Xavier University of Louisiana
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 1998, 2000, 2001,
and 2002 semesters.
269 surveys were returned in Spring 2000; 189 in Spring 2001; 197 in Spring 2002.
Spring 2002 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
2002
2001
2000
2002
2001
2000
AVERAGE
3.18
3.14
3.21
2.98
2.95
3.03
OFFICE
N = 197
N = 189
N=269
N = 197
N = 189
N=269
Office of the President
Planning Office, Institutional Research and Title III
Office of the VPAA
Admissions Office
Library
Office of the Dean, A & S
Office of the Dean, Grad School
Graduate Placement (GradStar)
Office of the Dean, Pharmacy
Drexel Center
Registrar's Office
Office of Sponsored Programs
Office of the VP for Finance and Administration
Accounts Payable
Bookstore
Cashier
Credit Union
Xerox Document Center
Financial Aid Office
Food Services (2002: Sodexho ; 2000-01: Fine Host )
Grants & Contracts Accounting
*** indicates not evaluated that year
EFFICIENCY
Mean
# of
Resp
3.52
112
3.49
94
3.39
109
3.20
88
3.45
120
3.08
115
3.28
47
3.37
54
3.20
65
3.38
60
3.18
123
3.30
69
3.36
75
2.98
102
3.32
125
3.45
134
3.33
91
2.98
100
2.95
77
2.90
93
3.32
66
Mean
3.37
3.31
3.33
3.22
***
3.17
3.21
***
3.10
3.18
3.16
3.27
3.38
2.95
3.24
3.31
3.24
3.17
2.84
3.15
3.24
# of
Resp
Mean
# of
Resp.
114
62
120
86
***
107
53
***
68
60
129
64
81
100
123
138
90
112
57
101
74
3.47
3.45
3.45
3.32
***
3.47
3.30
***
3.37
3.33
3.44
***
3.5
3.01
3.31
3.37
3.41
3.21
3.12
3.14
3.21
161
99
184
123
***
159
69
***
86
88
178
***
130
137
177
183
128
136
95
127
108
Office of Planning and Institutional Research
Mean
# of
Resp
3.48
112
3.34
94
3.29
115
3.13
92
3.24
125
3.21
117
3.16
49
3.18
56
3.14
69
3.27
63
2.81
129
3.10
68
3.18
76
2.61
106
2.91
130
3.19
139
3.32
93
2.73
105
2.78
83
2.59
98
2.91
69
Mean
3.36
3.24
3.15
3.22
***
3.18
3.14
***
3.04
3.04
2.80
3.00
3.17
2.58
2.84
3.08
3.29
2.77
2.73
3.03
3.06
# of
Resp
Mean
# of
Resp.
118
67
125
92
***
112
57
***
72
67
134
67
87
105
134
144
95
117
63
109
80
3.54
3.37
3.37
3.26
***
3.31
3.24
***
3.10
3.22
3.23
***
3.33
2.59
2.88
3.10
3.47
2.88
3.06
3.10
3.02
162
103
188
129
***
166
74
***
92
97
184
***
132
145
188
192
136
145
99
134
109
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COURTESY
2001
2000
2002
2001
2000
AVERAGE
3.18
3.14
3.21
2.98
2.95
3.03
OFFICE
N = 197
N = 189
N=269
N = 197
N = 189
N=269
Human Resources Office
Payroll
Post Office
Receiving
Requisitions & Purchase Orders
Student Accounts
Work Study Office
Office of VP for Institutional Advancement (Dev.)
Alumni Affairs
Development/Fundraising
Public Affairs and Communications
Information Technology Services
Desk Top Support
Help Desk
Switchboard
Office of the VP for Student Services
Campus Ministry
Campus Police
Career Services
Counseling Center
Intercollegiate Athletics
Recreational Sports (Intramurals)
Residential Life
Campus (Student) Activities
Student Center Management
Student Health Services
Facility Planning
Central Plant
Housekeeping (Jani King)
Physical Plant (movers/plumbing/carpenters, etc.)
*** indicates not evaluated that year
EFFICIENCY
2002
Mean
# of
Resp
3.37
151
3.12
82
3.04
112
3.02
97
2.75
79
3.04
48
3.05
56
3.15
55
3.25
53
3.20
51
3.39
80
3.19
145
3.28
40
3.09
123
2.59
78
3.22
72
3.47
66
3.07
132
3.35
63
3.59
70
3.10
40
2.89
27
2.87
52
3.20
49
3.40
35
3.29
55
3.14
66
2.86
94
2.96
131
2.93
98
Mean
# of
Resp
Mean
# of
Resp.
3.26
2.95
2.89
3.02
2.87
2.83
2.92
3.13
3.07
***
3.30
3.20
***
***
2.55
3.14
3.42
2.99
3.38
3.55
3.16
2.87
3.05
3.15
3.31
3.21
3.13
2.95
3.08
2.71
157
87
105
92
75
40
38
60
56
***
80
148
***
***
86
80
60
133
55
69
32
23
40
41
32
63
60
79
121
104
3.08
2.79
3.02
3.28
2.95
2.92
3.18
3.42
3.27
***
3.47
2.94
***
***
2.58
3.12
3.65
3.08
3.53
3.49
3.13
3.07
3.04
3.07
3.29
3.24
2.93
2.87
3.05
2.79
205
155
149
115
115
83
83
71
62
***
107
207
***
***
120
122
118
192
80
97
47
27
51
54
49
91
92
111
175
152
Office of Planning and Institutional Research
Mean
# of
Resp
3.09
157
3.00
86
2.91
116
2.84
101
2.39
82
2.96
49
2.91
58
2.84
56
3.11
55
3.00
51
3.12
83
2.79
149
2.88
42
2.77
130
2.65
81
3.12
77
3.31
65
2.84
140
3.25
64
3.42
73
2.90
40
2.86
28
2.70
54
3.00
50
3.33
39
3.11
55
2.81
70
2.41
98
2.60
137
2.50
104
Mean
# of
Resp
Mean
# of
Resp.
2.89
2.90
2.85
2.85
2.40
2.58
2.86
2.97
3.00
***
3.12
2.82
***
***
2.49
3.03
3.27
2.89
3.18
3.33
3.03
2.70
2.57
2.80
3.14
3.12
2.80
2.66
2.76
2.49
157
96
110
100
81
45
44
63
61
***
83
157
***
***
94
86
67
142
60
75
36
27
47
45
37
69
65
89
132
116
2.69
2.65
2.85
3.08
2.56
2.77
3.08
3.32
3.06
***
3.17
2.50
***
***
2.59
3.08
3.45
2.92
3.38
3.31
2.92
2.93
2.80
2.84
3.17
3.12
2.60
2.59
2.74
2.46
215
166
153
120
121
88
85
73
67
***
111
215
***
***
125
128
121
201
84
101
48
28
54
56
54
98
94
116
181
159
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