Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2003
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2001, 2002, and 2003 semesters.
189 surveys were returned by Faculty, Staff and Administration in Spring 2001; 197 in Spring 2002, and 194 in Spring 2003.
Spring 2003 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the President
Office of Planning, Institutional Research, Title III
Office of the V.P. for Academic Affairs
Admissions Office
Library
Circulation/Reserve
Reference
Interlibrary Loan
Registrar's Office
Drexel Center
Office of Sponsored Programs
Office of the Dean, Arts & Sciences
Office of the Dean, Graduate School
Graduate Placement (GradStar)
Office of the Dean, College of Pharmacy
Office of V.P. for Institutional Advancement
Alumni Affairs
Development/Fundraising
Public Affairs & Communications
*** indicates not evaluated that year
EFFICIENCY
2003
2002
2001
2003
2002
2001
3.32
3.18
3.14
3.15
2.98
2.95
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
3.52
3.49
3.39
3.20
3.45
***
***
***
3.18
3.38
3.30
3.08
3.28
3.37
3.20
3.15
3.25
3.20
3.39
3.37
3.31
3.33
3.22
***
***
***
***
3.16
3.18
3.27
3.17
3.21
***
3.10
3.13
3.07
***
3.30
3.56
3.45
3.40
3.39
3.33
3.39
3.43
3.46
3.01
3.19
3.26
3.30
3.40
3.27
2.97
3.38
3.33
3.30
3.21
3.48
3.34
3.29
3.13
3.24
***
***
***
2.81
3.27
3.10
3.21
3.16
3.18
3.14
2.84
3.11
3.00
3.12
3.36
3.24
3.15
3.22
***
***
***
***
2.80
3.04
3.00
3.18
3.14
***
3.04
2.97
3.00
***
3.12
3.56
3.54
3.43
3.33
3.50
3.49
3.53
3.65
3.26
3.41
3.54
3.17
3.45
3.45
3.14
3.49
3.46
3.51
3.42
117
90
124
83
111
75
58
48
136
46
78
118
49
53
59
45
41
41
65
Page 1 of 3
112
94
109
88
120
***
***
***
123
60
69
115
47
54
65
55
53
51
80
114
62
120
86
***
***
***
***
129
60
64
107
53
***
68
60
56
***
80
117
92
124
85
115
77
60
50
142
48
80
119
48
55
60
45
43
43
67
112
94
115
92
125
***
***
***
129
63
68
117
49
56
69
56
55
51
83
118
67
125
92
***
***
***
***
134
67
67
112
57
***
72
63
61
***
83
Office of Planning Institutional Research—May 5, 2003
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2003
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2001, 2002, and 2003 semesters.
189 surveys were returned by Faculty, Staff and Administration in Spring 2001; 197 in Spring 2002, and 194 in Spring 2003.
Spring 2003 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the V.P. for Finance and Administration
Accounts Payable
Bookstore
Cashier
Credit Union
Document Center (Xerox)
Financial Aid Office
Food Services (Sodexho)
Grants & Contracts Accounting
Human Resources
Payroll
Post Office
Receiving
Requisitions & Purchase Orders
Student Accounts
Work Study Office
Office of Information Technology Center (ITC)
Desk Top Support
Help Desk
Switchboard
Office of Facility Planning & Management
Central Plant (heating/air conditioning services)
Physical Plant (movers/plumbing/carpenters, etc.)
Housekeeping (Jani King)
*** indicates not evaluated that year
EFFICIENCY
2003
2002
2001
2003
2002
2001
3.32
3.18
3.14
3.15
2.98
2.95
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
3.36
2.98
3.32
3.45
3.33
2.98
2.95
2.90
3.32
3.37
3.12
3.04
3.02
2.75
3.04
3.05
3.19
3.28
3.09
2.59
3.14
2.86
2.93
2.96
3.38
2.95
3.24
3.31
3.24
3.17
2.84
3.15
3.24
3.26
2.95
2.89
3.02
2.87
2.83
2.92
3.20
***
***
2.55
3.13
2.95
2.71
3.08
3.34
2.71
2.87
3.28
3.51
3.04
2.77
2.99
3.06
3.14
3.24
2.95
2.91
2.70
3.24
2.91
3.16
3.26
3.09
2.70
3.04
2.58
2.60
2.56
3.18
2.61
2.91
3.19
3.32
2.73
2.78
2.59
2.91
3.09
3.00
2.91
2.84
2.39
2.96
2.91
2.79
2.88
2.77
2.65
2.81
2.41
2.50
2.60
3.17
2.58
2.84
3.08
3.29
2.77
2.73
3.03
3.06
2.89
2.90
2.85
2.85
2.40
2.58
2.86
2.82
***
***
2.49
2.80
2.66
2.49
2.76
3.54
3.14
3.27
3.46
3.47
3.20
2.96
3.14
3.42
3.39
3.36
2.92
3.14
3.02
3.31
3.07
3.35
3.44
3.30
2.69
3.35
3.09
2.89
3.02
56
78
130
127
87
103
56
69
66
150
83
109
80
66
42
46
133
78
123
62
55
74
87
104
Page 2 of 3
75
102
125
134
91
100
77
93
66
151
82
112
97
79
48
56
145
40
123
78
66
94
98
131
81
100
123
138
90
112
57
101
74
157
87
105
92
75
40
38
148
***
***
86
60
79
104
121
56
80
134
133
88
105
56
72
69
154
86
115
85
71
42
46
139
82
127
66
56
79
92
109
76
106
130
139
93
105
83
98
69
157
86
116
101
82
49
58
149
42
130
81
70
98
104
137
87
105
134
144
95
117
63
109
80
157
96
110
100
81
45
44
157
***
***
94
65
89
116
132
Office of Planning Institutional Research—May 5, 2003
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2003
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2001, 2002, and 2003 semesters.
189 surveys were returned by Faculty, Staff and Administration in Spring 2001; 197 in Spring 2002, and 194 in Spring 2003.
Spring 2003 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the V.P. for Student Services
Campus Activities
Campus Ministry
Campus Police
Career Services
Counseling & Wellness Center
Residential Life (Housing)
Student Center Management
Student Health
*** indicates not evaluated that year
EFFICIENCY
2003
2002
2001
2003
2002
2001
3.32
3.18
3.14
3.15
2.98
2.95
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
N = 194
# of
Mean Resp.
N = 197
# of
Mean Resp.
N = 189
# of
Mean Resp.
3.10 52
3.17 47
3.62 53
3.31 122
3.54 46
3.74 65
3.04 46
3.41 29
3.55 58
3.22
3.20
3.47
3.07
3.35
3.59
2.87
3.40
3.29
3.14
3.15
3.42
2.99
3.38
3.55
3.05
3.31
3.21
2.96 52
3.04 49
3.56 54
3.21 126
3.43 47
3.65 66
2.93 46
3.40 30
3.48 58
3.12
3.00
3.31
2.84
3.25
3.42
2.70
3.33
3.11
3.03
2.80
3.27
2.89
3.18
3.33
2.57
3.14
3.12
Page 3 of 3
72
49
66
132
63
70
52
35
55
80
41
60
133
55
69
40
32
63
77
50
65
140
64
73
54
39
55
86
45
67
142
60
75
47
37
69
Office of Planning Institutional Research—May 5, 2003