
3.04
3.14
2.86
2.93
2.96
3.19
3.28
3.09
2.59
3.31
2.84
3.26
3.52
2.79
3.05
3.26
3.10
3.06
2.63
3.16
3.17
3.27
3.13
3.02
2.78
3.02
2.89
2.67
2.81
2.65
3.16
3.01
2.94
2.75
3.34
2.71
3.28
3.51
2.77
3.06
3.14
3.24
2.91
2.70
3.24
2.91
***
2.87
3.04
2.99
2.95
3.04
2.58
2.60
2.56
3.16
3.26
3.09
2.70
3.18
2.61
3.19
3.32
2.78
2.91
3.09
3.00
2.84
2.39
2.96
2.91
***
2.91
2.73
2.59
2.91
2.81
2.41
2.50
2.60
2.79
2.88
2.77
2.65
3.44
2.99
3.43
3.47
2.86
3.24
3.40
3.13
3.26
2.95
3.22
3.16
3.29
3.33
3.16
2.98
3.03
3.11
2.94
3.08
2.90
3.25
3.21
3.18
2.81
48
87
127
86
72
59
141
80
74
76
54
56
45
100
95
97
91
53
79
84
109
61
72
106
72
Page 2 of 3
56
78
127
87
56
66
150
83
80
66
42
46
***
130
103
69
109
55
74
87
104
133
78
123
62
75
102
134
91
77
66
151
82
97
79
48
56
***
125
100
93
112
66
94
98
131
145
40
123
78
51
91
135
96
76
63
150
83
77
79
57
59
49
105
101
104
97
56
85
89
116
63
77
112
76
56
80
133
88
56
69
154
86
85
71
42
46
***
134
105
72
115
56
79
92
109
139
82
127
66
76
106
139
93
83
69
157
86
101
82
49
58
***
130
105
98
116
70
98
104
137
149
42
130
81
Office of Planning Institutional Research—March 3, 2004
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2004
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2002, 2003, and 2004 semesters.
197 surveys were returned by Faculty, Staff and Administration in Spring 2002; 194 in Spring 2003, and 194 in Spring 2004.
Spring 2004 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the V.P. for Student Services
Campus Activities
Campus Ministry
Campus Police
Career Services
Counseling & Wellness Center
Residential Life (Housing)
Student Center Management
Student Health
*** indicates not evaluated that year
EFFICIENCY
2004
2003
2002
2004
2003
2002
3.25
3.32
3.18
3.14
3.15
2.98
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
3.09 54
3.06 52
3.52 64
3.40 115
3.39 49
3.52 65
3.21 47
3.31 39
3.48 66
3.10
3.17
3.62
3.31
3.54
3.74
3.04
3.41
3.55
3.22
3.20
3.47
3.07
3.35
3.59
2.87
3.40
3.29
3.12 58
3.07 58
3.43 67
3.28 124
3.35 52
3.38 71
3.09 53
3.33 43
3.41 71
2.96
3.04
3.56
3.21
3.43
3.65
2.93
3.40
3.48
3.12
3.00
3.31
2.84
3.25
3.42
2.70
3.33
3.11
Page 3 of 3
52
47
53
122
46
65
46
29
58
72
49
66
132
63
70
52
35
55
52
49
54
126
47
66
46
30
58
77
50
65
140
64
73
54
39
55
Office of Planning Institutional Research—March 3, 2004