Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2005
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2003, 2004, and 2005 semesters.
194 surveys were returned by Faculty, Staff and Administration in Spring 2003; 194 in Spring 2004, and 241 in Spring 2005.
Spring 2005 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the President
Office of Planning & Institutional Research
Office of the Senior V.P. for Academic Affairs
Admissions Office
Library
Archives & Special Collections
Circulation/Reserve
Instructional Media Services
Interlibrary Loan
Reference
Registrar's Office
Drexel Center
Office of the Dean, Arts & Sciences
Office of the Dean, Graduate School
Graduate Placement (GradStar)
Office of the Dean, College of Pharmacy
Pre-Pharmacy Advising
Office of Senior V.P. for Resource Development
External Affairs
Office of V.P. for Institutional Advancement
Alumni Affairs
Development/Fundraising
University & Media Relations
Sponsored Programs & Resource Development
Title III
*** indicates not evaluated that year
EFFICIENCY
2005
2004
2003
2005
2004
2003
3.28
3.25
3.32
3.17
3.14
3.15
N = 241
# of
Mean
Resp.
3.67
3.36
3.51
3.40
3.40
3.42
3.31
3.51
3.53
3.37
3.44
3.40
3.32
3.47
3.40
3.08
3.24
3.20
3.33
3.04
3.25
3.29
3.34
3.40
3.45
126
89
120
104
106
53
52
74
38
49
142
63
117
49
42
74
38
41
27
48
52
55
64
62
31
N = 194
# of
Mean
Resp.
3.47
3.36
3.37
3.39
3.40
***
3.40
***
3.44
3.39
3.43
3.26
3.21
3.29
3.35
2.97
***
3.12
***
3.17
3.34
3.30
3.35
3.17
3.23
Page 1 of 3
107
75
94
84
93
***
57
***
45
46
107
66
99
42
43
58
***
34
***
52
53
47
57
48
35
N = 194
# of
Mean
Resp.
3.56
3.54
3.43
3.33
3.50
***
3.49
***
3.65
3.53
3.26
3.41
3.17
3.45
3.45
3.14
***
***
***
3.49
3.46
3.51
3.42
3.54
***
117
90
124
83
111
***
75
***
48
58
136
46
118
49
53
59
***
***
***
45
41
41
65
78
***
N = 241
# of
Mean
Resp.
3.53
3.14
3.43
3.40
3.27
3.33
3.28
3.42
3.49
3.31
3.25
3.34
3.39
3.43
3.26
3.05
3.14
3.26
3.26
3.06
3.20
3.27
3.29
3.37
3.32
132
95
126
113
114
58
58
81
43
55
152
70
122
54
46
80
42
46
31
54
54
59
68
68
38
N = 194
# of
Mean
Resp.
3.49
3.27
3.33
3.28
3.29
***
3.37
***
3.43
3.30
3.21
3.25
3.27
3.18
3.20
2.97
***
3.11
***
3.09
3.18
3.26
3.12
3.12
3.31
112
79
98
87
99
***
62
***
47
50
116
69
100
44
44
59
***
35
***
54
56
50
59
50
36
N = 194
# of
Mean
Resp.
3.56
3.45
3.40
3.39
3.33
***
3.39
***
3.46
3.43
3.01
3.19
3.30
3.40
3.27
2.97
***
***
***
3.38
3.33
3.30
3.21
3.26
***
117
92
124
85
115
***
77
***
50
60
142
48
119
48
55
60
***
***
***
45
43
43
67
80
***
Office of Planning Institutional Research—March 3, 2004
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2005
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2003, 2004, and 2005 semesters.
194 surveys were returned by Faculty, Staff and Administration in Spring 2003; 194 in Spring 2004, and 241 in Spring 2005.
Spring 2005 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
2004
2003
2005
2004
2003
3.28
3.25
3.32
3.17
3.14
3.15
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
Office of the Senior V.P. for Administration
Credit Union
Financial Aid Office
Work Study Office
Human Resources
Office of the V.P. for Fiscal Services
Accounts Payable
Budget
Cashier
Grants & Contracts Accounting
Payroll
Purchasing (Requisitions & Purchase Orders)
Student Accounts
Office of Auxiliary and Support Services
Bookstore (Barnes & Noble)
Document Center (Xerox)
Food Services (Sodexho)
Post Office
X-Card Office
Office of Facility Planning & Management
Central Plant (heating/air conditioning services)
Physical Plant (movers/plumbing/carpenters, etc.)
Housekeeping (Jani King)
Receiving
Office of Technology Administration (OTA)
Desk Top Support
Help Desk
Switchboard
Web Master
Office of the V.P. for Student Services
Campus Activities
Campus Ministry
Career Services
Counseling & Wellness Center
New Student Orientation & Leadership Programs
Residential Life (Housing)
Service Learning
Student Health
University Center Management
University Police
*** indicates not evaluated that year
EFFICIENCY
2005
N = 241
# of
Mean
Resp.
3.65
3.45
2.95
3.02
3.46
3.28
3.00
3.18
3.15
3.30
3.18
2.98
3.21
3.29
3.28
3.19
2.84
3.11
3.49
3.14
2.85
3.09
3.01
3.23
3.14
3.19
3.16
2.94
3.48
3.36
3.29
3.53
3.38
3.58
3.19
3.21
3.32
3.40
3.40
3.33
52
93
75
66
178
74
92
40
116
74
91
85
48
41
115
96
108
104
72
58
80
96
124
78
63
86
137
83
67
78
66
76
52
78
42
62
44
70
40
134
N = 194
# of
Mean
Resp.
3.44
3.47
2.86
3.16
3.40
***
2.99
***
3.43
3.24
3.13
2.95
3.22
3.29
3.33
3.16
2.98
3.03
***
3.11
2.94
3.08
2.90
3.26
3.25
3.21
3.18
2.81
***
3.09
3.06
3.52
3.39
3.52
***
3.21
***
3.48
3.31
3.40
Page 2 of 3
48
86
72
56
141
***
87
***
127
59
80
76
54
45
100
95
97
91
***
53
79
84
109
74
61
72
106
72
***
54
52
64
49
65
***
47
***
66
39
115
N = 194
# of
Mean
Resp.
3.54
3.47
2.96
3.07
3.39
***
3.14
***
3.46
3.42
3.36
3.02
3.31
***
3.27
3.20
3.14
2.92
***
3.35
3.09
2.89
3.02
3.14
3.35
3.44
3.30
2.69
***
3.10
3.17
3.62
3.54
3.74
***
3.04
***
3.55
3.41
3.31
56
87
56
46
150
***
78
***
127
66
83
66
42
***
130
103
69
109
***
55
74
87
104
80
133
78
123
62
***
52
47
53
46
65
***
46
***
58
29
122
N = 241
# of
Mean
Resp.
3.47
3.44
2.85
3.00
3.29
3.17
2.87
3.06
3.10
3.12
3.22
2.80
3.20
3.11
3.05
2.99
2.68
3.11
3.44
2.98
2.64
2.92
2.74
3.18
2.96
3.03
2.88
2.90
3.33
3.31
3.19
3.44
3.35
3.47
3.19
3.15
3.23
3.36
3.27
3.23
55
101
79
72
188
83
99
49
125
81
98
90
54
46
124
104
115
115
82
64
90
105
132
84
67
90
146
89
73
83
69
81
57
83
48
68
48
78
44
145
N = 194
# of
Mean
Resp.
3.31
3.52
2.79
3.17
3.26
***
2.84
***
3.26
3.05
3.10
2.63
3.16
3.27
3.13
3.02
2.78
3.02
***
2.89
2.67
2.81
2.65
3.06
3.16
3.01
2.94
2.75
***
3.12
3.07
3.43
3.35
3.38
***
3.09
***
3.41
3.33
3.28
51
96
76
59
150
***
91
***
135
63
83
79
57
49
105
101
104
97
***
56
85
89
116
77
63
77
112
76
***
58
58
67
52
71
***
53
***
71
43
124
N = 194
# of
Mean
Resp.
3.34
3.51
2.77
2.91
3.14
***
2.71
***
3.28
3.06
3.24
2.70
3.24
***
2.87
3.04
2.99
2.95
***
3.04
2.58
2.60
2.56
2.91
3.16
3.26
3.09
2.70
***
2.96
3.04
3.56
3.43
3.65
***
2.93
***
3.48
3.40
3.21
56
88
56
46
154
***
80
***
133
69
86
71
42
***
134
105
72
115
***
56
79
92
109
85
139
82
127
66
***
52
49
54
47
66
***
46
***
58
30
126
Office of Planning Institutional Research—March 3, 2004
Faculty/Staff Opinion Survey
Courtesy and Efficiency - Historical Comparison
Spring 2005
Below is a breakdown of mean scores of the courtesy and efficiency surveys conducted during the Spring 2003, 2004, and 2005 semesters.
194 surveys were returned by Faculty, Staff and Administration in Spring 2003; 194 in Spring 2004, and 241 in Spring 2005.
Spring 2005 results are in boldface type. The scale used in each year is 4 (excellent) to 1 (poor).
COURTESY
AVERAGE:
Number of Respondents:
OFFICE EVALUATED
2004
2003
2005
2004
2003
3.28
3.25
3.32
3.17
3.14
3.15
N = 241
# of
Mean
Resp.
Volunteer Services 3.11
*** indicates not evaluated that year
EFFICIENCY
2005
38
N = 194
# of
Mean
Resp.
***
Page 3 of 3
***
N = 194
# of
Mean
Resp.
***
***
N = 241
# of
Mean
Resp.
3.16
43
N = 194
# of
Mean
Resp.
***
***
N = 194
# of
Mean
Resp.
***
***
Office of Planning Institutional Research—March 3, 2004