College of the Redwoods Program Review Committee Executive Summary Adopted November 6, 2009 Mission Statement The College of the Redwoods’ Program Review Committee leads and facilitates authentic assessment as it relates to student success and planning at the institution for all subject and service areas. The committee reviews Annual and Comprehensive Program Reviews that provide the strong foundation upon which College of the Redwoods develops, identifies, states and documents quality improvement plans and goals including providing the direction of prioritization of funding, and support needs as organized under the strategic planning objectives. Objective: To provide an evaluative Executive Summary of this program’s review for authors, the Integrated Planning Committees, and the District. Program Review Subject/Service Area: ___Technology Services (IT)______ Program Review Authors: __Steve Stratton____________________________________ Summary and Recommendations: Additional Comments: 1. Program strengths:
Ability of the techs to do so much, throughout district, with
declining funds and personnel stretched too thin
Successful implementation of Parature and MyCR (Sakai)
The Technical Staff
2. Program challenges/obstacles:
Request reporting from Parature is cited, but does not
Confidentiality issues
adequately reflect all of the requests. Requests are
Work-study students can not be used because work requires
broken down by type, which will be very useful in
specialized training
properly allocating resources in this department.
This program is in need of funding;
Parature requests more than tripled from the first 6
Because they serve the district and must prioritize based on
months of 2010 to the second 6 months, likely
district goals and needs
indicating a big upswing in workload for this
People in dept have been here a long time; if lose them, lose
department.
institutional history
Positions unfilled, transferred or consolidated the addition of the
McKinleyville, Arcata, and Garberville sites to oversee. The shift
to MyCR system requires more help for students, but Helpdesk
hours have been reduced. Change to Sakai and a whole host of
other big changes cited
3. Commendations
& Recommendations:
Doing very well with very few
More data in their next review
Doing very well with all the changes, declining funds, and
Work with BPC to develop a plan for a stabilized
declining personnel
budget for technical updating throughout district on a
Incredible job dealing with failing equipment and servers and still regular bases, and prioritized funding for more staff
striving to meet District needs
QIP goals tied to strictly strategic planning
4. Program Budget/Funding Sources:
There are big projects ahead related to bond funding for
Overall underfunded
technology. There are more off-site hosted systems
now. Funding levels continue to decline.
Process: Completed Executive Summary forms will be sent to program review authors. PRC will forward Executive Summaries to the appropriate integrated planning committees. 5. Program Goals/Plans:
Mission statement from 2010-2012 technology plan
No action planning, but numerous grant activities
QIP goals tied to strictly strategic planning (also commendation)
6. Program Outcomes Assessment (PLOs/SLOs):
Difficult to find trends;
Good capacity to do program reviewing because of access to
client surveys
Department assessment occurring, goals and plans identified, but
not a clear description of means of assessment to determine if
various activities are meeting desired outcomes
7. Student Success/Achievement/Basic Skills
obstacles/challenges:
Student success based on service success
Recommend updating mission, because of so many
changes
Recommend using this in future reports
Process: Completed Executive Summary forms will be sent to program review authors. PRC will forward Executive Summaries to the appropriate integrated planning committees. College of the Redwoods Program Review Author’s Executive Summary Addendum Mission Statement: The College of the Redwoods’ Program Review Committee facilitates the process at the institution for all subject and service areas. The committee reviews Annual and Comprehensive Reports providing an opportunity to develop, identify, and state quality improvement plans and goals, as well as request priorities for funding, and support needs as organized under the strategic planning objectives. • Objective: This document provides the authors the means to respond the Executive Summary of the Program Review Committee. These comments will be included as addendums along with the PRC’s Executive Summary, and posted on the Program Review site at inside.redwoods.edu Annual Program Review Update Subject/Service Area: __Technology Services__________ Annual Program Review Update Authors: __Steve Stratton________________________ Summary and Recommendations: Additional Comments: 1. Program strengths: 2. Program challenges/obstacles: The mention of confidentiality issues refers only to use of Student Workers for direct support tasks. Stationing work‐
study in the LRC for direct Student support was very successful; funding has been requested for next year to continue. 3. Commendations/Recommendations: Ongoing technical training essential for all staff. Increase Tech Services staffing unlikely; need to revise/expand job descriptions and use alternative methods to provide resources to students and staff. 4. Program Budget/Funding Sources: 5. Program Goals/Plans: 6. Program Outcomes Assessment (PLOs/SLOs): 7. Student Success/Achievement Basic Skills obstacles/challenges Process: PRC will forward completed Executive Summaries to program review authors. Authors will have two weeks to provide feedback and corrections on errors of fact and/interpretation PRC will forward Executive Summaries and authors reponse (if available) to the appropriate integrated planning committee and the CPC.